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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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I got supported!
August 8, 2018

Ryder S. One of the agents in freelancer.com customer care team helped me alot with my issue, and i'm grateful for his efforts.

Date of experience: August 7, 2018
VE
1 review
0 helpful votes
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Really kind, and really helpfull. I had a doubt and they solved it in no time! I couldnt contact my employer after he contact me first. I was worried, so I headed to the support center where Charlotte B, explained to me that I was unable to do so, not because the chatbox was failling, but because the project was deleted.

Date of experience: August 7, 2018
Romania
1 review
0 helpful votes
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Thank you Frieda S
August 8, 2018

It was a great experience overall, helpful and solved my problem. Fieda S. Was great and I really appreciate her help. Thank you!

Date of experience: August 7, 2018
Israel
1 review
0 helpful votes
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Very Helpful
August 8, 2018

Josie was very cooperative and patient. Hope to get my issue resolved quick. Thanks for your time Josie

Date of experience: August 7, 2018
Delaware
1 review
1 helpful vote
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Freelancer Support Review
August 8, 2018

Review for Kayla. B.
Answered my questions well and helped me get my refund in time. She also informed me that I will receive an emailonce the money is credited to my paypal account.

Date of experience: August 7, 2018
India
1 review
0 helpful votes
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Best
August 8, 2018

It's nice to get assist with Frieda, As she help me a lots as per my need and solve all query in short time. Nice excellent

Date of experience: August 7, 2018
Philippines
1 review
0 helpful votes
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Excellent Support on Freelancer
August 8, 2018

Josie G helped me to solve my issues promptly. Really appreciate the attitude. Happy with the support. Thank you.

Date of experience: August 7, 2018
Spain
1 review
0 helpful votes
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Really really helpful
August 8, 2018

I had an issue with my employer. Kayla B. Has helped me a lot and now I am on the way to receive my money.

Date of experience: August 7, 2018
Australia
1 review
0 helpful votes
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Feed back on Josie G
August 8, 2018

Very helpful in what was an interrupted chat from my end. She was patient and helped me solve the problem

Date of experience: August 7, 2018
Ecuador
1 review
0 helpful votes
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Support received
August 8, 2018

Very good support. Most of the time they are able to solve my issues satisfactorily.
There is always some available.

Date of experience: August 7, 2018
India
1 review
0 helpful votes
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Brian A.
August 8, 2018

Helped me to cancel a project. Very helpful. Now all the concerns have been solved. Brian A was very helpful.

Date of experience: August 6, 2018
Nigeria
1 review
0 helpful votes
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Made my morning exciting
August 8, 2018

I was hit with a negative charge because I failed to downgrade before the end of the month. I spoke with Betty T and after much deliberation, I got a refund. It was a sweet way to start my morning. Thumbs up for having the welfare of your writers in mind.

Date of experience: August 6, 2018
Australia
2 reviews
0 helpful votes
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Assistance with giving feedback
August 8, 2018

Excellent assistance and easy to follow, issue resolved quickly, able to move to next stage, thats all

Date of experience: August 6, 2018
Philippines
1 review
0 helpful votes
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Very helpful
August 8, 2018

There was an employer who reverse his payment after providing my services to him. Good thing Freelancer resolved the matter immediately. Thank you.

Date of experience: August 6, 2018
GB
1 review
0 helpful votes
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Great Customer Service
August 7, 2018

Josie G. Was fantastic, prompt and very professional as well as friendly.
My question has been answered in a matter of seconds.

Thank you.

Date of experience: August 6, 2018
India
1 review
0 helpful votes
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My account is closed
August 7, 2018

My account is closed please Help me to reopen i have never Done any Thing Against Term and Condition please reopen my account

Date of experience: August 6, 2018
LA
1 review
0 helpful votes
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Refunding problem was solved!
August 7, 2018

He was very kindly to find my money back. I worked very hard for 2 weeks on freelancer and earned $144. But once by my mistake I have lost $119.
He found my money back. I'm very satisfy for that helpful support by Stephanie M.
I wanna rate the sir by 5 stars.

Date of experience: August 6, 2018
India
1 review
0 helpful votes
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Awesome
August 7, 2018

Great place to find a skilled employee. In fact a lot of them are ready to work on negotiation... it will, probably reduce the cost, hiring issues, but at the end, we could see the result.

Date of experience: August 6, 2018
New Jersey
1 review
0 helpful votes
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Simple, to the point
August 7, 2018

Good experience good experience good experience good experience good experience good experiencegood experience good experience

Date of experience: August 5, 2018
Pakistan
1 review
0 helpful votes
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Nice support by Erwin
August 7, 2018

I received an excellent assistance by Erwin for a multiple problems I had. He gave me a full service and she quickly answered my questions.

Date of experience: August 5, 2018