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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Refund
December 2, 2018

He helped my very much the person was very nice and patient with me he refund me my money and got the application

Date of experience: November 28, 2018
Thailand
1 review
0 helpful votes
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Great Support for a new comer like me
December 2, 2018

I have done unintentionally pressing released to the freelancer with getting project done. This case made me enormously nervous as it's my first time hiring freelancer. Fortunate, Support Team gave a handful help and suggestion including a solution to make it back to the right track.
Thanks for your kind help and patiently corporation to me.

Date of experience: November 28, 2018
Missouri
1 review
0 helpful votes
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Agent Eric S.
December 2, 2018

He was GREAT and extremely helpful. He earned a bonus or raise today because he went the extra mile to research my issue with the Transaction History. I appreciate that alot.

Date of experience: November 28, 2018
Utah
2 reviews
5 helpful votes
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Kind Agents
November 28, 2018

I am very good experiences in chat with agents from freelancer.
They are all very kind and gentle.
I am always say them thanks and send my best regards.
Thank you!~

Date of experience: November 28, 2018
Romania
1 review
0 helpful votes
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Lost and found
November 28, 2018

Sometimes you get lost but always is someone who can help you to find the right way. Jade was able to clarify how the freelancer.com is working and how to do Verify ID very quick.

Thanks Jade for your help!

Date of experience: November 28, 2018
PS
1 review
0 helpful votes
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Membership refunding.
November 28, 2018

She was so helpful and Collaborative. She was tolerant and helps me a lot. She refund my membership fees as I am busy and I will not get advantage of it.

Date of experience: November 27, 2018
India
1 review
0 helpful votes
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Wonderful quick support
November 28, 2018

It was wonderful and very quick to resolve the issue. I appreciate it. Look forward for the same support efforts and the wonderful team.

Date of experience: November 27, 2018
Colorado
1 review
0 helpful votes
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Great job!
November 28, 2018

I had an issue with the project fee deduction and Eric helped me on the same in quick time. Thanks!

Date of experience: November 27, 2018
Georgia
1 review
0 helpful votes
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Carmen was great
November 28, 2018

Carmen was swift and prompt with her service to me. I had a situation where I needed to switch my rating for my freelancer and she covered it for me.
Now my client can be satisfied as he takes much pride in all of his work.

Date of experience: November 27, 2018
Pakistan
1 review
0 helpful votes
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Great Carmen Very Satisfy
November 28, 2018

Freelancer Support is very Great and Caremen is one of Great ManFreelancer Support is very Great and Caremen is one of Great ManFreelancer Support is very Great and Caremen is one of Great ManFreelancer Support is very Great and Caremen is one of Great ManFreelancer Support is very Great and Caremen is one of Great ManFreelancer Support is very Great and Caremen is one of Great ManFreelancer Support is very Great and Caremen is one of Great Man

Date of experience: November 27, 2018
South Africa
1 review
0 helpful votes
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Super service with a smile
November 28, 2018

On joining freelancer.com I was having some trouble authenticating my bank accounts. So I contacted the service desk, where Kayla was very helpful in solving my problem right away, fuss-free. Thanks Kayla!

Date of experience: November 27, 2018
Philippines
1 review
0 helpful votes
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I am a first timer, and upon receiving an email that I was awarded a project, I accepted it. Unfortunately, upon receiving a message of what the employer would want me to do, I felt that I needed to report his malicious intent and cancel the project. I wanted to speak with someone regarding this, and I am beyond grateful because Kayla B. Assisted me and walk me through this. Kudos to your team!

Date of experience: November 27, 2018
Jamaica
1 review
0 helpful votes
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Support Service by Eric S. (excellent)
November 28, 2018

I am really satisfied with Mr. Eric S support. He assisted me well...

Date of experience: November 26, 2018
Colorado
1 review
0 helpful votes
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Helpful!
November 28, 2018

Better was super helpful and gave me a lot more information than I was asking for. She turned out the whole chat experience.

Date of experience: November 26, 2018
Canada
1 review
0 helpful votes
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False accusations by Freelancer.com
November 28, 2018

I had a Understanding and positive conversation with Kayla B. She took my concerns seriously and got the job done in a very professional manner. Freelancer.com accused me falsely of lying about my identity becuse I uploaded a new profile picture. Without asking me freelancer.com took my profile picture down and sent and infraction email. There were other ways to approach the problem that is if there was one and for no reason I was blamed. But by the end if the all the confusion and all misunderstandings were cleared and the my limitations on the my account were lifted by Kayla B.

Date of experience: November 26, 2018
GB
1 review
0 helpful votes
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Great support and service!
November 28, 2018

Troy. C was the adviser, helped me understand the rules regarding contests further and also gave me extra perk! Very helpful and helped me when I was in a pickle!

Date of experience: November 26, 2018
India
1 review
0 helpful votes
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Replenish used bids for monthly limit
November 28, 2018

My Query "am purchased Replenish 100 bit per month via my credit shop '100 Bids Pack' but not Reflect"
Explain Clearly
Well Support Team

Date of experience: November 26, 2018
Morocco
1 review
0 helpful votes
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Logo for company 2
November 26, 2018

Thank you for helping me and for your time really thank you.
I really like this web site because it give time to people and respect for you

Date of experience: November 26, 2018
India
1 review
1 helpful vote
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Worst experience
November 28, 2018

I bid for project, employer gave the project created milestone. After work marked the milestone completed, after that I found that his profile got deleted because of some violation and freelancer reversed all payment.
Because of such payment reversal process by freelancer, fraud people get ground to create violation of policy to get there money back, result in employee loss. And freelancer think them-self superior by removing profile and reversal of paid money. Actually freelancer is giving fraud people chance to have fraud with other working people.

Date of experience: November 26, 2018
Algeria
1 review
0 helpful votes
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Charlotte. B is awsome
November 26, 2018

Charlotte. B was very helpful and supportive in her chat. She helped as fast as possible and was patient with my requests. Thank you Charlotte. You are Ninja support agent.

Date of experience: November 26, 2018