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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Perfect
November 26, 2018

Someone use my logo to win a contest so i report him and call freelancer support to solve this problem

Date of experience: November 25, 2018
Malaysia
1 review
0 helpful votes
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Good assistance
November 26, 2018

Good assistance and Eric S. Has helped me to resolve an headache problem, the solution was fast and prompt. Thank you to Eric S.

Date of experience: November 25, 2018
India
1 review
0 helpful votes
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Quick sevice
November 26, 2018

Betty assisted me today in authenticating my account. She understood the issue and quickly resolved it.

Date of experience: November 25, 2018
Australia
1 review
0 helpful votes
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Great live chat experience
November 26, 2018

Carman A. Was very helpful successfully processing my refund in a polite and kind manner. She was very helpful.

Date of experience: November 25, 2018
India
1 review
0 helpful votes
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Perfect
November 26, 2018

Exact information is provided with instant replies. I ve been assisted by Troy. C. Thanks for your timely help

Date of experience: November 25, 2018
Thailand
1 review
0 helpful votes
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Financial question
November 26, 2018

Very helpful, explain what is going on very clear and friendly
Fast respond only with for less than a minute

Date of experience: November 25, 2018
Germany
1 review
0 helpful votes
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I have had an issue with my id verification and contacted to Freelancer Support team, and he, Carmen A, was so knowledgeable and kind. He did his best to help me. Now, I am 100% satisfied with his support. Thanks again, Carmen A.

Date of experience: November 25, 2018
Singapore
1 review
0 helpful votes
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Good review for Kayla B.
November 25, 2018

Good customer service officer. Was able to address all my concerns within the shortest time and took immediate action.

Date of experience: November 25, 2018
Egypt
1 review
0 helpful votes
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Project fees problem
November 25, 2018

I had a problem with a project fee and an employer, they responded really quick, and Kayla B. Was very helpful and collaborator.

Date of experience: November 25, 2018
Singapore
1 review
0 helpful votes
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Kayla saved me 150 USD
November 25, 2018

Kayla was extremely helpful. I would have never expected a refund but a kind support agent like Kayla can do wonders.

Date of experience: November 24, 2018
Algeria
1 review
0 helpful votes
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Stephanie M. Was a helpful communicator
November 25, 2018

I would like to find such a quick, patient, and helpful service wherever I go.

Stephanie M. Has been taking the best way of communication during all the chat.

I would thank him

Date of experience: November 24, 2018
India
1 review
0 helpful votes
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Got a good help from Erwin C. He gave proper help in accordance to the queries and solved the issue as well.

Date of experience: November 24, 2018
Virginia
1 review
0 helpful votes
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Refund
November 25, 2018

I needed a refund for my account and Stephanie M was very helpful and easy to work with. She was great.

Date of experience: November 24, 2018
AE
1 review
0 helpful votes
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Message
November 25, 2018

Kayla b was very helpful with my problem on ground. Hope someone like her helps me with any problem in the near future

Date of experience: November 24, 2018
India
1 review
0 helpful votes
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Awesome customer support by Kayla B
November 25, 2018

Kayla B helped me to resolve the issues. Very impressive support. Thank you very much. I would really appreciate your help and support.

Date of experience: November 24, 2018
South Africa
1 review
0 helpful votes
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Great Support
November 25, 2018

Thank you Stephanie M. For the help and support :) Was really trying to help and communicated perfectly

Date of experience: November 23, 2018
New Zealand
1 review
0 helpful votes
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Feedback for Lyndon S
November 25, 2018

I had a chat with Lyndon regarding my account balance and he did a great job understanding my point and adjusting my balance.

Date of experience: November 23, 2018
Italy
1 review
0 helpful votes
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Help from Erwin
November 25, 2018

Erwin was very nice and helpful although my matter could not be solved as my employee disappeared without paying my job. My mistake as I ingenuously accepted it even if he had not deposited money. But they're refunding my fee, which I find honest enough. I'll be more careful in the future. Thanks a lot and cheers!

Date of experience: November 23, 2018
Croatia
1 review
0 helpful votes
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Great service
November 25, 2018

Kendra was really helpful and I'm very pleased with the support I received from her. I had a quite complicated issue and she was understanding and made sure everything goes smoothly.

Date of experience: November 23, 2018
Chile
1 review
0 helpful votes
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Chat with Frieda
November 25, 2018

Respuestas rápidas y satisfactorias. Logré aclarar todas las dudas consultadas.
Sólo como comentario por la cantidad de hispano parlantes en la plataforma. Sería ideal que tuvieran a alguien que hable español.
Muchas gracias

Date of experience: November 23, 2018