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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Argentina
1 review
0 helpful votes
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Amazing Support!
August 27, 2018

I just want to express my gratitude towards Freelancer Support Center, they have helped me with patience and dedication, providing me detailed answers to my million questions (I'm sorry about that), hahaha.
So I totally recommend Freelancer!

Date of experience: August 26, 2018
Canada
1 review
6 helpful votes
Follow Jerah K.
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I got one job on this site and accepted the project.
Client created milestones and I have started work.
When I finished work, I tried to contact to the client.
But they don't response to me for 2 months.
So I asked this to freelancer support team.
But what they are saying?
"There is no way to solve this issue because the client must confirm.
Then I have a question to support
"What about the case they never response forever?
In this case, there is no way except lost my money for work.
I lost my various time and efforts.
If you want, I can upload more information about this.
If you have a solution about this, give me feedback.

Date of experience: August 26, 2018
India
1 review
1 helpful vote
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I have developed mobile appp of Call Recoding And Crm software. Service Description We provides IT services in the following areas: -
- Mobile Programming
* iOS 7 and 8 application
* SWIFT programming
* Xamarin ( MVVMCross for multi-platform)
* iPhone / iPad
* Android and NDK programming
* BlackBerry
* Hybrid programming (PhoneGap, Accelerator Titanium)
- Software Engineering / Architecture
* Windows / Mac OS x / Linux Software
* Image processing
* E-Learning System
- Web
* Server management
* PHP programming (WP, CI and etc)
* Front-end and web service programming
- Database
* MySQL
* SQLite
* MogoDB
NOTE: OUR TEAM STRENTH 25... ALL THE PLATFROM AND ALSO WORK IN S. E. O AND S. M. O, PPC AND GOOGLE ADWORD...
Thanks for reading. MR JAY SHANKAR KUMAR...
My sky id: jay. Shankar501
Mob: *******985

Date of experience: August 26, 2018

Mobile
August 27, 2018
Previous review

Good mobile app developer he complete the demo projects two days...
He have good skill for mobile app and back end.

Date of experience: September 17, 2017
Philippines
1 review
0 helpful votes
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Fast response, but i have to wait for about 24hrs to 48 hours for the changing of Star ratings for my client.

Date of experience: August 26, 2018
Georgia
1 review
0 helpful votes
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Feedback
August 27, 2018

Kayla B. Instantly exellent assistance. Acted promt and kindly responded. Wish all gurus be so. Thank her a lot.

Date of experience: August 26, 2018
Pakistan
1 review
1 helpful vote
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Erwin C. Helped me on getting to know what was asked to be done. I really appreciate the way he explained the things.

Date of experience: August 26, 2018
Philippines
1 review
0 helpful votes
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Best Quick Support
August 26, 2018

I'm glad that they have a fast and reliable support that can connect with you as quick as they can. All the questions have been answered well and they even gave some good advices to know what the do's and don'ts on getting a project. It's sad to know that there are employers who would take advantage to the new freelancers but good thing there is a support that can help you right away. Really appreciate it. 2 Thumbs up. 5 Star

Date of experience: August 25, 2018
Armenia
1 review
0 helpful votes
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Great Support
August 26, 2018

Erwin C. Really helped me with my questions. I asked him about all the questions that I had. That's how the support should be! Thanks again!

Date of experience: August 25, 2018
India
1 review
0 helpful votes
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Very considerate about the employee.
August 26, 2018

I interacted with Ms Marina, who helped me with my membership change and refund as well. She was very kind and mature in giving a solution.

Date of experience: August 25, 2018
Germany
1 review
0 helpful votes
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Quick accurate Help
August 26, 2018

Service was Quick and professional. Problem solved!
Next time i got a question or a problem i will not worry and ask support

Date of experience: August 25, 2018
Pakistan
1 review
0 helpful votes
Follow Asad K.
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Betty is awesome in resolution of issues with quick turnaround time. I loved the way she responded to my concerns.

I wish i get her assistance every time.

Date of experience: August 24, 2018
Nigeria
1 review
0 helpful votes
Follow Lekan D.
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1. Freelancer has always been partial with their decision making with respect to dispute, thereby only considering employer to make their final decision.
2. Also, their self centered terms and conditions about non refundable project fee, even if the project was closed or cancel is unfair. Asking freelancers to pay for a project they did not work on or get a penny from, yet their soul purpose on this site is to make an end meet. Yet they are being charged without getting paid is like discouraging a lot of freelancers. Freelancer deduct a lot of charges already and they should be fair enough to allow refund for closed or canceled projects. Thanks

Date of experience: August 24, 2018
India
1 review
0 helpful votes
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Customer Support
August 26, 2018

Received strong support and correct action from customer support team including Marina B. And Stephanie.

Date of experience: August 24, 2018
GB
1 review
0 helpful votes
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Thanks Charlotte
August 26, 2018

I had some query regarding verifying payment method!
Charlotte helped a lot!
Great Service! I am now in relief that if I have any problem in future, I can trust on freelancer's customer-care:)
Thanks!

Date of experience: August 24, 2018
India
1 review
0 helpful votes
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Reversed the transaction
August 26, 2018

Hi, It was a pleasure to chat with josie. She helped me a lot and solved my queries. She solved it in a few moments. I get my amount back.

Date of experience: August 24, 2018
Czechia
1 review
0 helpful votes
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Prompt and Kind Service
August 26, 2018

I spoke with Kayla B. About cancelling my membership that was set to renew today. The system billed me before I could cancel. But Kayla extended me the courtesy of refunding the payment. She was kind and very understanding.

Date of experience: August 24, 2018
Croatia
1 review
0 helpful votes
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Kayla B. Helped me a lot
August 26, 2018

I had an issue regarding possible scam, Kayla B. Helped me with it and prevented that somebody fools me. She was very kind and professional. Thank you Kayla B!

Date of experience: August 24, 2018
India
1 review
0 helpful votes
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Quick resolve
August 26, 2018

Josie G helped me sort out my membership issue in no time. I would appreciate if freelancer changes it policy regarding how free trials work.

Date of experience: August 24, 2018
Washington
1 review
0 helpful votes
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Excellent Assistance
August 26, 2018

My chat with Lyndon was excellent. He solved my problem and I am very happy about it. It's nice to know I can get my problems solved quickly and easily.

Date of experience: August 23, 2018
India
1 review
2 helpful votes
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Best support
August 23, 2018

Well i am new here. I have started support help chat. Frieda gave me quick solution about my query. Good understanding and best communication. She is best! Thank you Frieda and freelancer for wonderful help. Thank you again.

Date of experience: August 23, 2018