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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

VE
1 review
0 helpful votes
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Excellent help
November 25, 2018

Freelancer was nice and very helpful. She solved and responded all my inquires. Iwll contact freelacer support again and of course it would be nice if Freada would be my freelancer support

Date of experience: November 22, 2018
India
1 review
0 helpful votes
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Amazing Guy
November 25, 2018

Too Frequent to listen to our issue. Very Experienced Guy.

And Answer It very sharply.

Thanks a lot.

Date of experience: November 22, 2018
Minnesota
1 review
0 helpful votes
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Lauren D.'s Amazing Efforts
November 25, 2018

I was unclear about a $20 deduction from my account. Initially, I waited close to a week for any reply. Then, two support personnel essentially said that, if I viewed Transaction History, I would understand the reason behind the deduction. Well, I had already viewed Transaction History prior my submitting a work order for support. What I needed was an explanation for the deduction, not the typical ping-pong reaction from many firms' support personnel.

Well, thankfully, Lauren understood that I needed the rationale for the $20 deduction. So, rather than merely telling me to go to Transaction History, she took the time to investigate my issue and then provided a cogent, logical explanation. Now I no longer question the deduction. To me, Lauren epitomizes what great customer support involves.

Lauren is outstanding--and deserves a raise! Thank you so much, Lauren.

Date of experience: November 22, 2018
Greece
1 review
0 helpful votes
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Online chat helper
November 22, 2018

Katie R. Helped me a lot at ''freelancer's chat''
Kind, and helpful! It took only 2 min and i am very satisfied.

Date of experience: November 22, 2018
Lithuania
1 review
0 helpful votes
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Bailey from support
November 22, 2018

Bailey!
Best help, very efficient, easy, fast! The very best support I got in any company. I had problem with my premium acc, that caught me unarmed after a month. But when I contacted she helped me with it with grace

Date of experience: November 22, 2018
India
1 review
0 helpful votes
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Refund fee
November 22, 2018

Thank you so much for help me... i am very afraid about this fees but she give me proper guide and thank you so much ma'am..

Date of experience: November 22, 2018
Kenya
1 review
0 helpful votes
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Verified Freelancer Program
November 22, 2018

I got a lot of help from Camille and Chelsea (verified team) in getting accepted into the Freelancer Verified program. I really appreciate their support and looking forward to the new look of my profile. Thank you.

Date of experience: November 21, 2018
Switzerland
1 review
1 helpful vote
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Unbelievable practices on freelancer.com
The problems that they cause are unbelieveble... saheb m. Created me a blog... i paid him 35 $ and than somehow system created a milestone for 16 $ (saheb m. Says it wasnt him... he spoke with frelancer.com support... and it wasnt him... "nobody" knew who created the 16$ milestone... it was booked from my account... he asked me whether we can offset it in following project... i agreed...) THAN: Somehow I got blocked by freelancer.com - the only answer I got was "you violated our rules"... I am not aware of any violation of any rules... i tried to get an answer... but there is no answer... AND THAN: suddenly my blog was hacked by saheb m... I didnt understand why? Almost everything is confusing on freelancer.com

I couldnt reach saheb m. And didnt know why he is doing that... after a while I got the answer... because freelancer.com refund me all the money... I asked the support: why...?
Because saheb m. Did his work so he earned his money (35 $)... all the decisions and handling of freelancer.com is confusing not to say senseless...
Finaly I could contact him via an other user on freelancer.com...

I paid him his money via palpay... BUT now he wants to have more because he LOSt time with freelancer.com support because he tried to understand why refund me... and he wants to me pay him this time...

NOW: saheb m. Still doesnt give my website free...
I wanted to be fair and send him his money via paypal but dont get anything for it... and all this stres because of freelancer.com is unable... and i have 35$ less in my pocket and nothing for it...

Date of experience: November 21, 2018
Bangladesh
1 review
0 helpful votes
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Excellent service.
November 22, 2018

She answers all of my questions in details. Knowledgeable person. Really enjoyed chatting with her. Blessings for you.

Date of experience: November 21, 2018
GB
1 review
0 helpful votes
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Excellent Support by Kayla B.
November 22, 2018

Kayla answered all my queries with ease and to the point which helped me a lot. She took the effort to understand my questions and made sure that I leave the chat 100% satisfied.

Date of experience: November 21, 2018
Pakistan
1 review
0 helpful votes
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Kayla B. Help me to get my money back
November 22, 2018

He guide me very well and help me to get my money back i am really happy with him. I hope i will get my money back within 48 hours.

Date of experience: November 21, 2018
Egypt
1 review
0 helpful votes
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Great helpful
November 22, 2018

Im satisfied from help them want to help freelancers and good with communication also them told me what should I do with employers

Date of experience: November 21, 2018
Australia
1 review
0 helpful votes
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Authenticate card
November 22, 2018

I want to thank Charlotte B. For the assistance i was able to Authenticate card with her help, i encourage you to feel free and contact them for any assistance.
Thank you

Date of experience: November 21, 2018
Turkiye
1 review
0 helpful votes
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Thumbs Up
November 22, 2018

Kayla has showed great support in processing my issue. I highly appreciate her kindness. She gave all the necessary info within time limit and just straight to the point

Date of experience: November 21, 2018
India
1 review
0 helpful votes
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Excellent Experience!
November 22, 2018

Chelsea was very helpful and she even gave me preference over other interviewees because I had an urgent situation!

Date of experience: November 20, 2018
Texas
1 review
0 helpful votes
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Rebecca was VERY helpful!
November 22, 2018

Very kind, hard working lady. Spoke with her on two occasions and she helped me without fail. Thankful for her help!

Date of experience: November 20, 2018
Philippines
1 review
0 helpful votes
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Project concern
November 22, 2018

-help me assist in the project concern problems
-clarifies things and answers fast to the questions
-very helpful

Date of experience: November 20, 2018
Texas
1 review
1 helpful vote
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Cam here to test their software and got banned in five minutes. Asked one the applicants for an interview and quickly found out it is against their terms of service for you to interview freelancers.

A very unreasonable and demanding bunch. Worst company I have worked with. Surprised a company like this can survive. Felt extremely disrespected and confused. I have never been treated more inconsiderately by a company.

I suppose it would be a great place if you are willing to hire a picture and text to work for you. Sounds like a great company to recruit a scam artist!

Date of experience: November 20, 2018
Hungary
1 review
0 helpful votes
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Eric S. Adviced me very professionally that I freelancers should require a milestone. He also clarified that there is no fee on freelancer.com's end when transferring my earnings to my PayPal account.

Date of experience: November 20, 2018
Canada
1 review
0 helpful votes
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Betty
November 22, 2018

Was a good experience, Betty was able to help me solve my issues quickly. I am very happy with the good service I got.

Date of experience: November 20, 2018