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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Spoof employeer
August 22, 2018

I am new to freelancer and my first proposal was with a scammer. They asked for personal information and then asked me to purchase an application to move forward. I did not do that, but then soon after I received a spoof e-mail from "paypal" asking me to log in. I am certain it was the same people trying to hack my paypal account. I spoke with Kayla B and she cancelled the account of the employer and gave me some advise on how to proceed.

Date of experience: August 21, 2018
DO
1 review
0 helpful votes
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Jossie G. The best
August 22, 2018

Jossie was very nice and helpfull... I really thank so much this kind of people... And tell jossie she is very cool and friendly

Date of experience: August 21, 2018
Romania
1 review
1 helpful vote
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Nice staff
August 22, 2018

Nice instructed stuff on the chat. We had a nice conversation and my issue was resolved by Frieda.
The stars are for the site and company, not for the customer support.
The site is not well structured and the payment methods are not ok implemented.

Date of experience: August 21, 2018
India
1 review
0 helpful votes
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Great support staff
August 22, 2018

Charlotte has helped me clarify all my queries. She was patient and polite throughout the chat. Great job! Thanks.

Date of experience: August 21, 2018
GB
1 review
0 helpful votes
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Erwin fabulous!
August 22, 2018

Erwin was very helpful and concise with her information. Would highly recommend as always. Very helpful.

Date of experience: August 21, 2018
India
1 review
0 helpful votes
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Excellent
August 22, 2018

Good Job to handle situation. Got perfect support for my query.
Thumbs up to the support team especially Erwin C. Very patient to understand and help you with your queries.

Thanks a lot.

Date of experience: August 21, 2018
Pakistan
1 review
0 helpful votes
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Professional
August 22, 2018

He entertained my questions in a professional way.
Thanks for support ill be in touch again i have any issues.

Date of experience: August 21, 2018
India
1 review
0 helpful votes
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Issue regarding bad review
August 22, 2018

They resolved my issue regarding bad reviews, they clear all my doubt. Very helpful for me. Bad review won't effect on our closure of our account.

Date of experience: August 21, 2018
Australia
1 review
0 helpful votes
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Upgrade as promissed
August 22, 2018

Help has been fantastic, my problem fixed and very happy with outcome, I hope this time round the freelancer i hire is awesome, thank you Freelancer

Date of experience: August 20, 2018
KR
1 review
0 helpful votes
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Resolving my Disputes
August 21, 2018

Supporter Kayla has resolved my issues very kindly.
It was fun and interesting working with you and hope you would help me in the future in accidental issues.
Thank you so much Freelancer support team!

Date of experience: August 20, 2018
India
1 review
0 helpful votes
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Josie G is a fantastic person
August 21, 2018

Josie G is a fantastic person with very good customer handling skills. He provided a 100% solution to my questions.

Date of experience: August 20, 2018
TW
1 review
0 helpful votes
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Good staff.
August 21, 2018

I am happy to work in freelancer.
Kayla B. Staff is excellent staff.
He is polite and kind staff.
I have complex problem.
He is resolved perfectly.
Thanks.

Date of experience: August 20, 2018
Ukraine
1 review
1 helpful vote
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General support
August 21, 2018

Kayla B. Helped me through various steps professionally addressing every possible and potential barrier and fast. Thank you Kayla!

Date of experience: August 20, 2018
India
1 review
0 helpful votes
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Great
August 21, 2018

It was simple and easy. Frieda(the agent) understood my problem and helped me. I think Frieda was very understandable and listened to me properly

Date of experience: August 20, 2018
Sweden
1 review
0 helpful votes
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Kayla B. Was very helpful and understanding of my reasons to why I wanted to close the project. Helped me quickly and gave me a full refund for the contest.

Date of experience: August 19, 2018
Egypt
1 review
0 helpful votes
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I would like to thank Erwin C for the excellent and precise work done to help me in solving my verification problem.

Date of experience: August 19, 2018
Indonesia
1 review
0 helpful votes
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Erwind C is really helpful to me. He give me an advice, solution and information that I need about employer who is trying to scam me...

Thank you

Date of experience: August 19, 2018
India
1 review
0 helpful votes
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Baryy helped me
August 21, 2018

Barry N. Helped. Barry N. Knows about terms and conditions and did his best to help out. Happy!
Satisfactory level 100
Made my day!

Date of experience: August 19, 2018
Pakistan
1 review
0 helpful votes
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Experience with Katie R.
August 21, 2018

Katie R. From Freelancer.com was really helpful and gave immediate assistance, I really appreciated her help

Date of experience: August 19, 2018
Australia
1 review
0 helpful votes
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Been using Freelancer for a while, had my first dispute with a worker who didn't complete a job. Erwin C. Was extremely helpful - fixed the issue and was professional and courteous.

Date of experience: August 19, 2018