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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Good experience
August 10, 2018

Kayla B.
IS very helpful and Kind person.
I have never get such good response from any executive.

I will love to chat with him in future

Date of experience: August 9, 2018
Argentina
1 review
0 helpful votes
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Great help!
August 10, 2018

Jeremiah R. Answered within an hour with just the right answer and gave me the right option to solve how to disconnect grom the automatic translation mode I've signed in for.

Date of experience: August 9, 2018
Morocco
1 review
0 helpful votes
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Is perfect
August 10, 2018

Josie G you are really perfect you helped me a lot and I would never forget that thank you very much

Date of experience: August 9, 2018
Egypt
1 review
1 helpful vote
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A great agent
August 10, 2018

Katie is a great person. She helped me in my issue and was fantastic. I really appreciate her time and effort in solving my issue.

Date of experience: August 9, 2018
Qatar
1 review
0 helpful votes
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BEST EXPERIENCE
August 10, 2018

Recently i had some doubts but Frieda helped me get over all these in the best way possible. She is friendly, well spoken and calm person.

Date of experience: August 9, 2018
Nigeria
1 review
0 helpful votes
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Unqualified Support
August 10, 2018

I had a problem with Identity verification. At first, I thought it was unsolvable. But thanks to your flexibility it was resolved like you snapped your finger. Katie R. Stood by me and made it possible.

Thanks Katie R.

Date of experience: August 9, 2018
Turkiye
1 review
0 helpful votes
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Thank You Katie
August 10, 2018

It was very helpful

Nice language

I am satisfied

Kind

Polite

Well-performingit was very helpful

Nice language

I am satisfied

Kind

Polite

Well-performing

Date of experience: August 9, 2018
California
1 review
0 helpful votes
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Awesome
August 9, 2018

The live chat with customer care is superb. They replied immediately and once i pitched my problem, it was solved within no time

Date of experience: August 8, 2018
Brazil
1 review
0 helpful votes
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Fast and easily solved my problems
August 9, 2018

Fast and easily solved my problems about identify verification and some anothers questions. Thank you.

Date of experience: August 8, 2018
Turkiye
1 review
0 helpful votes
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Excellent support by Kayla. B
August 9, 2018

Kayla is really experienced about her work.
She solved my problem very quickly. She has patient and very respectful.

Date of experience: August 8, 2018
Singapore
1 review
0 helpful votes
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Feedback Edit
August 8, 2018

Frieda has done a great job to fulfill my request in a speedy time to help edit a feedback that has been posted on page.

Date of experience: August 8, 2018
Egypt
1 review
0 helpful votes
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Katie R
August 8, 2018

Very polite and helpful person, though the problem didn't get solved till this moment she was keen on it

Date of experience: August 8, 2018
Indonesia
1 review
0 helpful votes
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Good service
August 8, 2018

Kayla B. Was helpfull with my concerns in a fast way, she understood my needs in order to get in touch with a customer. Thank you very much for the good support.

Date of experience: August 8, 2018
Ukraine
1 review
0 helpful votes
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Change phone number support
August 8, 2018

Frieda was very pleasant to communicate with and very helpful for solving my issue. The issue was resolved immediately

Date of experience: August 8, 2018
Italy
1 review
0 helpful votes
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Polite assistant
August 8, 2018

Kayla B. Is a very good and polite assistant. She helped me to quickly solve the issue i had. Hopefully you can get her has your online supporter.

Date of experience: August 8, 2018
Egypt
1 review
0 helpful votes
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Feedback
August 8, 2018

Frieda, thank you very much, you are very helpful.

Date of experience: August 8, 2018
Bangladesh
1 review
0 helpful votes
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Amazing help service
August 8, 2018

Thank you so much. He find my problem one by one and provide me the better service. He took every information and solve it.

Date of experience: August 8, 2018
Australia
1 review
0 helpful votes
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Prompt response
August 8, 2018

Ryder was able to assist with my enquiry quickly. The reason why is not a 5 is because from my message/enquiry, it was clear that I wanted the refund back into my bank account not as "balance money", so I think it was unnecesary to explain myself again.

Date of experience: August 7, 2018
China
1 review
1 helpful vote
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Good support.
August 8, 2018

Good support ready to assist fast. When I asked my issue they explain me how to update bid,, Good support ready to assist fast. When I asked my issue they explain me how to update bid,,

Date of experience: August 7, 2018
Australia
1 review
1 helpful vote
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SPSS Project
August 8, 2018

Highly professional job was done! She was timely and easy to comminicate with and she understood my requirements well. I have no hesitation in recommending her to anyone who wants a very good job done. Well done!

Date of experience: August 7, 2018