Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ukraine
1 review
0 helpful votes
Follow Olga D.
Unfollow Olga D.
Share Review
Report Review

Great Job!
December 3, 2018

Many thanks to support expert Kayla B.! I liked how professionally and quickly she helped me with troubles I had. In a couple of minutes I had my settings done.

Date of experience: December 2, 2018
India
1 review
0 helpful votes
Follow atul L.
Unfollow atul L.
Share Review
Report Review

Thank Jade D.
December 3, 2018

He is Super Fast in helping. I want only you to handle all my future problem. Ha ha ha. Fun right. Thank you

Date of experience: December 2, 2018
India
1 review
0 helpful votes
Follow Shaweta R.
Unfollow Shaweta R.
Share Review
Report Review

Good experience
December 5, 2018

By solving the matter against the scammer project thanks for the help against this matter. I am thankful for the freelancer team support service which is very easy to communicate and the team take the action against the scammer project quickly

Date of experience: December 2, 2018
Lebanon
1 review
0 helpful votes
Follow Mohamad H.
Unfollow Mohamad H.
Share Review
Report Review

I got the following error when trying to release a milestone payment to a freelancer: "You must be a project's owner to release a milestone." Kayla B. Was able to address my problem and solve it within a few minutes through manual milestone release on her end. Thank you, Kayla.

Date of experience: December 2, 2018
Australia
1 review
0 helpful votes
Follow Pei P.
Unfollow Pei P.
Share Review
Report Review

Support given very quickly
December 3, 2018

Had trouble logging in to account. But support and help was given very quickly and efficiently. Thank you Kayla.

Date of experience: December 1, 2018
California
1 review
0 helpful votes
Follow Laura Q.
Unfollow Laura Q.
Share Review
Report Review

Trouble with payment
December 3, 2018

I chatted with Betty about how I was unable to pay a runner-up because the designer had withdrawn her submission. She referred me to the contest team.

Date of experience: December 1, 2018
Singapore
1 review
0 helpful votes
Follow Claire C.
Unfollow Claire C.
Share Review
Report Review

Great support to a noob
December 3, 2018

Betty had attended to my enquiry about currency, as this is my first time using the site and posting of project. She has been very patient and provided the advice very clearly. Appreciate her assistance and prompt replies, and I had gotten my answer at the end of the session.

Date of experience: December 1, 2018
Alabama
1 review
0 helpful votes
Follow Shelby Q.
Unfollow Shelby Q.
Share Review
Report Review

Resolved my issue
December 3, 2018

Courteous, very quick to resolve the issue and understood the issue perfectly. Also provided information about how to avoid issues in the future!

Date of experience: December 1, 2018
Georgia
1 review
0 helpful votes
Follow Katheryn A.
Unfollow Katheryn A.
Share Review
Report Review

Needed Help Changing project Amount
December 3, 2018

Hi, Betty was very helpful and detailed in providing me with an answer to my problem. Thanks again for your help. My freelancer and I are in the process of fixing the problem now.

Date of experience: December 1, 2018
Tunisia
1 review
0 helpful votes
Follow G N.
Unfollow G N.
Share Review
Report Review

Helpful support
December 3, 2018

I have a complex situation but I got a great assistance from Betty it was so helpful, thanks for your support

Date of experience: December 1, 2018
RU
1 review
0 helpful votes
Follow Satie V.
Unfollow Satie V.
Share Review
Report Review

Money back
December 3, 2018

Today I do a deposit but I do not know how it works so it takes from my card money, so write to manager her name is Carmen A. She helps me so fast, I really like her job, thank u very much to her for helping me and sending my money back, she is the best worker))))

Date of experience: December 1, 2018
Slovenia
1 review
0 helpful votes
Follow Alen N.
Unfollow Alen N.
Share Review
Report Review

Problem resolved
December 2, 2018

Mr. Bailey E. Helped me with refund he did it fairly quickly in fact we started the chat 12:49 and ended it on 13:07.

Date of experience: December 1, 2018
Pakistan
1 review
0 helpful votes
Follow shajiah Y.
Unfollow shajiah Y.
Share Review
Report Review

Kayla B. Well spoken person
December 2, 2018

Kayla B. You are the super person I am really feeling happy to talk you. Good person wish to talk him again

Date of experience: December 1, 2018
Pakistan
1 review
0 helpful votes
Follow Shajiah S.
Unfollow Shajiah S.
Share Review
Report Review

Great Person
December 2, 2018

A superb person explained in detail I am really appreciate freelancer to make him / her in team member

Date of experience: December 1, 2018
India
1 review
0 helpful votes
Follow Dwaipayan O.
Unfollow Dwaipayan O.
Share Review
Report Review

Good Support Service
December 2, 2018

I had a chat with Kayla B and she quickly responded and resolved my concern for the problem i was facing in freelancer.com website

Date of experience: December 1, 2018
India
1 review
0 helpful votes
Follow Snehitha J.
Unfollow Snehitha J.
Share Review
Report Review

Vey much happy with Bailey assistance
December 2, 2018

I sincerely appreciate his way of understanding and helping the customer and very happy with the help.

Date of experience: December 1, 2018
Pakistan
1 review
0 helpful votes
Follow Furqan K.
Unfollow Furqan K.
Share Review
Report Review

Best Support
December 2, 2018

I had some issue related to my project and Kayla B. Solved that, best Support team, always get full support by the Freelancer Support team & i highly recommend freelancer.com for freelancers.

Date of experience: December 1, 2018
India
1 review
0 helpful votes
Follow HARSHIT O.
Unfollow HARSHIT O.
Share Review
Report Review

Support
December 2, 2018

Support provided by Kayla B. Was up to the mark. Very much appreciated. The issue was resolved in quick time

Date of experience: November 30, 2018
Texas
1 review
0 helpful votes
Follow Priyanka C.
Unfollow Priyanka C.
Share Review
Report Review

Great Customer Service
December 2, 2018

Mr Troy helped me solve all the problem I had. He patiently listened to problem and resolved it. His customer service skill is awesome. Having a customer service like this will make customer to come back to freelancer.com again. Thank you very much Troy!

Date of experience: November 30, 2018
India
1 review
0 helpful votes
Follow Jean R.
Unfollow Jean R.
Share Review
Report Review

It was very pleasing conversation. The agent really understood my requirement
So I am really pleased
And the agent said I will get my money back

Date of experience: November 30, 2018