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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Fix the problem quickly
August 21, 2018

I had a problem with the balance
It had been absorbed by the site for reasons I could not understand
And when you continue with site support
My problem was resolved in less than a minute and I explained the reasons that caused the problem

Date of experience: August 18, 2018
India
1 review
0 helpful votes
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Awesome help given by Marina
August 18, 2018

I am very glad, I did present my issue with Marina and she did Awesome work. If in future I contact on support I wish she (Marina) will help me again.

Date of experience: August 18, 2018
Saudi Arabia
1 review
1 helpful vote
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About customer service
August 20, 2018

Really, Your platform is very well that who has interested to make career. Your customers service is very kind person that he knows well as how to handle any one. His work was very very appreciated. Mr katie

Freelancer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 18, 2018
Alessandro B.
Italy
1 review
1 helpful vote
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Perfetto
August 18, 2018

Perfetto, preciso e esaustivo. Mi ha fornito tutte le risposte di cui avevo bisogno, e mi ha dato anche informazioni ulteriori che mi sono state utili.

Date of experience: August 18, 2018
India
1 review
0 helpful votes
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Great Team for LIVE Support
August 18, 2018

I have done 10+ years experienced in SEO and Web Development field as a Independent Contractor. But I have noticed freelancer is well to another freelance website. Solved my all queries with clear points. Thank you for your help.

Date of experience: August 17, 2018
Singapore
1 review
0 helpful votes
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Prompt response
August 18, 2018

Troy C was a very patient agent and demonstrated his professionalism given his guidance and advice. It rebuilds my confidence in freelancer.com and hope the standard remain throughout the agents. Thanks Troy!

Date of experience: August 17, 2018
Philippines
1 review
0 helpful votes
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It's perfect.
August 18, 2018

Frieda S. Is nice and simple to talk to. She helped me refund my Plus menbership and I'm so happy about it. Keep up the good work Freida. I gave you 5 beacuse you helped me a lot. Thank you so much.

Date of experience: August 17, 2018
Brazil
1 review
1 helpful vote
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Support
August 18, 2018

Had an online chat with support regarding a project query. Excellent experience. Katie R really knew her stuff and was very helpful.

Date of experience: August 17, 2018
Pakistan
1 review
0 helpful votes
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Very Helpful
August 18, 2018

I have been guided nicely and my issue solved within few minutes. After complete chat, I came to know that my issue was not an issue really but help desk guide me patiently.

Date of experience: August 17, 2018
Romania
1 review
0 helpful votes
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Support request on login issue
August 18, 2018

I've contacted Freelancer.com Support after some login problems. I had a issue with my DNS server which seased to receive external mails. As a direct consequence I couldn't receive the confirmation code sent by e-mail from the site.

I received a quick response from Freelancer Support, but fortunately I was able to solve the initial DNS problem and the issue was closed.

Date of experience: August 17, 2018
Australia
1 review
1 helpful vote
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Customer service Marina B
August 18, 2018

My freelancer's account was closed and so my account values changed because of refunds etc. Marina sorted out exactly what was going on for me quickly and efficiently, very happy with the service Marina provided, I just have to find another freelancer and have the work started again which is the annoying part.

Date of experience: August 17, 2018
Mauritius
1 review
0 helpful votes
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Solved my problem
August 18, 2018

Frieda was very helpful, I have been facing a problem within one week, she has solved it within minutes. Great Assistance. Thank u Frieda!

Date of experience: August 17, 2018
Germany
1 review
1 helpful vote
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Great
August 18, 2018

Josie G. Was super helpful and professional, she had patience and showed me where I can find the information I needed.
Five stars for her!

Date of experience: August 17, 2018
Australia
1 review
0 helpful votes
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Excellent supporter
August 18, 2018

He is very good for support, solve my problem without my expecting, extraordinary service I got, thank you man, thanks a lot.

Date of experience: August 16, 2018
1 review
0 helpful votes
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His help was really very help full for me. Hope by his help I can get my dream up. I will thanks him again and agian.

Date of experience: August 16, 2018
Philippines
1 review
0 helpful votes
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The best
August 18, 2018

Truly helpful. Thumbs up to the support team especially Troy C. Very patient to understand and help you with your queries. More power

Date of experience: August 16, 2018
Virginia
1 review
0 helpful votes
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Change my mistake
August 18, 2018

He is very kindly and clarify.
His work is Great Job
I love work with him

Perfect support.

Very
Best regards!.

Date of experience: August 16, 2018
Oman
1 review
1 helpful vote
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Very Nice and Helpful
August 16, 2018

It was so smooth and Marina Listened to me so carefully. She helped me like I was deserved to be helped.

Date of experience: August 16, 2018
KR
1 review
0 helpful votes
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Great Support
August 16, 2018

It was a good support as always. He understood my concern and did it as I wanted. It helped me a lot. Thanks

Date of experience: August 16, 2018
Argentina
1 review
0 helpful votes
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Cancel Membership
August 18, 2018

Thanks Kayla B for your support on cancelling my membership.
You've been very kind and helpful.

Xxx

Date of experience: August 16, 2018