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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Thank you Jonny for your assistance
February 6, 2025

He was very helpful in explaining everything clearly.

Date of experience: January 26, 2025
Chile
1 review
0 helpful votes
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She was very helpful
February 6, 2025

I needed assistance with a wrong charge and she was very helpful! Also, gave me information about my bids, very detailed!

Date of experience: January 26, 2025
Indonesia
1 review
0 helpful votes
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Thank you for your great assistance. It is meaningful for me.

Date of experience: January 26, 2025
Nigeria
1 review
0 helpful votes
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The BEST FREELANCER AGENT
February 5, 2025

She resolved all my issues in no time. The best agent ever

Date of experience: January 26, 2025
Bangladesh
1 review
0 helpful votes
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Angie is simple and awesome.
February 5, 2025

He is the guy i can say we have the best support. Thank you so much Angie

Date of experience: January 26, 2025
Morocco
1 review
0 helpful votes
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Support
February 5, 2025

It was nice experience the agent provide a detailed guide,Thanks

Date of experience: January 25, 2025
India
1 review
0 helpful votes
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Amazing Experience
February 4, 2025

I am writing this to express the experience I had during my verification journey. It was really a smooth journey. Russel V. (@russelverified) helped me getting verified and explained the step-by-step process. Also, my queries were answered quickly which helped in getting the verified tick in a short time. I'll be looking forward to my Freelancer journey and I am hoping best of it.

Date of experience: January 25, 2025
New York
1 review
0 helpful votes
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Resolved My Issue
February 4, 2025

Ami N. (Freelancer Support), treated me with respect and professionalism. I am very grateful for the assistance Ami provided, resolved my issue quickly and also informed me of Freelancer Policy I was unaware of. Thank you so much and I will consider using this service for other Projects in the future.

Date of experience: January 24, 2025
DO
1 review
0 helpful votes
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I had a great experience during my verification interview with Russell. He was professional, friendly, and made the process smooth and straightforward. He explained everything clearly and answered all my questions with patience. Overall, the experience was efficient and well-handled. Thank you, Russell, for making this step in my freelancing journey so seamless!

Date of experience: January 24, 2025
India
1 review
0 helpful votes
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Smashed
February 4, 2025

It was so good experience talking with her. She really gave me good guidance to wave thru the freelancer.

Date of experience: January 24, 2025
Indonesia
1 review
0 helpful votes
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Good
February 3, 2025

Good communication, even though it only answers without giving a solution. But that's enough.

Date of experience: January 24, 2025
India
1 review
0 helpful votes
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Verification Interview
February 3, 2025

I had somewhat pleasant experience with Russell V. as my interviewer as she kept a cool and distinguished demeanor

Date of experience: January 24, 2025
Kenya
1 review
0 helpful votes
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Request to delete my duplicate account
February 3, 2025
Updated review

The request was promptly and adequately attended to. Thanks to one Angie M.

Date of experience: January 24, 2025

Trouble editing my accounts details
January 24, 2025
Previous review

The first hand experience I had with Criselda was friendly, cordial and really helpful. She made my journey through the conversation meaningful and very helpful. I learned things I did not know and that was both exiting and encouraging.

Date of experience: January 13, 2025
Bangladesh
1 review
0 helpful votes
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Angie was incredibly helpful and patient throughout the process. She resolved my concern efficiently and provided clear explanations about the feedback reactivation. Her professionalism and kindness made the experience seamless. Highly recommend her support!

Date of experience: January 24, 2025
Judith J. — Freelancer Rep
over a year old

Thanks for the kind words about Angie, Emon. Glad to know she helped resolve your concerns and clarified feedback reactivation for you. If you need anything else, just let us know! We're here to help.

India
1 review
0 helpful votes
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Amazon rising stars program
February 3, 2025

Jonny was at help from freelancer and he explained nicely and did my interview. Overall it was an amazing experience and I feel with Rising stars I will get better visibility and growth opportunities.

Date of experience: January 23, 2025
Spain
1 review
0 helpful votes
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Scam issue
February 3, 2025

Very good resolution adding funds to my account...

Date of experience: January 23, 2025
Australia
1 review
0 helpful votes
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Amazing experience with Olivia
February 3, 2025

Extremely professional, courteous and knowledgeable. I love the experience!

Date of experience: January 23, 2025
Bangladesh
1 review
0 helpful votes
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Good
February 2, 2025

Freelancer is an innovative platform designed to gather and analyze user feedback on freelance services. This tool enables clients to evaluate their interactions with freelancers, providing insights into service quality, communication, and project outcomes. By facilitating honest reviews, it helps freelancers enhance their skills and improve client satisfaction, ultimately fostering a more efficient freelance marketplace.

Date of experience: January 23, 2025
India
1 review
0 helpful votes
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Amazing services.
February 2, 2025

Freelancer.com provides a user-friendly platform, diverse project opportunities, and efficient support, making it a great choice for freelancers seeking growth and connections worldwide. Overall, my positive experience rates highly.

Date of experience: January 22, 2025
Pakistan
1 review
0 helpful votes
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Freelancer Verified Support is very cooperative especially the interviewer "Russell V", He is very supportive and cooperative and I'll recommend him 100% for a smooth verification process.

Date of experience: January 22, 2025