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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Indiana
1 review
1 helpful vote
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I texted freelancer on their facebook page. Very fast responce. Eileen helped find a fraudulant account that was created with my credit card number! She investigated it until she found it, canceled it, and got the money that was taken to be on the road back to my bank account! I'm so thankful! I will forever be in Eileen's debt! Freelancer employs honest people! Awesome job freelancer!

Date of experience: September 3, 2018
Nigeria
1 review
0 helpful votes
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Exceptional
September 4, 2018

Good customer service (exceptional) I would have cancelled my registration with freelancer but their customer care or support is exceptionally good, I hope they continue this way.

Date of experience: September 3, 2018
Portugal
1 review
1 helpful vote
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Chat with Josie G.
September 4, 2018

Really efficient chat with Josie G. My problem was solved in a few minutes. I wanted to quit Freelancer.com and be refunded with my deposit, and Josie G. Was very helpful

Date of experience: September 3, 2018
Slovenia
1 review
0 helpful votes
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It was as expected. Fast efficient and satisfactory. Barry was great. I accidentally created extra milestone and the money was automatically transferred from my account. With Barry's help i got the refund very fast.

Date of experience: September 3, 2018
Philippines
1 review
0 helpful votes
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AWESOME HELP!
September 4, 2018

Frieda was very helpful and very accommodating. She was very helpful for a beginner like me. She answered all my inquiries with ease and understood all of my questions.

Date of experience: September 3, 2018
India
1 review
1 helpful vote
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Fast quick decision!
September 4, 2018

In short everything you would expect from a Support team! Freida was helpful courteous and prompt to get me a solution i wanted

Date of experience: September 3, 2018
Mozambique
1 review
0 helpful votes
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Quick Support
September 4, 2018

Dear all,

The chat support is always available and is a good service your provide
Great on response time I am happy with the support
Thank you very much
Have a nice day!

Date of experience: September 3, 2018
Canada
1 review
0 helpful votes
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Chat Mixup
September 4, 2018

I had an issue with the chat on freelancer.com but Erwin G was able to help me out and get it sorted it pretty good time! Thank you Erwin G for your very helpful support!

Date of experience: September 3, 2018
India
1 review
0 helpful votes
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Josie G.
September 4, 2018

Josie, it was nice to talk with you. I was in doubt from a long time but now everything is clear to me. Some spammers diverted my mind about the wrong updates but now am happy that there is nothing like that...
Thanks a ton for your time.

Date of experience: September 2, 2018
Colombia
1 review
0 helpful votes
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Question about withdrawals
September 3, 2018

I got some questions about how to withdrawal the money i have got and Katie (the person who kindly helped me) answered all my questions. Thank you very much to be here at the time we need. Very good service from Katie.

Date of experience: September 2, 2018
Egypt
1 review
0 helpful votes
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Outstanding response by Katie R.
September 3, 2018

Katie R. Is very helpful customer service agent in terms of good listening, patience, understanding and interpretation of my issue.
She responded immediately and with professionalism to help me resolving the issue, and it's already done now

Date of experience: September 2, 2018
Australia
1 review
1 helpful vote
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Quick Response
September 3, 2018

Katie R. Have given clear and prompt answer on my query. Freelancer has been really helpful all the time and any time. Cheers!

Date of experience: September 2, 2018
AE
1 review
0 helpful votes
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Customer Service Agent
September 3, 2018

Had an issue, spoke with Katie R,
Matter understood with a helpful article
This is how Customer support should be..

Date of experience: September 2, 2018
India
1 review
0 helpful votes
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Best Support
September 2, 2018

Katie R.
I was helped by Katie R.
Thanks katie
It was great to get help by you and you also solve out my problem.

Date of experience: August 31, 2018
Canada
1 review
1 helpful vote
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Charlotte is awesome
September 2, 2018

Charlotte took the time to help me over a billing issue, great customer service. Thank you so much.

Date of experience: August 31, 2018
Pakistan
1 review
0 helpful votes
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Great experience with Katie. She was very polite and solved my query within no time. I am glad it helped me and I want to share my experience with freelancer support team that they are quite amazing and helping. I love their assistance. I haven't seen such a great support other than the freelancer.com

Date of experience: August 31, 2018
GB
1 review
0 helpful votes
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Freelancer.com Account Support
September 2, 2018

I had an issue with my professional account and various aspects of the freelancer billing system. A member of support-staff named Marina B was incredibly helpful and my issue was resolved in no more than 20 minutes. She was polite and explained the processes involved in a clear and concise manner. Safe to say I was thrilled with the level of support.

Date of experience: August 31, 2018
RU
1 review
0 helpful votes
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Feedback about chat with support team
September 2, 2018

You have a very good specialist from support team. Josie G helps me like real professional. He explains me how system works.

Date of experience: August 31, 2018
India
1 review
2 helpful votes
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Great support!
September 2, 2018

I had a problem with my membership subscription, and Kayla, one of your system support members, was of great help to me. Thanks for the lovely experience!

Date of experience: August 31, 2018
NL
1 review
0 helpful votes
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Friendly and fast
September 2, 2018

Friendly customer service and solved my "problem" super fast. I'm glad that freelancer has a support with these kind of employees.

Date of experience: August 31, 2018