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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Lithuania
1 review
2 helpful votes
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General Support. Kayla. B.
August 23, 2018

I was informed about all my options, benefits i can have, nice and fluent communication.
Assisted very well.

Support: Kayla. B.

Date of experience: August 23, 2018
Nigeria
1 review
1 helpful vote
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Awesome
August 23, 2018

I am yet to find a service as good and fast as the Freelancer.com support. I have been using this platform for 2 years now and I have never regretted my decision to work here fully.

Date of experience: August 23, 2018
India
1 review
1 helpful vote
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Vert nice understanding
August 23, 2018

Provided me right support according to my concern. And quick resposive also. Will recommend her for support

Date of experience: August 23, 2018
Pakistan
1 review
0 helpful votes
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I had some issue with my account on freelancer.com and could chat with Katie. I provided her details of my issue and she fixed it within no time.

Great customer care!

Date of experience: August 23, 2018
Italy
1 review
0 helpful votes
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Useful site
August 23, 2018

All was ok. Simple, honest, fast.
It was a good experience for me.
Thanks to Josie G. For the efficient reply.

Date of experience: August 23, 2018
Philippines
1 review
0 helpful votes
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Fund Widrawal
August 23, 2018

This agent Brian A do extra mile to help me. He is very patient and you can feel that he is willing to help. Kudos to you!

Date of experience: August 23, 2018
Saudi Arabia
1 review
2 helpful votes
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Very bad experience!
August 25, 2018

I've created milestone many days ago, the freelancer didn't answer me, also the first freelancer lost my time without matching my desired requirements. She already lost my time without answering me, I'm so sad for her behavior. If she's super busy, why not tell me?!?!?! I already lost more than one week on your website without any improvement

Date of experience: August 23, 2018
Malaysia
1 review
0 helpful votes
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Outstanding and very fast services.
August 23, 2018

I have a problem on an employer requesting a payment to be made for me to be awarded the project. Your representative, Ms Katie R., attended to me. It was a very overwhelming experiences. She attended to outstandingly and very fast in replying, even have to refer other department for information. I am truly very satisfied and it was my first online help, I just joined your goodselves yesterday. Thank you Ms Katie R.

Date of experience: August 23, 2018
VE
1 review
0 helpful votes
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Great
August 23, 2018

All good.!
Eric was very attentive and his assistance helped me solve my problem, it only took a few minutes :)

Date of experience: August 22, 2018
Switzerland
1 review
1 helpful vote
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Fast, friendly & Helpful
August 23, 2018

They solved my problem fast and efficient!
Thanks...

Date of experience: August 22, 2018
Malaysia
1 review
1 helpful vote
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Query
August 23, 2018

Kayla was very kind and helpful. Though the issue was unsolved, I now know what steps to take to resolve it in the future

Date of experience: August 22, 2018
Italy
1 review
1 helpful vote
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"Experience with Katie R."
August 23, 2018

Katie R. From Freelancer.com was really professional, fast and helpful. She answer immediately of my ask. Tnx Katie.

Date of experience: August 22, 2018
Egypt
1 review
0 helpful votes
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Great help
August 23, 2018

I had great assistance from Kayla B. She was friendly, professional, quick and answered all my questions patiently
Thank you Kayla

Date of experience: August 22, 2018
Egypt
1 review
1 helpful vote
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It was amazing
August 23, 2018

I was helped with refunding my money and iam happy that agent Freida fixed the issue, I really appreciate agents efforts

Date of experience: August 22, 2018
RU
1 review
0 helpful votes
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Great fast support
August 23, 2018

Awesome service. You are amazing guyes. I got the support, help and description of everything required with no delay. The best service I've ever had.

Date of experience: August 22, 2018
Germany
1 review
0 helpful votes
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Very quick and easy
August 23, 2018

A refund of automatically renewed membership that I didn't wanted. The issued was solved very quickly and without any complications. The support personell (Kayla B.) was very helpful.

Date of experience: August 22, 2018
India
1 review
0 helpful votes
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I talk to Frieda S. Who haven given me nice support and help to my issue.
This time I found Very nice service from freelancer team

Date of experience: August 22, 2018
India
1 review
0 helpful votes
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Very Nice support
August 23, 2018

Initially the chat was disconnected. The guy came back and apologized and he given me an excellent support

Date of experience: August 21, 2018
Florida
1 review
0 helpful votes
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Helpful and quick
August 22, 2018

I had been charged a fee for a scam job. Eric S, in help chat, immediately saw the problem and issued a refund. Easier and faster than I expected!

Date of experience: August 21, 2018
New York
1 review
0 helpful votes
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Support
August 22, 2018

I talked with Kayla B. On the Freelancer support chat. She helped me quickly and efficiently, and passed my issue on to the appropriate place.

Date of experience: August 21, 2018