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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Serbia
1 review
0 helpful votes
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Great help
December 2, 2018

You was chatting with Troy C. And he was help me to solve my problem. He sent me and explained what I misunderstood and now I'll better use the platform to make money and help my clients

Date of experience: November 30, 2018
Norway
1 review
0 helpful votes
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Josie G. Is the best!
December 2, 2018

Immediately understanding my issues, she was quick to offer several offers to help me out. This is what I love about service-minded people - they genuinly wants to help you solve your problem!

Date of experience: November 30, 2018
India
1 review
0 helpful votes
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It was great chatting with Kayla B as she was polite and prompt in her responses. She resolved my problem instantly.

Thanks

Date of experience: November 30, 2018
India
1 review
0 helpful votes
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Awesome support
December 2, 2018

Just awesome - very cooperative, Katie guided me step by step to resolve the issue. Love the way she help me out and closely guide me to convert my account.

Date of experience: November 30, 2018
India
1 review
0 helpful votes
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Infraction help
December 2, 2018

Kayla B. Was very helpful and took the time to extensively check my problem out. I was in dire trouble due to an accidental mistake that led to an infraction. But that trouble was checked, sorted and helped out with full support.

Date of experience: November 30, 2018
Pakistan
1 review
0 helpful votes
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Kayla help
December 2, 2018

Happy to get the great support. She is doing a great job. I am fully satisfied from his way of talking

Date of experience: November 30, 2018
Armenia
1 review
0 helpful votes
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Thank you Bailey E.
December 2, 2018

Bailey E. Helped with a complicated situation I experieced in freelancer.com. Thank you very much for quick response and for help!

Date of experience: November 30, 2018
Colombia
1 review
0 helpful votes
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Eric S. Review
December 2, 2018

Really good experience with the support provided by Eric S. I wish every support agent was as efficient as he was.

Date of experience: November 29, 2018
Ohio
1 review
0 helpful votes
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Help with billing
December 2, 2018

I had an issue with the billing and used the chat feature. Eric S. Was super helpful and answered all questions and concerns regarding the problem and he took care of it immediately. Excellent customer service. Great job Eric S.! Keep up the good work.

Date of experience: November 29, 2018
India
1 review
0 helpful votes
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Eric is the best
December 2, 2018

I was quite tensed as my milestone payment was reversed after 3 months. I was shocked that my account was in negative for no fault of mine. But Eric offered me a solution with which I was quite satisfied.

Thank you Eric.

Date of experience: November 29, 2018
California
1 review
0 helpful votes
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Troy C. Rocks
December 2, 2018

I am new to Freelancer and I think I was being set up for a scam. He sent me a bunch of articles and helped me get my money refunded. I'm a high school teacher hoping to make extra money for the holidays and I can't afford to lose money trying to make money. I appreciate the quick support. I almost deleted my account, but I will keep trying. Thank you Troy C.

Date of experience: November 29, 2018
India
1 review
0 helpful votes
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Excellent help
December 2, 2018

He made my query very simple and solved the issue very well really appreciate his help and recommend him

Date of experience: November 29, 2018
India
1 review
0 helpful votes
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He really solved my problem.
December 2, 2018

He is very professional man. Did really good help for me. It was my pleasure to meet him. Good luck for hinme. Thanks

Date of experience: November 29, 2018
Cyprus
1 review
0 helpful votes
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Contest Assistance
December 2, 2018

Excellent help by Willard. Fast and detailed email response to my request. Guided me through my account and resolved instantly the contest issue I faced. Thank you

Date of experience: November 29, 2018
Bulgaria
1 review
0 helpful votes
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Great communication with Jade D.
December 2, 2018

I was having some issues, Jade D. Helped me with patience, and was very professional, and polite. It was a pleasure to work with her.

Date of experience: November 29, 2018
Greece
1 review
0 helpful votes
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Amazing support
December 2, 2018

Bailey was very helpfull he is amazing thank you for your support that you privded and your help resolving my problems

Date of experience: November 29, 2018
Bangladesh
1 review
0 helpful votes
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Awasome Customer Services
December 2, 2018

It was really great experienced to get a supports from Bailey. Really I am spell bound to get services. Thank you so much Bailey.

Date of experience: November 29, 2018
Philippines
1 review
0 helpful votes
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Quick Solution
December 2, 2018

Bailey is very accommodating and didn't disappoint me. Thank you so much for your help! Keep up the good work.

Date of experience: November 28, 2018
India
1 review
0 helpful votes
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Troy. C was very helpful
December 2, 2018

Very quick, responsive and answered to the point.

Thanks Troy. C for your help.

He was very patient and kind.

Date of experience: November 28, 2018
Indonesia
1 review
0 helpful votes
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Very satisfactory
December 2, 2018

It's very fast from the support freelancers to help overcome my problem, today I chat with one of the support from a freelancer named (Troy C) to help me with a few minutes my problem is solved... Thank you for Freelancer Support

Date of experience: November 28, 2018