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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Cherlotte B really assisted me with an issue that I had, regarding an employer who communicated with me on email, and requested me to pay some money.
Was depositing funds for a project, and inadvertently funded twice. Kayla B with Freelancer rectified the situation quickly. Great attitude and excellent customer service!
Great service! First time for me here at the website and great service- Josie G
I asked for a refund of my mistake and you did it very quick
Great service, i happy your service, freelancer customer support is best respond few minute, handled my questions fast and profesiional
Thanks
She was amazing. I wish all customer service reps are like her. She's willing to give me a refund for a mistake I did (at least I think I did) with the payment currency. Super understanding. Frieda, ask your boss for a raise. You're awesome
Thanks for your support. It helped me a lot. Now its annoying to describe this within 100 words lol. You guys done a great job and in future hope this support will be available with you. God bless!
Had mistakenly mentioned incomplete project status it was nicely solved. I really appreciate the way of dealing
I must say that your staff are friendly and extremely helpful. From inception I have found the process to be of a high standard. I do believe that using the login and our own panel this could definitely be more user friendly. Regards Don deeb
Stephanie has helped me fix the issue which has been bugging me for past 20 days. Thank you so much stephaine. I am not sure why other guys from you support didn't resolve the issue as fast as Stephaine did
She (Stephanie M) was forthcoming and really nice and handled my questions fast and profesiional.
Thank you.
I had cat with Kimberly R. Representative of freelancer on a problem faced by me. The rep very kindly and in effective way guided me. I am really satisfied with representative Kimberly R.
Hello, You are very kind and patient too.
I am really satisfied with your service.
Thank you for your support!
In general it is good experience, but sometimes I end up with someone who subcontract the job to other freelancer which is consider as cheating on me.
This web is for freelancer not trader who is taking advantage from other freelancer.
Helped me, and given additional info for safe bidding... Thanks a lot Charlotte :). ...
Agent Stephanie M is an asset to this customer service team, they helped my thoroughly and swiftly with my problems and even took the time to explain to me how the site works for future use.
All my queries had been addressed and nothing overlooked.
A Great customer service journey and will recommend this site to others purely on Stephanie M's service!
The support man was clear and explaining to me, important points I had not understood before.
Too bad you do not have a translation to Hebrew
I think you (the site) would get more work from Israel if you will have an Hebrew like ather translation In other languages
An optimization proposal worth considering!
It was really good to deal with Kayla B.
I was really lost and I found Kayla B. To lead me and help me with all my issues
Very helpful and well experienced.
Thanks a lot.
Professional and excellent show of courtesy. Friendly and would want to work with them again. Kayla was the name of the agent that handled my case and it was simply impressive!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

