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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Many thanks to support expert Kayla B.! I liked how professionally and quickly she helped me with troubles I had. In a couple of minutes I had my settings done.
He is Super Fast in helping. I want only you to handle all my future problem. Ha ha ha. Fun right. Thank you
By solving the matter against the scammer project thanks for the help against this matter. I am thankful for the freelancer team support service which is very easy to communicate and the team take the action against the scammer project quickly
I got the following error when trying to release a milestone payment to a freelancer: "You must be a project's owner to release a milestone." Kayla B. Was able to address my problem and solve it within a few minutes through manual milestone release on her end. Thank you, Kayla.
Had trouble logging in to account. But support and help was given very quickly and efficiently. Thank you Kayla.
I chatted with Betty about how I was unable to pay a runner-up because the designer had withdrawn her submission. She referred me to the contest team.
Betty had attended to my enquiry about currency, as this is my first time using the site and posting of project. She has been very patient and provided the advice very clearly. Appreciate her assistance and prompt replies, and I had gotten my answer at the end of the session.
Courteous, very quick to resolve the issue and understood the issue perfectly. Also provided information about how to avoid issues in the future!
Hi, Betty was very helpful and detailed in providing me with an answer to my problem. Thanks again for your help. My freelancer and I are in the process of fixing the problem now.
I have a complex situation but I got a great assistance from Betty it was so helpful, thanks for your support
Today I do a deposit but I do not know how it works so it takes from my card money, so write to manager her name is Carmen A. She helps me so fast, I really like her job, thank u very much to her for helping me and sending my money back, she is the best worker))))
Mr. Bailey E. Helped me with refund he did it fairly quickly in fact we started the chat 12:49 and ended it on 13:07.
Kayla B. You are the super person I am really feeling happy to talk you. Good person wish to talk him again
A superb person explained in detail I am really appreciate freelancer to make him / her in team member
I had a chat with Kayla B and she quickly responded and resolved my concern for the problem i was facing in freelancer.com website
I sincerely appreciate his way of understanding and helping the customer and very happy with the help.
I had some issue related to my project and Kayla B. Solved that, best Support team, always get full support by the Freelancer Support team & i highly recommend freelancer.com for freelancers.
Support provided by Kayla B. Was up to the mark. Very much appreciated. The issue was resolved in quick time
Mr Troy helped me solve all the problem I had. He patiently listened to problem and resolved it. His customer service skill is awesome. Having a customer service like this will make customer to come back to freelancer.com again. Thank you very much Troy!
It was very pleasing conversation. The agent really understood my requirement
So I am really pleased
And the agent said I will get my money back
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

