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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Colombia
1 review
0 helpful votes
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Kayla B the person who I talk to on the live chat was really helpful to clarify my doubts. Excellent attention and service

Date of experience: August 1, 2018
Kenya
1 review
0 helpful votes
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Assistance from Support desk
August 2, 2018

Cherlotte B really assisted me with an issue that I had, regarding an employer who communicated with me on email, and requested me to pay some money.

Date of experience: August 1, 2018
Georgia
1 review
1 helpful vote
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Excellent service...
August 2, 2018

Was depositing funds for a project, and inadvertently funded twice. Kayla B with Freelancer rectified the situation quickly. Great attitude and excellent customer service!

Date of experience: August 1, 2018
Israel
1 review
1 helpful vote
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Great service
August 2, 2018

Great service! First time for me here at the website and great service- Josie G
I asked for a refund of my mistake and you did it very quick

Date of experience: August 1, 2018
Bangladesh
1 review
0 helpful votes
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Great service
August 2, 2018

Great service, i happy your service, freelancer customer support is best respond few minute, handled my questions fast and profesiional
Thanks

Date of experience: August 1, 2018
Philippines
1 review
0 helpful votes
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Frieda's Assistance
August 2, 2018

She was amazing. I wish all customer service reps are like her. She's willing to give me a refund for a mistake I did (at least I think I did) with the payment currency. Super understanding. Frieda, ask your boss for a raise. You're awesome

Date of experience: August 1, 2018
India
1 review
0 helpful votes
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Great Experience!
August 2, 2018

Thanks for your support. It helped me a lot. Now its annoying to describe this within 100 words lol. You guys done a great job and in future hope this support will be available with you. God bless!

Date of experience: July 31, 2018
California
1 review
0 helpful votes
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Misunderstanding project review
August 2, 2018

Had mistakenly mentioned incomplete project status it was nicely solved. I really appreciate the way of dealing

Date of experience: July 31, 2018
South Africa
1 review
1 helpful vote
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EcoPencil Logo
August 1, 2018

I must say that your staff are friendly and extremely helpful. From inception I have found the process to be of a high standard. I do believe that using the login and our own panel this could definitely be more user friendly. Regards Don deeb

Date of experience: July 31, 2018
India
1 review
0 helpful votes
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Issue solved
July 31, 2018

Stephanie has helped me fix the issue which has been bugging me for past 20 days. Thank you so much stephaine. I am not sure why other guys from you support didn't resolve the issue as fast as Stephaine did

Date of experience: July 31, 2018
Germany
1 review
0 helpful votes
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Stephanie M - Great support
July 31, 2018

She (Stephanie M) was forthcoming and really nice and handled my questions fast and profesiional.

Thank you.

Date of experience: July 31, 2018
Pakistan
1 review
0 helpful votes
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Getting online help
July 31, 2018

I had cat with Kimberly R. Representative of freelancer on a problem faced by me. The rep very kindly and in effective way guided me. I am really satisfied with representative Kimberly R.

Date of experience: July 31, 2018
LA
1 review
0 helpful votes
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Hello, You are very kind and patient too.
I am really satisfied with your service.
Thank you for your support!

Date of experience: July 31, 2018
Saudi Arabia
1 review
1 helpful vote
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Good web, but need more filter
August 2, 2018

In general it is good experience, but sometimes I end up with someone who subcontract the job to other freelancer which is consider as cheating on me.
This web is for freelancer not trader who is taking advantage from other freelancer.

Date of experience: July 31, 2018
India
1 review
0 helpful votes
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Charlotte B.
July 31, 2018

Helped me, and given additional info for safe bidding... Thanks a lot Charlotte :). ...

Date of experience: July 31, 2018
GB
1 review
1 helpful vote
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Outstanding Customer Service
July 31, 2018

Agent Stephanie M is an asset to this customer service team, they helped my thoroughly and swiftly with my problems and even took the time to explain to me how the site works for future use.

All my queries had been addressed and nothing overlooked.

A Great customer service journey and will recommend this site to others purely on Stephanie M's service!

Date of experience: July 31, 2018
Israel
1 review
0 helpful votes
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Very good!
July 31, 2018

The support man was clear and explaining to me, important points I had not understood before.

Too bad you do not have a translation to Hebrew
I think you (the site) would get more work from Israel if you will have an Hebrew like ather translation In other languages
An optimization proposal worth considering!

Date of experience: July 31, 2018
Egypt
1 review
1 helpful vote
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Really helpful
July 31, 2018

It was really good to deal with Kayla B.

I was really lost and I found Kayla B. To lead me and help me with all my issues

Very helpful and well experienced.

Thanks a lot.

Date of experience: July 31, 2018
Bulgaria
1 review
0 helpful votes
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Kayla B.
July 31, 2018

Great help and support,... Kayla was very helpful giving me all the answers of the questions that I was looking for...

Date of experience: July 31, 2018
Kenya
1 review
0 helpful votes
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Customer care service.
July 31, 2018

Professional and excellent show of courtesy. Friendly and would want to work with them again. Kayla was the name of the agent that handled my case and it was simply impressive!

Date of experience: July 31, 2018