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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Personal Experience
July 31, 2018

I would like to say that Freelancer is a rising star in the world and Freelancer.com Support Team are the best one in assisting in all kinds of matters. Whenever I ran into Problems Support Team assist me in a humble way and give me the solution of the problem. In-fact you guys are life saver for me.

Date of experience: July 30, 2018
Colombia
1 review
1 helpful vote
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Genius
July 31, 2018

Awesome.
Eric was sympathetic and offered me his help.
I did not have to wait long.
I'm grateful for the help

Date of experience: July 30, 2018
India
1 review
1 helpful vote
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She was very cooperative and handled my queries patiently and solved my problems. Very good job done by Kayla B.

Date of experience: July 30, 2018
South Africa
1 review
1 helpful vote
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Explended assist by Kayla B
July 31, 2018

Well i'm satisfied an took her time to get me answers
I would love her to assist me in future if i have a problem

Date of experience: July 30, 2018
Philippines
1 review
0 helpful votes
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Kayla B. Helped me with my simple problem. She was considerate, and all information she gave was direct and clear. Thank you for your time, Kayla B.!

Date of experience: July 30, 2018
South Africa
1 review
1 helpful vote
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I was accepted for a project and the person harassed me and did not want any work done. Kimberly helped me to solve this and my fees were returned to me as I did not do/ could not do any work for this person.

I will continue to persue work on freelancer. Thank you

Date of experience: July 30, 2018
GB
1 review
0 helpful votes
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Kayla B
July 30, 2018

Very professional employee who was happy to help and replied very quickly to my requests. Nothing was too much trouble.

Date of experience: July 30, 2018
India
1 review
0 helpful votes
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Great!
July 30, 2018

Had a short conversation with Eric, but the information received was detailed! Appreciate the help! I will surely get back in case I need them in the future!

Date of experience: July 29, 2018
Egypt
1 review
0 helpful votes
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Our project money refund
July 30, 2018

I had conversation with Katie, and she reply me fast and told me she will send my question to contest team and they will reply me soon.

Date of experience: July 29, 2018
Pakistan
1 review
0 helpful votes
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I chatted with Erwin C.
Freelancer support was very efficient and fast. Erwin C got into action straight away and resolved the issue within minutes.

Date of experience: July 29, 2018
Thailand
1 review
1 helpful vote
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Katie- freelancer support
July 30, 2018

Katie is very patient to listen delicate situation, fast in responding and willing in to resolve freelancer issues

Date of experience: July 29, 2018
Pakistan
1 review
0 helpful votes
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Related About Payment issue
July 30, 2018

Katie R is a great communicator i hope she will take action immediately and solve my issue about this concern...

Thank you

Date of experience: July 29, 2018
India
1 review
1 helpful vote
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Thank you
July 30, 2018

Thank you, Katie was very Helpful, Seems there is some bugs in verifying the card, let me check back again.

Date of experience: July 28, 2018
GB
1 review
0 helpful votes
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Amazing
July 30, 2018

Charlotte B is the best very helpful and quick
Would recommend her to every customer.
Needed to close my account, she was able to do it in less than a minute this is beyond amazing.

Date of experience: July 28, 2018
India
1 review
0 helpful votes
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Awesome
July 30, 2018

Excellent service provided by the team.
I want to continue with the work with freelancer website.
Awsome...

Date of experience: July 28, 2018
Washington
1 review
0 helpful votes
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Happy Freelancing
July 30, 2018

I had a good response from "Erwin C" It was so much informative & also solved my problem. Wish all the best freelancer.com

Date of experience: July 28, 2018
India
1 review
0 helpful votes
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Awesome support
July 30, 2018

Katie R. Done a really awesome job. She really quick and responsive. Done a excellent job. Appreciate

Date of experience: July 28, 2018
India
1 review
1 helpful vote
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I am glad to be a part of freelancer.com. They have the best support system and any issue is resolved under 48 hours. The best part is if you request something or suggest to them, they immediately work on it, no matter if it is how small or big thing.
Best regards

Date of experience: July 28, 2018
GB
1 review
0 helpful votes
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Great cutomer service!
July 30, 2018

I chatted with Katie R on live chat, she was very helpful and fully resolved my query very quickly. Katie is an asset to Freelancer!

Date of experience: July 28, 2018
Malaysia
1 review
0 helpful votes
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Swift response
July 30, 2018

Freelancer answer my queries and help me to settle the problem on the spot. Now I have no worry to my Freelancer account. Thank you.

Date of experience: July 28, 2018