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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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Navigating first payment
August 29, 2018

Cyril C. In General Support gave me very helpful info in a timely fashion, and provided the links and assistance I needed to complete a transaction. He made a point to show me an easier way to do it as well.

Date of experience: August 28, 2018
Indonesia
1 review
0 helpful votes
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Quick Response From Support
August 29, 2018

I thought my money was disappear after created a withdrawal request, but that's all my fault for not checking the complete history of withdrawal. I have chat with Kayla B. And she was really helped me out to confirm why my money disappear. Then I know that my money is currently ongoing to my bank account.

Date of experience: August 28, 2018
Romania
1 review
0 helpful votes
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For kayla B
August 29, 2018

A very good user! A++++. She solve my problem, very very useful. Thank you so much Kayla, hope to see you again. The best user I ever met.

Date of experience: August 28, 2018
Sri Lanka
1 review
0 helpful votes
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A team with great spirit and support
August 29, 2018

Since I'm a new member to freelancer.com i over came several scam situations like getting confirmations from false people. In those cases I got a great support in clarifications and other advices.
Thank you for your support

Date of experience: August 28, 2018
Germany
1 review
1 helpful vote
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I just signed up at freelancer.com (as a client) and as a bonus for posting my first project as a client, freelancer.com provided me a complementary recruiter service on the project. Unfortunately the recruiter - Timothy R. - just tried to sell me up on additional services. After I have told him that I would like to wait and see if I can find a freelancer for my project first he asked me to stay online for a few hours. I did this and since then he appeared "out of office". This is not even worth one star.

After contacting the support I had a chat with Kayla B. She escalated the issue and now we will se how things are going. Her help was a ok experience. As the case is still open I can not give any final feedback so far but truly hope that my experience with freelancer.com is getting better and not worse.

Edit #1: Two days have passed and no one from freelancer.com contacted me about the recruiter issue. Will keep this updated. So far would not recommend to use their services

Edit #2: After 6 days the "recruiter" from freelancer.com contacted me with the following message:

"Hi thereThe success of your project solely lies in your consistent communication with the freelancer. I encourage you to have a quick chat with them so you can check if they have additional questions regarding the project.
Let me know how this goes."

Not one word on the issues or why he (or "it" as I believe it is a bad programmed chatbot) was staying silent for a week. Also I have now two tickets at freelancer.com that are not solved and are not assigned to anyone. If you want to have a bad experience in terms of customer support and unreliable services as a client - go for it.

Edit #3: Today I had a quick chat with the team lead of the recruiter department discussing what went wrong. Even though there is nothing that can be changed in terms of the experience they have promised to improve this area to avoid that other users are having the same negative experience. As it sounded that they take this matter serious I have changed the rating from 2 to 3 stars. Will not further update this review but focus on business.

Date of experience: August 28, 2018
Bangladesh
1 review
0 helpful votes
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Best Service
August 28, 2018

Best Service received still now. Too good to solve my clarification the details. He delivered the best service.

Date of experience: August 28, 2018
Pakistan
1 review
1 helpful vote
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Josie G is great person and very cooperative i am really very happy thank u Josie G you are great person very kind

Date of experience: August 28, 2018
Indonesia
1 review
0 helpful votes
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Good explanation
August 28, 2018

Explanation is good. I am a newbie and I understand it well. Maybe you can improve on the response time? 3 days after I sent email is too long. I honestly thought it will not be replied or a bit negative that this site is a scam.
Anyway, hope I can improve here and gain more works.

Date of experience: August 27, 2018
California
1 review
0 helpful votes
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Fixing a payment issue
August 27, 2018

My experience was very good. Kayla B was very forthcoming with her responses and clearly knew her way around the support process.

Date of experience: August 27, 2018
Spain
1 review
0 helpful votes
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Very helpful
August 27, 2018

Great support - thanks for the fast solution. I am very happy with this. :) Great Experience... Best wishes from Germany. Kathi

Date of experience: August 27, 2018
Pennsylvania
1 review
0 helpful votes
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Awesome
August 27, 2018

Perfect fixed everything fast with a smile, she was so kind. I love her I hope her niceness marries me one day. Ha, thank you Kayla B. You're the best.

Date of experience: August 27, 2018
California
1 review
2 helpful votes
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My project 6000$ was deleted by himself from the website so I wanted to get help from this agent. Took me 40 minutes to get the help I was needed while he told me he can't restore deleted projects (which I didn't deleted) and he tried to end the chat when I had more things to get help for. This agent is should not giving support on the website. (btw, the website full of bugs)

Date of experience: August 27, 2018
GB
2 reviews
0 helpful votes
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Good!
August 27, 2018

Good! Very nice website with a lot of freelancers eager to bid. Almost all are very experienced. Some of them are really a nerd in the field! :))

Date of experience: August 27, 2018
Belgium
1 review
3 helpful votes
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$#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*!

Date of experience: August 27, 2018
Serbia
1 review
1 helpful vote
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Account temporarily suspended
August 27, 2018

I had unpleasant experience with one of your customer/client, and since I had no funds, to be able to continue with dispute he won that one, and my account was in negative balance. So I've contacted you and your employee, Jeremiah, was more than happy to help me solve my issue. So thank you for that.

Date of experience: August 27, 2018
India
1 review
0 helpful votes
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Josie G was very helpful
August 27, 2018

She helped me with everything I want over chat to overcome freelancer frauds. I am very much thankful to her.

Date of experience: August 26, 2018
India
1 review
0 helpful votes
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Membership refund.
August 29, 2018

Thanks to the freelancer staff for addressing my concerns. I am really thankful to the person who sorted out the mini crisis for me.

Date of experience: August 26, 2018
Philippines
1 review
0 helpful votes
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Deposit Refund
August 27, 2018

The agent who helped me to take my refund was very accommodating and there was no hassle whatsoever with my request.

Date of experience: August 26, 2018
Albania
1 review
0 helpful votes
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5 stars
August 27, 2018

Your chat support was very helpful
I chated with Rebecca R. And it helped me out.
It was a good experince i hope you will keep this standard.

Date of experience: August 26, 2018
Argentina
1 review
0 helpful votes
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Amazing Support!
August 27, 2018

I just want to express my gratitude towards Freelancer Support Center, they have helped me with patience and dedication, providing me detailed answers to my million questions (I'm sorry about that), hahaha.
So I totally recommend Freelancer!

Date of experience: August 26, 2018