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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Great Support
September 2, 2018

Fabulous support provided by the support team member: Stephanie M. The solution was provided within a short span of time.

Date of experience: August 30, 2018
Cambodia
1 review
0 helpful votes
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Very prompt answer from Kayla B.
September 2, 2018

I'm new on Freelancer and I had some concern about other applicants seeing my application letter. Kayla B. Reassured me by explaining that only the employer sees it and it's part of the Freelancer's Policy. Thanks again for the help and the very answer from Kayla B.

Date of experience: August 30, 2018
Sri Lanka
2 reviews
3 helpful votes
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Professional people
September 2, 2018

I was in contact with freelance regarding a bad experience. They handled the case in a top professional way. I was very happy with the support provided by Charlotte B and Cyril C. Both of them analysed the case properly. Asked additional questions in order to cover the subject 100% and then took action..

Date of experience: August 30, 2018
RU
1 review
0 helpful votes
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Very good support
September 2, 2018

It was a very helpful contact for me.
Very kind of the support team.
I really appreciate it.
Thank you very much.

Date of experience: August 30, 2018
California
1 review
0 helpful votes
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Service as described and beyond. Thank you

As for my concierge chester... I've never received a response from the guy can i have a new concierge please

Date of experience: August 30, 2018
Namibia
1 review
0 helpful votes
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Support
August 30, 2018

Charlotte gave Great service and was very helpful. She even went the extra mile and provided extra information that really proved useful.

Date of experience: August 30, 2018
India
2 reviews
0 helpful votes
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Benny S., support executive from Freelancer.com was excellent to address and solve my concern perfectly, thanks for your help!

Date of experience: August 30, 2018
India
1 review
0 helpful votes
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Awesome Support by Brian A.
August 30, 2018

He was a great help to me. He solved my issue quicker than expected. Glad I had him as a support agent

Date of experience: August 30, 2018
Romania
1 review
0 helpful votes
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Very useful
August 30, 2018

It helped me understand the freelancing thing.
She is very good and helpful.
Thanks once again for your support

Date of experience: August 30, 2018
Sweden
1 review
0 helpful votes
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Transaction help
August 30, 2018

Support helped me with how I can get a refund from a freelancer for an accidental payment.
And also how I remove old payment options

Date of experience: August 30, 2018
Indonesia
1 review
0 helpful votes
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Thank you
September 2, 2018

I was so lost on how to make my step 3 identification approved, and you guys have patiently guided me through it. Thank you!

Date of experience: August 30, 2018
Florida
1 review
0 helpful votes
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Share Link
September 2, 2018

Chat person was excellent. Chat was pleasant. I got the information I needed. I can't say enough good things about my experience.

Date of experience: August 30, 2018
Pakistan
1 review
0 helpful votes
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Janika the Great
August 30, 2018

Janika helps me as I mentioned the problem, the help is great. Thanks for response and solving my problem A+

Date of experience: August 29, 2018
PS
1 review
0 helpful votes
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I am really pleased with this experience. I have been supplied by an agent to chat quickly and the agent Frieda S. Was a great help and responsive. Thanks for your help and support.

Date of experience: August 29, 2018
Egypt
1 review
0 helpful votes
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Excellent
August 29, 2018

Brian helped me to return my money back

He understood my problem and fixed it in 1 minute

Thank you

Date of experience: August 29, 2018
Sri Lanka
1 review
0 helpful votes
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It was soo good service.
August 29, 2018

Josie G was the agent. I am very happy to meet that person to solve my problem.
Thank you Josie G.
Thank you Freelancer Team.

Date of experience: August 29, 2018
NL
1 review
0 helpful votes
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Excellent and quick feedback!
August 29, 2018

I love Freelancer for the great experience you guys have. The feedback you give is fast and solves issues quickly. Thank you for your great customer service and continue being that way.

Date of experience: August 29, 2018
Bangladesh
1 review
1 helpful vote
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Katie
August 29, 2018

Great Helpful support and i am happy to chat with him! I talk about the emergency issue and get help!

Thank you!

Date of experience: August 29, 2018
India
1 review
0 helpful votes
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Regarding review
August 29, 2018

Miss Katie was quite helpful and kind. I am totally satisfied with her talks. Thanks for this wonderful service. Thank you soo much Katie, I will cntact you in future if needed any support..

Date of experience: August 29, 2018
India
1 review
0 helpful votes
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Amazing
August 29, 2018

The agent was such a nice person, he listened to my request carefully, understood the circumstances and help me through my problem.

Date of experience: August 28, 2018