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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Help with contest issues
September 10, 2018

Stephanie M was very helpful in cancelling my contest as the quality simply wasn't there. We went through the details and in the end refunded my payment and closed the comp for me. Great to work with!
Thanks so much,
Chriss

Date of experience: September 10, 2018
KR
1 review
0 helpful votes
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Refund Project Fee
September 10, 2018

Kayla B is good assistant in freelancer support. Freelancer support is always helpful when i have problem. Thanks A++++

Date of experience: September 10, 2018
Panama
1 review
0 helpful votes
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The best
September 10, 2018

She technical support agent kayla B.
SHe helped me with a correct answer to my problem something that the other support agents at the time of contacting them could not do.

Date of experience: September 9, 2018
Hawaii
1 review
0 helpful votes
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Made a bad experience into a great one
September 10, 2018

Eric turned what was a bad experience of automatically being charged without any subsequent notice, into a great fix by crediting my account.

Date of experience: September 9, 2018
Turkiye
1 review
1 helpful vote
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Jethro M. Was perfect
September 10, 2018

Jethro M. Was perfect I appreciate his help, he was clearly helpful and very kind
I know he is best in between help center agents. I really wish a good career for him

Date of experience: September 9, 2018
Mexico
1 review
0 helpful votes
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Thanks to Kayla B
September 10, 2018

My project fees was deducted from my account and i want my fees back because a client awarded me without milestone and by mistake i accept the project. Kayla B helped me to refund my fees.

Date of experience: September 9, 2018
Georgia
1 review
0 helpful votes
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Problem with client
September 10, 2018

I have a strange situation with the client. Started working with him without milestone, because he had such a good reviews, all 5 stars from 100+ people, I never could imagine something could go wrong. So once the job is done the client dissapeared, not giving me my $150. Kayla B. Did a really great job today by contacting client and giving me the ticket number to make it more convinient for me to continue solving this issue.

Date of experience: September 9, 2018
Lithuania
1 review
0 helpful votes
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Thank you for assistance
September 10, 2018

Kayla B. Helped me to issue the question with my employe and gave some advices for the future. Thank you

Date of experience: September 9, 2018
Philippines
1 review
1 helpful vote
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Kayla B.
September 10, 2018

She's very helpful and gave advise how to deal with clients properly to prevent fraud. I hoe all agent are like her

Date of experience: September 9, 2018
India
1 review
0 helpful votes
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Fast and Favorable Resolution
September 8, 2018

Now that was some quick resolution of someone's issue online at least for me till now. The team is surprisingly super responsive and respond with so much understanding of the situation that you actually feel them positive for their campaign and company.

Date of experience: September 8, 2018
California
1 review
1 helpful vote
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It was fast, polite, and was really happy with Kayla B. And it was the best customer care I've gotten in a long time

Date of experience: September 8, 2018
Cameroon
2 reviews
1 helpful vote
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Honesty
September 10, 2018

From my experience at work places, I discover that honesty, integrity and self confidence is the key to success

Freelancer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 8, 2018
Egypt
1 review
0 helpful votes
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Support review
September 9, 2018

Kayla is the best one I had talked at support stuff, soo helpful <.
Really thanks for her, good communication from her and kindly person

Date of experience: September 8, 2018
AE
1 review
0 helpful votes
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Very Helpful
September 9, 2018

It was pleasure to get help from Kaite R. Very helpful and helped me to reach a solution for my problem

Date of experience: September 8, 2018
Sri Lanka
1 review
0 helpful votes
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Katie R.
September 9, 2018

Katie R.

She is very friendly. She attended to my issue and resolved it immediately. Thank You for the usual support.

Cheers!

Date of experience: September 8, 2018
GB
1 review
0 helpful votes
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Kayla. B
September 9, 2018

Very fast response. Specifically explain everything to me about my problem. Suggest my decision. Very kind.

Date of experience: September 8, 2018
Greece
1 review
0 helpful votes
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Great!
September 9, 2018

Erwin C. Was very helpful. He answered my questions and provided additional help. I am very satisfied with the support desk.

Date of experience: September 7, 2018
Brazil
1 review
0 helpful votes
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Nice experience
September 9, 2018

Hi. This feedback is based on my last (and unique) trouble ticket at freelancer website:
1) I have almost 20 years of working experience with Customer Support Service management and I am used with service desk tools like Zendesk, Jira Service Desk, Peoplesoft PS8, ARS Remedy and others. So, congratualtions! Your Help Desk tool is set very user friendly!
2) The ticket response time was satisfactory.
3) The ticket resolution time was very good.
4) The Customer Satisfaction survey was properly set and gave me 3 opportunities for experience feedbacks.
5) The ticket resolution solved the issue.
6) Later on I discovered that this issue was already fully documented at the knowledge base (https://www.freelancer.com/payments-and-trust/#/authenticate-your-cards/?uploadImage=true).
7) I received a direct e-mail from the support engineer that was taking care if my ticket.
Regards, Otaviano

Date of experience: September 7, 2018
Spain
1 review
0 helpful votes
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Frieda did a great job assisting me
September 9, 2018

Frieda did a great job assisting me. She solved my problem regarding a trouble payment in a very professional way.

Date of experience: September 7, 2018
India
1 review
0 helpful votes
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Amount was Deducted from my account
September 9, 2018

Thank You Kayla B. For helping me to get my amount refunded. My issue has been resolved...

Date of experience: September 7, 2018