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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Denmark
1 review
0 helpful votes
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Great supporter
August 16, 2018

Kayla is a really good person, I had some issues during the working, but he contacted me real time and solved issues in short time,
I am really happy, really
Awesome support

Date of experience: August 16, 2018
Ireland
1 review
0 helpful votes
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Rating issue
August 16, 2018

The agent Kayle, carefully reviewed my issue and explained me the next step, during the conversation, she was nice and polite, I had a genuine issue, though the issue is in not resolved yet, but am sure its in the right place to be resolved soon.

Date of experience: August 16, 2018
India
1 review
0 helpful votes
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Good Service :)
August 16, 2018

Chatted with Katie R. For an issue and she made it very easy for me, within a few minutes. Thanks Katie

Date of experience: August 16, 2018
India
1 review
0 helpful votes
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Very helpful
August 16, 2018

I had talked to Frieda S., found helpful and the information provided was satisfactory for me. I am very much happy after this conversation.

Date of experience: August 15, 2018
Costa Rica
1 review
0 helpful votes
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Very helpful and quick
August 16, 2018

I make a mistake choosing a winner of a contest and the people of customer service of freelancer help me diligently and very quickly.

Date of experience: August 15, 2018
MD
1 review
0 helpful votes
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Freelancer support desk
August 16, 2018

Katie really help with all my questions, she was very precised and answered in normal language, not in standard phrases, so it was a pleasure to discuss, and to understand

Date of experience: August 15, 2018
Texas
1 review
0 helpful votes
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Account Issues
August 16, 2018

Well I was quite frustrated because I was trying to add money to my account via credit card.

However, it kept asking for my credit card "ZipCode" which living in Canada, I do not have.

After some trial and error, this situation was resolved.

Katie was very helpful and easy to communicate with

Date of experience: August 15, 2018
GB
1 review
0 helpful votes
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Frieda S was most helpful and courteous and gave speedy and efficient advice on the problem encountered.

Date of experience: August 15, 2018
Kuwait
1 review
0 helpful votes
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Good Support
August 16, 2018

Thanks for the support and fast response. Refund is in process and will be completed as i requested to my credit card. Communication is well and kind.

Date of experience: August 15, 2018
Pakistan
1 review
0 helpful votes
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Josie G
August 16, 2018

It was good experience. I am fully satisfied with this support.
I will contact again if i find any issue in my freelancer account

Date of experience: August 15, 2018
Indonesia
1 review
0 helpful votes
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Amazingly very helpful
August 16, 2018

Thank you for the help. I am very happy that freelancer.com can respond to this quickly. Amazing very helpful. Josie G responded to my message quickly and kindly. I am very happy about this and i hopefully my problem can be handled quickly

Date of experience: August 15, 2018
Malaysia
1 review
0 helpful votes
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Great service
August 16, 2018

The agent, Charlotte, B assisted me with a really great service in terms of communication, manner and accurate information.

Date of experience: August 15, 2018
Greece
1 review
0 helpful votes
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Got my questions answered completely and quickly. I really appreciate Freelancer.com allows changing the skill set after a project is completed. It would also be nice if they could point that out in online doc

Date of experience: August 15, 2018
Egypt
1 review
0 helpful votes
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Identity Verification
August 16, 2018

Erwin C. Was very helpful, he did his best to fix my problem to verify and proof my identity and give me other solutions to solve the problem.
Thank you.

Date of experience: August 15, 2018
India
1 review
0 helpful votes
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Very supportive
August 16, 2018

Had a great support by Kayla B. I was having trouble on my freelancer account about getting milestone payment but after getting their support my all concerns are now resolved.

Date of experience: August 15, 2018
India
1 review
0 helpful votes
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Refund status
August 16, 2018

I had a chat with Frieda. She gave appropriate response to my query. The answer provided by her was helpful.

Date of experience: August 15, 2018
Zimbabwe
1 review
0 helpful votes
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Contest winner error
August 16, 2018

Freida was very quick and helpful. They understood exactly what was required first time. I was impressed with the chat system. Thank you so much.

Date of experience: August 14, 2018
Sri Lanka
1 review
0 helpful votes
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Fast & Healpful
August 16, 2018

It was a good experience using live chat. Fast and friendly service. Solved my problem within matter of few minutes.
Thank you.

Date of experience: August 14, 2018
Pakistan
1 review
0 helpful votes
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Awesome
August 16, 2018

Extremely happy with the customer support and with the support agent Eric S. Solved problem within minutes.

Date of experience: August 14, 2018
Brazil
1 review
0 helpful votes
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A+++++ customer service! Wow!
August 16, 2018

I logged in to the chat looking to resolve a couple things with my account and they helped me with everything in just minutes. Thank you so much!

Date of experience: August 14, 2018