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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Nice
January 5, 2025

I would be very grateful that you helped me. Good Work Platform

Date of experience: December 26, 2024
Malaysia
1 review
0 helpful votes
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Free Membership plan
January 5, 2025

Xavier made me realise that to get free membership need to verify payment mode and I just did. Hope my free membership is activated.

Date of experience: December 25, 2024
Bangladesh
1 review
0 helpful votes
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They help me to get back my account from suspension and helped me for identify verify my account.

Date of experience: December 25, 2024
Nigeria
1 review
0 helpful votes
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Excellent
January 4, 2025

The interviewer was apt in all questions asked and gave clarity where needed.

A great interview.

Date of experience: December 24, 2024
Cameroon
1 review
0 helpful votes
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The freelance team helped me immensely in helping me with my account issues, they were always on time and I'm thrilled cuz the problem is solved.

Date of experience: December 25, 2024
Turkiye
1 review
0 helpful votes
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Angie was very helpful
January 4, 2025

He was extremely polite and caring. Thank you very much

Date of experience: December 25, 2024
Illinois
1 review
0 helpful votes
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Andrei M. Support tech
January 3, 2025

Andrei M. Was fantastic i helping and explaining everything to me. My first experience with support and it was quick and effecient.

Date of experience: December 24, 2024
India
1 review
1 helpful vote
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The verification process in Freelancer.com conducted by Russell V was smooth and professional. Though I had a little issue in my connection the interviewer responded without hesitations. Thank you so much.

Date of experience: December 21, 2024
Bangladesh
1 review
0 helpful votes
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PFP support
January 3, 2025

Jonny is a good support employee. Ha has described the details in a good way.

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Date of experience: December 24, 2024
Romania
2 reviews
0 helpful votes
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Nice, polite and straight forward
January 3, 2025

It was very pleasant. What I enjoyed most was the feedback and the new functionalities that the badge provides.
Will be using a laptop of my own (to avoid any VPN issies posed by my laptop from Bosch), and will see how it goes. I did notice Freelancer.com has about 2-3 times a year some very interesting projects which I regret having not been able to catch, but now it will no longer be the case.
The interview went in a frirndly manner and I had a nice partner for chat :)

Date of experience: December 24, 2024
Bangladesh
1 review
0 helpful votes
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Good communication skills
January 3, 2025

Good communication skills and good manners. Thank you so much for help me

Date of experience: December 23, 2024
Pakistan
1 review
0 helpful votes
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Rising Star onboarding
January 3, 2025

It was really a great experience talking with "Jonny".
He asked very precise and accurate questions and allowed me to express everything accordingly.
Later on he shared all the key points for the program that reminds me everything to maintain the service level on the platform.

Date of experience: December 23, 2024
New York
1 review
0 helpful votes
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My experience was great, no complaints at all! All of my questions and concerns were handled well! Thanks so much to you guys!

Date of experience: December 23, 2024
Morocco
1 review
1 helpful vote
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Excellent support from Magenta
January 2, 2025

I had the pleasure of receiving assistance from Magenta, and I am beyond impressed with the level of service provided. From the very beginning, Magenta was professional, attentive, and understanding of my issue. They took the time to thoroughly explain the solution, answered all of my questions, and resolved the problem quickly and efficiently. Their patience and expertise made a stressful situation so much easier to handle.

Thank you, Magenta, for going above and beyond! I truly appreciate the outstanding support, and I am now a loyal customer because of it.

Date of experience: December 23, 2024
Croatia
1 review
0 helpful votes
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Was very easy, the recruiter was helpful and shared a lot of useful information

Date of experience: December 23, 2024
Thailand
1 review
0 helpful votes
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Nice Support
January 2, 2025

I was really appreciated of your kind help support.

Date of experience: December 22, 2024
India
1 review
0 helpful votes
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Great expeirence
January 2, 2025

I was in contact with Russell V. and he helped me to get my verification badge very quick

Date of experience: December 22, 2024
Viet Nam
1 review
0 helpful votes
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He have listening my story and offer to send the mail to the client that troubling me. I really hope that this problem can be solved so that i can continue to work

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Date of experience: December 22, 2024
Australia
1 review
0 helpful votes
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Help needed for contest
January 1, 2025

Needed help due to ai drops the competition was filled with rip offs from Canva and ai drops

Date of experience: December 22, 2024
Egypt
1 review
0 helpful votes
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Fast support always
January 1, 2025

As soon as I connect with the support team everything is solved

Date of experience: December 22, 2024