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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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Erwin C. Assisted me when my 2 step verification was not sending out codes. He worked fast and efficiently to fix the problem. I am glad he was the one to assist me in the chat.

Date of experience: August 5, 2018
Australia
1 review
0 helpful votes
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Stephanie M - Very helpful
August 7, 2018

Stephanie M was lovely to deal with. I wish all my cases could be handled by Stephanie M. Made me feel more at ease with such a horrible situation.

Date of experience: August 4, 2018
Texas
1 review
0 helpful votes
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Dispute and account review
August 6, 2018

Katie R helped me to solve my account issue after throwing security questions.
She is really very helpful and excellent customer service

Date of experience: August 4, 2018
Malaysia
1 review
0 helpful votes
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Katie R
August 8, 2018

Encountered problem between an employer and I (freelancer) regarding communication between both parties. I've been asked to deposit a security fund to them before starting the task, and also received few messages from other employers to communicate via e-mail. And Katie responded in a quick manner and provided me information as how the procedure was supposed to take place.

Date of experience: August 4, 2018
NL
1 review
0 helpful votes
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Quick and smooth support
August 5, 2018

Fixed the recruiter option after paying multiple times already and updated title which was not editable for me, all done within minutes.

Date of experience: August 3, 2018
India
1 review
0 helpful votes
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Excellent support
August 5, 2018

I received an excellent assistance from Gonzalo. He was quick and helped me solve the issue quickly.

Date of experience: August 3, 2018
Pakistan
1 review
0 helpful votes
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Josie G.
August 5, 2018

It was very helpful to chat with Josie G. I appreciate his/her patience throughout the chat session. Josie G. Assist me properly with patience and more guidance. Thanks Josie G.

Date of experience: August 3, 2018
Pakistan
1 review
0 helpful votes
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Freelancer
August 5, 2018

Freelancer is excellent online platform... They resolve in a few minutes... They Are excellent site for earning...

Date of experience: August 3, 2018
GB
1 review
0 helpful votes
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Contest Cancellation
August 5, 2018

Kayla B. Was very helpful and polite. This is the kind of support I need in general and I hope we'll solve my problem as soon as possible.

Date of experience: August 3, 2018
Nigeria
1 review
0 helpful votes
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Membership
August 5, 2018

The agent was so helpful and i got what i wanted within few minutes. I will continue to be a freelancer and hoping to get job from my clients

Date of experience: August 3, 2018
Philippines
1 review
0 helpful votes
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Kayla B.
August 5, 2018

She answered everything what i needed and questions regarding to withdrawal and also i accidentally hired someone and asked her if i totally cancelled the hire

Date of experience: August 3, 2018
California
1 review
0 helpful votes
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An Awsome Exprience
August 5, 2018

This is an awesome platform, and customer service is good. Thanks, Katie and Frieda. Actually Freelancer required me to verify my account again and again, and i also updated my informations again and again. Maybe something went wrong, Anyway, my account had been verified sucessfully at the end. Thanks.

Date of experience: August 3, 2018
Azerbaijan
1 review
1 helpful vote
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Very kind and understanging
August 5, 2018

Was very thoughful about my problem and tried to help me for solving it. So kind and nice.
Very satishfied

Date of experience: August 3, 2018
Pakistan
1 review
0 helpful votes
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Kayla B professionalism
August 5, 2018

I am very impressed with the Kayla B professionalism. Kayla B was very kind and helpful.
Thank you Freelancer for providing this kind of agents!

Date of experience: August 3, 2018
Australia
1 review
0 helpful votes
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Great customer support!
August 5, 2018

Frieda was very helpful in providing me with the information I needed and going beyond by actually helping me extend my contest (free of charge) as I wasn't fully aware of the rules when I created it. Great customer support!

Date of experience: August 2, 2018
Australia
1 review
0 helpful votes
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Perfect
August 5, 2018

Kayla B, support very well and i happy with her advice. I wondering always someone like her be as support desk

Date of experience: August 2, 2018
India
1 review
0 helpful votes
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This is for Eric S
August 5, 2018

Eric S is your asset...

Thank you Eric, you have answered all my question. I don't know why I was not able to chat, I had soo many questions and Eric patiently answered all of them. Thank you again :)

Date of experience: August 2, 2018
Bahrain
1 review
0 helpful votes
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Help contacting a freelance
August 5, 2018

It was good, he did the right thing by blocking the amount I paid a freelancer after he has been not giving any work for more then a month and dragging the project and not taking t responsibility or doing professional work after I pad him for the second time

So he contacted the freelancer and blocked the amount I already pad

Date of experience: August 2, 2018
Pakistan
1 review
0 helpful votes
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Very well satisfied
August 5, 2018

Guides me very well and also solved my problem very well and refund my dues into my account i am very satisfied by him

Date of experience: August 2, 2018
Pennsylvania
1 review
0 helpful votes
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Chat with Josie G
August 2, 2018

I completed my first project over 2 weeks ago, and my client has not yet marked the project completed. Josie was very helpful, and gave me step by step instructions I can send to him. I'm hopeful that this will resolve the issue and get me my first positive review.

Date of experience: August 2, 2018