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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Josie G Was amazing
July 28, 2018

She answered my questions in a quick and informative manor and solved the issue really quickly :) I hope in the future i deal with Josie as i know the issue will be solved every time.

Date of experience: July 26, 2018
Pakistan
1 review
0 helpful votes
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Hi, I really like the way Josie did, From giving references of Freelancer forum to helping what i have to do, That's amazing.

Date of experience: July 26, 2018
Bangladesh
1 review
1 helpful vote
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Live chat experience
July 27, 2018

I had a good response from "Charlotte" about my problem and thanks to her. Hope my fund will arrive in just time.

Cheers!

Date of experience: July 26, 2018
Bangladesh
1 review
0 helpful votes
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Thank You Barry
July 27, 2018

Yesterday I made a withdrawal request. Usually it takes 24-72 hours to complete the withdrawal. But It was an emergency so i contact Freelancer Support to make the withdrawal process fast. "Barry" from Freelancer Support Helped me a lot and made the withdrawal process faster. Thanks a lot...

Date of experience: July 26, 2018
Jordan
1 review
0 helpful votes
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Fantastic Support
July 27, 2018

I am really happy to get a support from that agent. So fast & professional agent!. Thank you very much :)

Date of experience: July 26, 2018
India
1 review
0 helpful votes
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Great Help- Thank you Jayce.
July 25, 2018

Jayce was very swift to understand the issue and gave a great solution right away. Also was patient enough to read through my long texts and reply very accurately to solve the issue at hand with perfection and support.

Thank you again for the great support and a helping hand.

Date of experience: July 25, 2018
Uruguay
1 review
0 helpful votes
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Thank you Frieda!
July 25, 2018

Excellent service helping me with a money issue. Fast, experienced and reliable. Thanks again!
Pablo

Date of experience: July 25, 2018
Belgium
1 review
0 helpful votes
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Request help on a project
July 25, 2018

I has facing to a little issue where the employer chnge need in the middle of project(after i submit the ready to use code) as was requested in description.

I was not ok to agree with changes and i canceled the milestone request and Employer put project as incomplete.

But i payd fees for nothing.

My request was to refund me this fees as it was not my fault.
Kayla B from help desk did it as one time curtoisy.

Thanks alot. All was perfect

Date of experience: July 25, 2018
Egypt
1 review
1 helpful vote
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I have contact freelancer for solving some problem and Brian A contacted and he was very helpful and solved my problem

Date of experience: July 25, 2018
Switzerland
1 review
0 helpful votes
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Great job
July 25, 2018

Plaisent, fast and not complicated at all... If only everything was as easy... Thanks a lot from Switzerland!

Date of experience: July 25, 2018
GB
1 review
0 helpful votes
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Kayla B
July 25, 2018

Excellent and helpful, sorted the problem immediately and with no fuss.
Thank you for getting this sorted out.

Date of experience: July 25, 2018
Bangladesh
1 review
0 helpful votes
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New article writting
July 25, 2018

Learning new things. And known about first bid how to place and how can find a job. Also know how will give me a work. I will do better in this time and also follow this things wha sir tell me.

Date of experience: July 25, 2018
Nigeria
1 review
0 helpful votes
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Clarifications about my funds
July 25, 2018

When i contacted the support desk this morning, i was really sad and disappointed. However after having a long chat with Kayla B. (who was very helpful by the way), she turned my upside down smile back up. The support team have always be helpful anytime i contact them, they are part of the reason why i am continuing with the site. Kudos and thanks.

Date of experience: July 25, 2018
Germany
2 reviews
1 helpful vote
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Kayla B.
July 25, 2018

Very welcoming and helpfull. Made sure to have all facts and helped me 100%. Thank you very much Kayla B. For the help and the comfort.

Date of experience: July 25, 2018
India
1 review
0 helpful votes
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Not updated the review
July 25, 2018

Josie G. Helped me to solve the issue, give proper answer of my questions and resolve the issue.
Thanks

Date of experience: July 25, 2018
India
1 review
0 helpful votes
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I asked about the option to award someone the project but still get new bids from other freelancers. Josie G told me this was not yet possible and that she would pass it on so they can importance this aspect. Hope you do it soon ;)

Date of experience: July 25, 2018
India
1 review
0 helpful votes
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Excellent
July 25, 2018

My experience is really very good. I must say ill always be with freelancer for any of my job done. The service i got is instantaneous and excellent.

Date of experience: July 24, 2018
China
1 review
0 helpful votes
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Assisted very nicly
July 25, 2018

Frieda S.
Assisted me very nicely.
Understood my query in just a single call.
Good work Freelancer team.

Date of experience: July 24, 2018
Kenya
1 review
0 helpful votes
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Excellent
July 25, 2018

The attendant was professional and has helped me fully. He listened to me and addressed all the issues that I raised. I am very grateful for the great service.

Date of experience: July 24, 2018
Turkiye
1 review
5 helpful votes
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Dont trust to this website at all. Freelancers are useless and no experienced. When you get a problem with the freelancer. The customer service will tell you " ohh you can close your account with this link ". Very funny

Date of experience: July 24, 2018