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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
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Excellent assistance
August 2, 2018

I received an excellent assistance by Charlotte B. For a problem I had. Charlotte gave me a full service and she quickly answered my questions.

Date of experience: August 2, 2018
Bulgaria
1 review
0 helpful votes
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Awesome CS
August 2, 2018

Kayla was very helpfull in my questions and issues, helped me with everything i asked and provided me with enough information.The issues i had are now solved, thank you very much!

Date of experience: August 2, 2018
India
1 review
0 helpful votes
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Good
August 2, 2018

My project got deleted by mistake, thanks for restoring it. As i wanted to make balance payment. You support is appreciated

Date of experience: August 2, 2018
Bangladesh
1 review
1 helpful vote
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Withdrawal
August 2, 2018

Thank you so much. My problem has been solved and i am very satisfied with this agent...

Date of experience: August 2, 2018
India
1 review
0 helpful votes
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Helpful
August 2, 2018

Josie G- was patient and addressed all my queries. Took the time to listen and explain one by one clearly

Date of experience: August 2, 2018
India
1 review
0 helpful votes
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Very help full
August 2, 2018

I'd appreciate support team for solving my doubts and help me. Thanks
For your help

Thanks Josie G. For Your quick help.

Date of experience: August 2, 2018
RU
1 review
1 helpful vote
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Thanks to Kayla B.
August 2, 2018

I've been contacting a support manager Kayla B. She managed to address all of my concerns about payments in a very detailed and patient way. Good to go!

Date of experience: August 2, 2018
Texas
1 review
0 helpful votes
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I initiate a dispute with a Freelancer. I accidentally hit the wrong button and $1,000 wrongfully transfer to this freelancer. Ms. Kayla is quickly taken the necessary action and notified this Freelancer. Demanding to full refunds from this Freelancer. Apparently, this freelancer is a SCAM artist. He probably refused to do the proper refunds. Ms. Kayla immediately freeze the Freelancer's account to project the Employer. I am a small business Owner, and can't afford to loss $1,000 to a scammer. Very good job. Kayla.

Date of experience: August 2, 2018
Kenya
1 review
0 helpful votes
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Frieda S's assistance
August 2, 2018

Frieda was kind and patient enough to assist me. She addressed my main concern and opted to help on anything else that I had issues with. I was slow on response as I was trying to actualize some of the things she was advising on but she was polite and patient enough.

Date of experience: August 2, 2018
Indonesia
1 review
1 helpful vote
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Customer service
August 2, 2018

I have a withdrawal issues with my first express withdrawal method recently I have been using other withdrawal method.
I just got some help from freelancer.com agent named Frieda, that my express withdrawal method will reflect in my local bank account within 1-3 days.
Thanks for the information Frieda

Date of experience: August 2, 2018
Turkiye
1 review
1 helpful vote
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Diamond!
August 2, 2018

Diamond support. Thanks Frieda. She gave options how to sort my issue. She give additional information regarding my issue

Date of experience: August 1, 2018
Juan M.
Colombia
1 review
1 helpful vote
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Great Customer Support Service
August 2, 2018

Outstanding experience! I really appreciate the high professionalism and courtesy shown for Cyrill during my request for help.

Date of experience: August 1, 2018
Colombia
1 review
0 helpful votes
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She was patient and had all the answers to my questions. I think I can now verify my paying method and start working with Freelancer.com

Date of experience: August 1, 2018
Viet Nam
1 review
0 helpful votes
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She is very kind, she is helpful and i feel more comfortable, i hope i can make friend with her. Thank you Kimberly.

Date of experience: August 1, 2018
India
1 review
0 helpful votes
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Thank you very much
August 2, 2018

Josie G is very supportive person he resolve my issue with in a minute
Thank you for this wonderful support

Date of experience: August 1, 2018
New Zealand
1 review
0 helpful votes
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Fantastic
August 2, 2018

Freida was very helpful and went above and beyond what I was expecting. I am very appreciative of the service I received

Date of experience: August 1, 2018
Kuwait
1 review
0 helpful votes
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Feedback on refund
August 2, 2018

Explained all the details, processes, and how long will it take. Covered and addressed all my concerns

Date of experience: August 1, 2018
Romania
1 review
0 helpful votes
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Chat Review
August 2, 2018

Kayla B. Was a super person and she understood which is my issue, and she helped me to resolve it. Thanks a lot!

Date of experience: August 1, 2018
Malaysia
1 review
4 helpful votes
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The amount of fake projects is staggering. Based on my estimation it's more than 30%... I bid on 100+ projects per day so I know what I'm talking about. Freelancer.com is quickly turning into a joke. Projects that are obvious duplicates posted from different fake accounts. The management does very little to combat this issue, heck maybe they like it, they like to boast about how they have close to 15 million projects posted. Right now, a third of the projects posted on that platform are 100% fake. Been working at Freelancer.com for years, now I'm considering other options. RIP Freelancer.

Date of experience: August 1, 2018
Colombia
1 review
0 helpful votes
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Kayla B the person who I talk to on the live chat was really helpful to clarify my doubts. Excellent attention and service

Date of experience: August 1, 2018