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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Nigeria
1 review
0 helpful votes
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Criselda
February 9, 2025

Had issues with log fining in and also my Membership cancellation, she was very helpful

Date of experience: January 30, 2025
India
1 review
0 helpful votes
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Nice talking with Jonny
February 9, 2025

I have asked many questions, and Jonny helped me to understand rules and regulation of PFP with simple language.

Date of experience: January 29, 2025
Pakistan
1 review
0 helpful votes
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Xavier
February 9, 2025

I had an issue with the authentication of my credit card, and I was unable to authenticate it. The Freelancer support team, especially Xavier, was incredibly helpful in resolving this issue. I am grateful for their support, and I am happy with how the situation was handled

Date of experience: January 29, 2025
India
1 review
0 helpful votes
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I recently had a small issue with a withdrawal on Freelancer and Freelancer's amazing customer support team member (Xavier B) helped resolve it in the most efficient way possible :)

Date of experience: January 29, 2025
India
1 review
0 helpful votes
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Rate regarding your coustomer help
February 9, 2025

Hi,
I have issue with verification on freelancer but your CSA is too good and helped alot in resolving my issue and helped me getting in verified

Date of experience: January 29, 2025
Australia
1 review
0 helpful votes
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Onboarding with Jonny
February 9, 2025

Efficient and straightforward. Jonny was most helpful.

Date of experience: January 29, 2025
Ukraine
1 review
0 helpful votes
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Great team!
February 8, 2025

It was a pleasure working with this team! They were professional, communicative, and delivered high-quality support. I highly recommend them!

Let me know if you'd like any further refinements! 😊

Date of experience: January 29, 2025
Italy
1 review
0 helpful votes
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Excellent Assistance from Russell V.
February 8, 2025

Russell V. provided clear and fast support, quickly resolving my issue with great efficiency. Highly professional and helpful!

Date of experience: January 28, 2025
Pakistan
1 review
0 helpful votes
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Experience with Freelancer Team
February 8, 2025

I am new to Freelancer however Team Freelancer is helping me a lot to learn. Support is easily available and guidance is also available

Date of experience: January 22, 2025
India
1 review
0 helpful votes
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Great customer service experience
February 8, 2025

Jonny made the process so easy and smooth, I didn't realized when did we finished our review. The team here is excellent.

Date of experience: January 28, 2025
Australia
1 review
0 helpful votes
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Good experience with Jonny
February 8, 2025

Really good experience with Jonny for Preferred Freelancer Program.
Thanks a lot!

Date of experience: January 28, 2025
Pakistan
1 review
0 helpful votes
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Love it
February 8, 2025

It was a great experience as always. The Freelancer support is always helpful.

Date of experience: January 28, 2025
Egypt
1 review
0 helpful votes
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Thank you Danette
February 8, 2025

Thank you Danette for your help and response today. You helped me quickly and were a great example of support.

Date of experience: January 28, 2025
Brazil
1 review
0 helpful votes
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Excellent customer support
February 8, 2025

I talked to Reuben G. He answered my question. It was a really excellent customer support.

Date of experience: January 28, 2025
Indonesia
1 review
0 helpful votes
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AWARD FOR THE ASSISTANCE
February 7, 2025

I am satisfied with the service provided by the assistant to verify my account. Very helpful. Best regards from me.

Date of experience: January 28, 2025
Kenya
1 review
0 helpful votes
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Best ever
February 7, 2025

I needed to have my card authentication money back and they have proved to be helpful to me

Date of experience: January 28, 2025
Morocco
1 review
0 helpful votes
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Fast and clear
February 7, 2025

His answers were fast and clear, also give me clue to resolve my problem.

Date of experience: January 28, 2025
Jordan
1 review
0 helpful votes
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Great website
February 7, 2025

Great support team!
Also I want to thank Andrei for being patience with me

Date of experience: January 28, 2025
Brazil
1 review
0 helpful votes
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Avaliação do Suporte
February 7, 2025

The service was great—fast and efficient. From the moment I contacted support, I was treated politely and my issue was addressed right away. The solution was clear and quick, resolving everything smoothly. I was really impressed with how quickly and professionally everything was handled.

Date of experience: January 27, 2025
Philippines
1 review
0 helpful votes
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Great assistance from Criselda.
February 6, 2025

Help in reaching out to a freelancer. Guidance and recommendations

Date of experience: January 27, 2025