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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Explained clearly
July 30, 2018

I got all answers and help needed from them. He assisted me very well and explained every detail very clearly

Date of experience: July 28, 2018
BA
1 review
0 helpful votes
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I get help from Erwin C. Great experience. The support were fast and give me the answers I was looking for. Also, second time I got help from Kayla B. Same experience... great and helpful! Thanks again.

Date of experience: July 28, 2018
Thailand
1 review
0 helpful votes
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Very helpful and kind enough to understand and solve my problem. Quite a good response from "Erwin. C" He/she asked about minimum details and quick on answering the query. Great to assist with always.

Date of experience: July 27, 2018
Bangladesh
1 review
0 helpful votes
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Other help
July 29, 2018

Very helpfully i satisfied :) i think its my best experience with support i recommended 100 % very helpfully i satisfied :) i think its my best experience with support i recommended 100 %very helpfully i satisfied :) i think its my best experience with support i recommended 100 %

Date of experience: July 27, 2018
New York
1 review
0 helpful votes
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Great Help
July 29, 2018

Had an issue with a deposit, and in no time customer service solved it quite quickly in chat. I was very pleased.

Date of experience: July 27, 2018
Greece
1 review
0 helpful votes
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It was good experience but I waste 1 hr in order to be online, pls in order to be perfect fix it up the time waiting in the queue

Date of experience: July 27, 2018
Turkiye
1 review
0 helpful votes
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Satisfactory
July 29, 2018

She was great and helped in the shortest possible time. She communicated well as well. Great job.
I was very satisfied.

Date of experience: July 27, 2018
GB
1 review
0 helpful votes
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Kayla was very helpful
July 29, 2018

I had questions regarding project payments and Kayla helped to explain what was going on, as I was very confused at first! Many thanks Kayla! :)

Date of experience: July 27, 2018
Egypt
1 review
1 helpful vote
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The agent was helpful
July 29, 2018

Josie G has answered my inquires and provided me with the hints that I really need.
I faced 3 scammers who asked me to pay them money to their bank account in order to release their work materials.
Josie G was helpful relating to this.

Date of experience: July 27, 2018
GB
1 review
0 helpful votes
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Issue solved in a jiffy
July 29, 2018

Kayla B. Was my agent and understood my problem at once. The issue was resolved immediately. The process was very quick and swift.

Date of experience: July 27, 2018
Kenya
1 review
0 helpful votes
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Satisfactory
July 29, 2018

Josie G. Gives good service. I would recommend him to help in most of the services. He seems to have good experience and skills in problem solving.

Date of experience: July 27, 2018
TZ
1 review
0 helpful votes
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Great customer support!
July 29, 2018

I would like to thank Katie R. For handling my concerns swiftly. She communicated very efficiently and directly, letting me know where in the process she was with my concern and that it was being escalated for review and how I would be contacted for further questions or action. Very much appreciated.

Date of experience: July 27, 2018
California
1 review
0 helpful votes
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Great help
July 29, 2018

Josie G was very quick and very helpful. She sent along some links to further help at the end of our conversation which I really appreciated.

Date of experience: July 27, 2018
India
1 review
0 helpful votes
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I had good response from Gonzalo V. about my problems, Thank-You. Hope my problems will get solved soon...

Date of experience: July 26, 2018
India
1 review
0 helpful votes
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One word Awesome! :)
July 29, 2018

Hi, I had a problem, and I talked to Cyril C. And I am telling you this was my fastest and easy solution to the problem which I ever had!

Thanks for the help, Cyril!

Thanks,
Ritik Kumar

Date of experience: July 26, 2018
BO
1 review
0 helpful votes
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I hired a freelancer for a personal project. Everything was delivered on time and surpassed my expectations. By mistake I was charged twice for the last milestone, so I had excess credit on my account and contacted customer service. Kayla helped me with the issue and within minutes a reversal was processed succesfully and got my money back. Freelancer has become my top choice. Thanks a lot.

Date of experience: July 26, 2018
Pakistan
1 review
0 helpful votes
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Josie
July 28, 2018

It was good and I appreciate all the help provided and I really hope that our team grows together for better.

Date of experience: July 26, 2018
India
1 review
0 helpful votes
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Great Help...
July 28, 2018

Katie was very helpful and understand the problem and very quick to provide the solution. I am thankful to her for the solution provided.

Date of experience: July 26, 2018
Nepal
1 review
0 helpful votes
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Jaw Gasping Support
July 28, 2018

Josie G, She was excellent with Support.
No other staff's were so active and fast as Josie G.

Thanks,
Nimesh

Date of experience: July 26, 2018
Bangladesh
1 review
0 helpful votes
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I need was help
July 28, 2018

Katie R. Is a very very good service provide me and solutions. I am very happy with her service. A+++++

Date of experience: July 26, 2018