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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Eric S.
August 13, 2018

Eric is patient. Understanding and had given me fast resolution. He deserves my praise and a raise too. Thanks a lot!

Date of experience: August 12, 2018
Egypt
2 reviews
0 helpful votes
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SUPER professional
August 13, 2018

Lovely environment and supportive team especially Danette O., keep up guys.

Date of experience: August 12, 2018
Egypt
1 review
0 helpful votes
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Erwin C.
August 13, 2018

Thank you for letting me know.

" Note that it is staed in section 3. Eligibility of our Terms and Conditions that "Login credentials should not be shared by users with others.".

Date of experience: August 12, 2018
Washington
1 review
0 helpful votes
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Nice support
August 13, 2018

It was nice to get help from Barry.
I am happy with customer service of Freelancer.com.
Barry clarify my all issues.
I want to get resolved my payment issue also from client.

Date of experience: August 12, 2018
India
1 review
0 helpful votes
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Katie was very helpful
August 13, 2018

Conversation was very helpful. I didn't get the money for my finished work as the employer' account was closed. However I was given plus membership as compensation which helps me lot. Thanks again!

Date of experience: August 12, 2018
Turkiye
1 review
0 helpful votes
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Thank you Katie :)
August 12, 2018

It was very good you to care about your freelancers. Somebody tried to trick me but I didn't know about freelancer.com I was new and Katie helped me to get over this problem.

Date of experience: August 11, 2018
India
1 review
0 helpful votes
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Freelancer support by Gonzalo V
August 12, 2018

I really appreciate the support provided by Gonzalo V from Freelancer support team. He addressed all my concerns and took actions immediately to help me with my concerns. Thanks again for the support.

Date of experience: August 10, 2018
Florida
1 review
0 helpful votes
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Understanding freelancer
August 12, 2018

The guy was patient as can be expected he answered my questions to best of his abilities the site it self is a bit confusing but i got my issues resolved

Date of experience: August 10, 2018
Colombia
1 review
0 helpful votes
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It has helped me find some clients although currently I'm mostly working directly for others. Nevertheless, beware of fake clients who want to rip you off. Don't send any advances unless you have received some funding in advance.

Date of experience: August 10, 2018
Argentina
1 review
0 helpful votes
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Luego de ser atendida muy mal por otra persona cuyo nombre no recuerdo pero califiqué negativamente en ese momento, me reconecté al chat y apareció Gonzalo V con toda su amabilidad y disposición para atender mis consultas, dudas y temores. Fue ampliamente resolutivo, dinámico y eficaz. Muy paciente y atento. Lamento que se me cerró la ventana de chat para calificarlo positivamente en ese momento. Gracias Gonzalo V. Este tipo de atención es la que necesita Freelancer. De no ser por él hasta hubiera dado de baja mi cuenta con la atención anterior, pues me hizo dudar de Freelancer. Gracias

Date of experience: August 10, 2018
Singapore
1 review
0 helpful votes
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Katie R - Quickly responded to issue
August 11, 2018

I had made a deposit by mistake. Katie quickly identified the issue and started processing the request of refunding the deposit.

Date of experience: August 10, 2018
VE
1 review
0 helpful votes
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Kind Attention
August 11, 2018

I was attended by Katie R. A pretty kind person who explained me what I needed to know, even when I should read the faq before asking for a live chat. I asked all my doubts and they were answered one by one in the best way possible. Greetings from Freelancer, Quintin S.

Date of experience: August 10, 2018
Ukraine
1 review
0 helpful votes
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Thank you for quick feedback! Frieda must have bigger salary!) Thank you again, my question was closed with fast feedback! Thank you.

Date of experience: August 10, 2018
Italy
1 review
0 helpful votes
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Excellent Support
August 11, 2018

I had an issue with the fee of a project cancelled, she solved my issue in a few minutes. I received back the fee as courtecy.

Date of experience: August 10, 2018
Bangladesh
1 review
0 helpful votes
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Revarsal ballance Is Back my fund
August 11, 2018

I'm really glad to work at Freelancer.com,
I got a lot of support in my support for my problem. Your support service is really good. If you need help again Thank you.

Date of experience: August 10, 2018
Zambia
1 review
0 helpful votes
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Customer Service with Frieda. S
August 11, 2018

Frieda. S responded quickly and politely. She also sorted out the issue before I realized she did. Great service!

Thanks again Frieda!

Date of experience: August 10, 2018
New Jersey
1 review
0 helpful votes
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I had a difficult fraud customer issue and Kayla was helpful. The advices and the offer I get instead of my wasted time for a customer was good. I'd like to get Kayla's help again when needed.

Date of experience: August 10, 2018
GB
1 review
0 helpful votes
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Great Help received from Katie
August 11, 2018

Really helpful advice from Katie. She pointed me in the right direction and explained the freelancer.com policy to me.

Date of experience: August 10, 2018
Singapore
1 review
0 helpful votes
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Goodbye Freelancer
August 11, 2018

First time using Freelancer and i got scammed $50, and i have a sum of money inside my account with i wish to withdraw and i have no idea how. The platform isnt user friendly at all, its confuses the user and thats how i end up depositing more money then what i require.

Anyway I requested for a chat with an customer service officer, and Kayla B. Was assigned to me. Not only did she manage to get me my refund, she seems genuinely concerned about the scam of $50. She said an investigation will be conducted. Hopefully the freelancer scammed will get what he deserves.

Thank you Kayla B for your help once again. I would have left this platform an angry man if not for Kayla. Well done!

Date of experience: August 9, 2018
India
1 review
0 helpful votes
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Regarding Auto renewal of membership
August 11, 2018

It was nice to chat and clear the issue. The issue was regarding auto renewal of my membership to convert into manual renewal. Thanks for the help.

Date of experience: August 9, 2018