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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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He was very helpful in explaining everything clearly.
I needed assistance with a wrong charge and she was very helpful! Also, gave me information about my bids, very detailed!
Thank you for your great assistance. It is meaningful for me.
She resolved all my issues in no time. The best agent ever
He is the guy i can say we have the best support. Thank you so much Angie
It was nice experience the agent provide a detailed guide,Thanks
I am writing this to express the experience I had during my verification journey. It was really a smooth journey. Russel V. (@russelverified) helped me getting verified and explained the step-by-step process. Also, my queries were answered quickly which helped in getting the verified tick in a short time. I'll be looking forward to my Freelancer journey and I am hoping best of it.
Ami N. (Freelancer Support), treated me with respect and professionalism. I am very grateful for the assistance Ami provided, resolved my issue quickly and also informed me of Freelancer Policy I was unaware of. Thank you so much and I will consider using this service for other Projects in the future.
I had a great experience during my verification interview with Russell. He was professional, friendly, and made the process smooth and straightforward. He explained everything clearly and answered all my questions with patience. Overall, the experience was efficient and well-handled. Thank you, Russell, for making this step in my freelancing journey so seamless!
Good communication, even though it only answers without giving a solution. But that's enough.
I had somewhat pleasant experience with Russell V. as my interviewer as she kept a cool and distinguished demeanor
The request was promptly and adequately attended to. Thanks to one Angie M.
The first hand experience I had with Criselda was friendly, cordial and really helpful. She made my journey through the conversation meaningful and very helpful. I learned things I did not know and that was both exiting and encouraging.
Angie was incredibly helpful and patient throughout the process. She resolved my concern efficiently and provided clear explanations about the feedback reactivation. Her professionalism and kindness made the experience seamless. Highly recommend her support!
Jonny was at help from freelancer and he explained nicely and did my interview. Overall it was an amazing experience and I feel with Rising stars I will get better visibility and growth opportunities.
Extremely professional, courteous and knowledgeable. I love the experience!
Freelancer is an innovative platform designed to gather and analyze user feedback on freelance services. This tool enables clients to evaluate their interactions with freelancers, providing insights into service quality, communication, and project outcomes. By facilitating honest reviews, it helps freelancers enhance their skills and improve client satisfaction, ultimately fostering a more efficient freelance marketplace.
Freelancer.com provides a user-friendly platform, diverse project opportunities, and efficient support, making it a great choice for freelancers seeking growth and connections worldwide. Overall, my positive experience rates highly.
Freelancer Verified Support is very cooperative especially the interviewer "Russell V", He is very supportive and cooperative and I'll recommend him 100% for a smooth verification process.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.


Thanks for the kind words about Angie, Emon. Glad to know she helped resolve your concerns and clarified feedback reactivation for you. If you need anything else, just let us know! We're here to help.