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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Awesome support by Katie
September 9, 2018

I needed support on express withdrawal and Katie handled it very diligently. My thanks to her for being so wise and patient.

Date of experience: September 7, 2018
Philippines
1 review
0 helpful votes
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Bailey E., my support responder, was very helpful and over the top with addressing my concern. Freelancer should probably be stricter with the employers and their legitimacy to lessen the case of bogus employers and job offers.

Date of experience: September 6, 2018
Louisiana
1 review
0 helpful votes
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Gonzalo help with contest
September 9, 2018

I was unable to submit to a contest because of the browser I was using. Contacted support and started a chat with Gonzalo. He helped me and the issue was resolved within a few minutes.

Date of experience: September 6, 2018
France
1 review
1 helpful vote
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Great Quick Response
September 9, 2018

Had some subscription that was not aware of. Eric. S Help me figure out what happen, refunded the money for the services I was not using and all that in timely manner!

Date of experience: September 6, 2018
Kenya
1 review
0 helpful votes
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Splendid
September 6, 2018

It is simply awesome, with a link to light your way to the solution! Nowadays I get fast response and that has made my freelancing easier and exciting.

Date of experience: September 6, 2018
Zambia
1 review
0 helpful votes
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Customer Feedback
September 6, 2018

Experience was friendly and professional clear and to the point.
However it took some time (about 2 days) to get feedback.
Regards,
Edward

Date of experience: September 6, 2018
Bangladesh
1 review
0 helpful votes
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Good comenications and also lovely site
September 6, 2018

freelancer.com was a extremely good site, also freelancer.com has change my life style i am so happy use freelancer.com also freelancer support team, also again thanks freelancer.com also freelancer support team

Date of experience: September 6, 2018
Poland
1 review
1 helpful vote
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The title is not an exaggeration. Freelancer is really, really bad. I came across a scammer, who decided that taking my finished work and just moving on without paying was a great idea. Here is the kicker: Freelancer sevice thought that too! I reported the scam, presented proof of him breaking several most important rules and opened several cases asking for help. Support was mildly annoyed, very dismissive and generally conveying the message of "well, tough luck".

On top of that, I actually had to pay Freelancer AUD 5 for the privilege of working on the project (33% of my prospective payout for the job).

The only redeeming thing I came across was Lyndon's support. It was was professional, courteous and very efficient. Simply fantastic and in stark contrast with the rest of the staff. Top job!

As you look at the reviews, you might notice that there are very few scores other than 5 and 1. This, I believe, is because the 1s are for the service as a whole, while the 5s are clearly for the support agents who managed to solve some issues and asked for a review.

Update: After a month complaining, the project fee (AUD 5) was refunded to me by customer support. Not much in terms of monetary gain, of course, but definitely a sign of goodwill from Freelancer.

Date of experience: September 6, 2018
India
1 review
0 helpful votes
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Fast and Furious
September 5, 2018

Barry helped me in just 2 mins for the issue i was facing for the updation of my wallet amount.He checked my detail and updated the value in just 2 mins by checking my account.

Date of experience: September 5, 2018
Sri Lanka
1 review
0 helpful votes
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Copy tiping
September 5, 2018

I'm malith santhush. I'm school leaver. Now I join the freelancer jobs. I hop to do the best of work

Date of experience: September 5, 2018
North Macedonia
1 review
0 helpful votes
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I received prompt and precise advise about a technical matter from Erwin from General Support. As always, completely satisfied.

Date of experience: September 5, 2018
Michigan
1 review
8 helpful votes
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In the three or so months I've been looking for employment on Freelancer, I've received four fraudulent job offers. The first of which I reported myself and was still charged the transaction fee for the job and the remainder of which I was now aware not to accept. I had to contact their support to get the fee refunded, even though they were aware the job was fraudulent and they deleted the employer account. Of the other jobs I've bidded on, only one has been awarded and all the remainder have expired. Freelancer charges for everything. They charge for testing, they charge you for additional bids, they charge you if you are awarded a job, they charge the employer when they award you a job, they charge to sponsor your bids, they nickel and dime everybody for everything. I suppose I could be missing some critical technique that would get my foot in the freelance door but all in all, I'm very displeased with my experience with Freelancer.com

Date of experience: September 4, 2018
Australia
1 review
0 helpful votes
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Charlotte was amazing to deal with very paitent and very professional. She was very paitent and coutiest.

Date of experience: September 4, 2018
Pakistan
1 review
0 helpful votes
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Good experience
September 5, 2018

I was stuck with the confirmation that the employer contacted me is genuine or not, charlotte helped me. Thanks Freelance.com

Date of experience: September 4, 2018
Hong Kong
1 review
0 helpful votes
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Brian was fast and helpful by speeding up the refund to our source. It takes still about 48 hours, but otherwise it takes 2 weeks. So thanks for speding up the procedure.

Date of experience: September 4, 2018
India
1 review
0 helpful votes
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Phoebe helped in forwarding my concern to the concerned team and I am hopeful of getting it resolved soon.

Date of experience: September 4, 2018
Philippines
1 review
0 helpful votes
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Very Responsive!
September 5, 2018

Very responsive freelancer support regarding my concerned
I change my details on freelancer and the whole team work out to change my details specially the freelancer support team.
I recommend them! 2 thumbs UP

Date of experience: September 4, 2018
Pakistan
1 review
0 helpful votes
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Nice Support Agent (Josie G)
September 5, 2018

Had a chat with Josie G on freelancer.com plateform. Got everything resolved very quickly. Very informative and quick responded.

Date of experience: September 3, 2018
Philippines
1 review
1 helpful vote
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Amazing Support! Life Saver!
September 4, 2018

I was in a panic as I was scammed and Cyril helped me right away and understood my issue. I got my refund back and a happy freelancer again

Date of experience: September 3, 2018
Texas
1 review
7 helpful votes
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Freelancer Beware!
September 6, 2018

I'm not sure why this site has so many positive reviews, It's terrible! Being a freelancer is expensive on freelancer.com I landed a 'gig and when I accepted was charged $27 as a freelancer.com fee. The assignment/buyer then disappeared. Later I find out he violated TOS and was banned, but I still had the charge of $27. I contacted customer service and was refunded via freelancer points... yes not money back... but points I can only use on freelancer.com. Besides that experience, you have the option to take a competency test based on the type of freelance work your searching for, like a writer would benefit from taking the English test. Each time you test it cost $5, and you need to be quick about taking the test because you'll run out of time. Whatever results you get will be visible on your profile and clients will be able to view them. However, you can retake the test until you reach the results you want and they'll replace the previous result. I've heard of skilled people wasting up to $40 retaking one test just because of the time limit.

Date of experience: September 3, 2018