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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Great service.
August 15, 2018

I was confused as to how the replenishing of bids worked (I asssumed I would get 100 as soon as I upgrade). The support agent explained in detail how it works and also gave me a courtesy 100 available bids as a one time offer. I really appreciate the time they took to explain everything and allowing an exception.

Date of experience: August 14, 2018
Bangladesh
1 review
1 helpful vote
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Charlotte B. Helped me immensely and professionally in the most efficient way possible. He was very confident and answered all my questions. I think he should be promoted to a higher rank in his office. Love from Bangladesh.

Date of experience: August 14, 2018
France
1 review
0 helpful votes
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Very clear and friendly assistance
August 14, 2018

I contacted support to have more info about the payment process.
Also, I had a small issue with a bit I placed.
The problem was really well and quickly handled.

Date of experience: August 14, 2018
Israel
1 review
0 helpful votes
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Immediate Assistance
August 14, 2018

I needed some help with a freelancer, so I contacted support. Kayla B. Was there to address all my concerns super fast and in a nice manner. She helped me compose an email to that freelancer I was looking for. I appreciate her help.

Date of experience: August 14, 2018
Pakistan
1 review
0 helpful votes
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I really like the new look and service the way Kayla B. Serve to me, really good and satisfying. Will ping them for sure next time if I get any trouble again.

Date of experience: August 14, 2018
Belgium
1 review
0 helpful votes
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Josie G. - account locked
August 14, 2018

Josie did help me and did a great job. He drove me through the process and was straight to the point... I was unlock in 10 min.

Date of experience: August 14, 2018
India
1 review
0 helpful votes
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Awesome support.
August 14, 2018

Thanks for giving me a workaround solution.

The support member Kayla B. Was really helpful. I was expecting a refund but as per the policies of "Freelancer.com", she gave me a very nice workaround solution.
It is highly appreciated.

Date of experience: August 13, 2018
Australia
1 review
0 helpful votes
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It was good
August 13, 2018

It was good chat and we came to a compromise. Had great assistance from Josie who helped me out.

Now can we please get rid of this system of minimum 100 characters, makes people not want to leave a rating behind -.-

Date of experience: August 13, 2018
VE
1 review
0 helpful votes
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Excellent help
August 13, 2018

Very grateful to Josie G. For her excellent care and excellent help. I hope to receive from Josie G. Good news of this inconvenience that I had! Greetings from Venezuela :)

Date of experience: August 13, 2018
Peru
1 review
0 helpful votes
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"gracias FRIEDA S"
August 13, 2018

Muy eficaz con sus respuestas, y muy paciente, me ayudo mucho en lo que necesitaba
Le estoy muy agradecido...

Date of experience: August 13, 2018
India
1 review
0 helpful votes
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Chat session with Frieda S.
August 13, 2018

The live chat session with agent Frieda S. Was really helpful. The issue which I was facing is resolved and all of my queries were answered really well.

Thanks

Date of experience: August 13, 2018
VE
1 review
0 helpful votes
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Help in Chat Live
August 13, 2018

Excelent Answer for part of Frieda S. Response and quick help from Frida S. Everything resolved in a moment and without inconvenience.

Date of experience: August 13, 2018
Spain
1 review
0 helpful votes
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You made it so easy
August 13, 2018

Thank you for the help today. Still getting to know Freelancer and your tech was very helpful, fast and friendly.

Date of experience: August 13, 2018
GB
1 review
0 helpful votes
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Customer services for Refund process
August 13, 2018

The best experience is given by Kayla B. My refund request was processed there and then in seconds, very helpful behavior

Date of experience: August 13, 2018
Viet Nam
1 review
0 helpful votes
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Project Cancellation Help
August 13, 2018

Great, quick and efficient response time from Kayla B. At Freelancer. She helped guide me in the right direction for cancelling a project.

Date of experience: August 13, 2018
GB
1 review
0 helpful votes
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Dealing with a complaint.
August 13, 2018

After my first experience with Freelancer.com I was overwhelmed to realise I did not get what I paid for. I did not know what to do. I contacted Freelancer support and they helped me so much. Wanda and Frieda were really helpful.

Date of experience: August 13, 2018
GB
1 review
0 helpful votes
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Deposit Refund
August 13, 2018

I have just spoken to Erwin C. About refunding my deposit. They were extremely helpful and very efficient. My issue was quickly sorted out with minimal fuss. Thanks Erwin!

Date of experience: August 13, 2018
India
1 review
0 helpful votes
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Good support
August 13, 2018

Frieda was very helpful and he answered all my question and he solved it.
Thank you for good support :)

Date of experience: August 13, 2018
India
1 review
0 helpful votes
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Great support Kayla
August 13, 2018

Kayla is understanding, knowledgeable. She immediately addressed all my concerns and got me a solution.

You rock Kayla B!

Date of experience: August 13, 2018
AE
1 review
1 helpful vote
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Im new to this site, trying to understand how does it works, Erwin from online customer service came up already twice and always answered to my confusions and made me understand on my queries.

Date of experience: August 12, 2018