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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
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She helped me
November 22, 2018

She helped me explaining me a field that i haven't considered.
Really thanks also 'cause she understand my bad english ahahah

Date of experience: November 20, 2018
Pakistan
1 review
0 helpful votes
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Great experience!
November 22, 2018

All the time when i needed any help related to issues on this site, i got a very good response. This time also was a great experience. Thanks!

Date of experience: November 20, 2018
Bangladesh
1 review
0 helpful votes
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Report for copy design..
November 22, 2018

Frieda was Excellent person! I was really happy to her service... I wish i could contact her any time in my any help...

Date of experience: November 20, 2018
Poland
1 review
0 helpful votes
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Charlotte B. Saved my life
November 22, 2018

I was terribly panicked because I made the payment incorrectly. Charlotte checked my payments very quickly and helped me with my problem very quickly. She was calm, professional and very helpful. Thank you Charlotte!

Date of experience: November 20, 2018
Cyprus
1 review
0 helpful votes
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Fast and helpful support
November 22, 2018

Very fast, clear and helpful. Provided necessary links and info to my question. Thanks for the help.

Date of experience: November 20, 2018
India
1 review
0 helpful votes
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Friendly and Helpful
November 22, 2018

I was assisted by Miss. Kayla B. For a problem I encountered, she was swift and informative and helped me resolve it immediately. I was also assisted by Barry N. Regarding an enquiry and was happy with his help as well.

Date of experience: November 20, 2018
India
1 review
0 helpful votes
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Thank you "Josie G"
November 22, 2018

He is a great person who helped me alot in my issue... thanks alot "Josie G"... You are the nice person and I appreciate your work. God bless you...

Date of experience: November 20, 2018
Nigeria
1 review
0 helpful votes
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Very informative
November 22, 2018

I had a good experience with support team and the way they address issue.
And I wish that there should direct phone call to the support team.

Date of experience: November 20, 2018
Australia
1 review
0 helpful votes
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Great Experience and Fast Reply
November 22, 2018

Bailey understood my request immediately, he took some time to process all the information and he replied to me with a solution! This is how customer service should be done! Thanks

Date of experience: November 20, 2018
India
1 review
0 helpful votes
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Bailey is the best!
November 22, 2018

Bailey help me resolve my issue I had with membership plan! She was very good in her response and supportive as well.

Date of experience: November 20, 2018
Ukraine
1 review
0 helpful votes
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Great support experience
November 22, 2018

I had issues with transactions. And was connected with support agent - Bailey. He helped me like a superstar. Fast and understandable. Would love to continue work on freelancer.
Thank you Bailey very much!

Date of experience: November 20, 2018
India
1 review
0 helpful votes
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Chat support
November 22, 2018

I had chat with "Josie G" he is very responsive and help me out.
Thanks for your help, I really loved this platform.

Date of experience: November 20, 2018
Turkiye
1 review
0 helpful votes
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Perfect
November 22, 2018

The very helpful person, and so kind. Thank you so much.
Have a great day...

Date of experience: November 20, 2018
Pakistan
1 review
0 helpful votes
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Membership Refund
November 22, 2018

Claudia was very helpful and resolved my issue quickly by refunding the membership fees.
Over all it was a quick and awesome :)

Date of experience: November 20, 2018
India
1 review
0 helpful votes
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I got all of my queries sorted in a few time. I really appreciate the support and get a very nice experience with the support agent Farieda

Date of experience: November 19, 2018
Pakistan
1 review
0 helpful votes
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Helped me in escalating the issue
November 22, 2018

Kayla B. Helped me a lot in escalating the issue and did her best in her capacity to address my concern

Date of experience: November 19, 2018
Nepal
1 review
0 helpful votes
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Great support
November 22, 2018

I had wanted to upgrade my membership and I was encountering issues with it which Betty solved without any hassle. Thanks for the nice support and cooperation.

Date of experience: November 19, 2018
Bangladesh
1 review
0 helpful votes
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It was a great experience.
November 22, 2018

Carmen A. Helped me with what I needed and solved the issue. Was very satisfied with her communication but not so well with freelancer services itself.

Date of experience: November 19, 2018
India
1 review
0 helpful votes
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Betty is Good is his/her work
November 22, 2018

I love the way he gave all the details to me. He was paitent and have the enough knowledge to answer all my query.

Date of experience: November 19, 2018
KR
1 review
0 helpful votes
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A nicely resolved issue.
November 22, 2018

My reviews and ratings have been compromised by my mistake with my employer. I was very worried. I thought this was a mistake and decided to contact the support team.
First of all, I show my gratitude for the kindness of the support team.
They corrected my rating.
When you think you are right, do not hesitate to contact the support team.
They are very kind. The problem is resolved immediately.
Thank you!

Date of experience: November 19, 2018