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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Great Assistant
September 11, 2018

The assistant was very helpful thought my questions were unclear. She helped me with finding solutions to my problems. And promised me to fix this within 24 hrs.

Date of experience: September 11, 2018
Philippines
1 review
1 helpful vote
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Fast as a speeding bullet!
September 11, 2018

Charlotte was able to assist me very fast with my concern. Kudos to you! Keep up the good work! Tell your supervisor to give you a raise because of you did exceptional. Your product knowledge is a big help for newbies like me.

Date of experience: September 11, 2018
Switzerland
1 review
1 helpful vote
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Great support
September 11, 2018

Kayla B. Helped me quickly and was very professional. My questions were well understood and related issues resolved quickly.

Date of experience: September 11, 2018
South Africa
1 review
0 helpful votes
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Resolved an issue blocking my project
September 11, 2018

The system incorrectly identified my project as involving hacking. Once I explained that there is no hacking involved the issue was resolved promptly.

Date of experience: September 11, 2018
Belarus
1 review
0 helpful votes
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Support
September 11, 2018

I'd like to thank Kayla B. For assisting me with all my questions. She was nice, and really helpful.

Date of experience: September 11, 2018
Spain
1 review
0 helpful votes
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English Test Refund
September 11, 2018

There was a tech problem to access the exam tests in my Chrome broswer. Both Friedra and Kayla B. Took care professionally.

Date of experience: September 11, 2018
Bangladesh
1 review
1 helpful vote
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Long time to solve in issue
September 11, 2018

Freelancer stop supporting by live chat and Take 3-5days to respond after submitting a Ticket. Seriously it's horrible.

Date of experience: September 11, 2018
Ukraine
1 review
0 helpful votes
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Absolutely satisfied
September 11, 2018

Great! Kayla was quick at answers and resolved all my troubles. It was really a pleasure to cooperate with.

Date of experience: September 11, 2018
1 review
0 helpful votes
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Payment related issues
September 11, 2018

Yes Joise have help me to solve this issues.
Really great. They have review my issues care fully and give me solution for it.

Date of experience: September 11, 2018
GB
1 review
1 helpful vote
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Cancel project
September 11, 2018

He answered all my questions thoroughly and was extremely helpful. I was able to complete my issue straight away after his input.

Date of experience: September 11, 2018
Switzerland
1 review
1 helpful vote
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Kayla B. Helped me to solve this issue in seconds. In a matter of a few messages exchange we could define the best available solutions and take an intelligent decision.

Thank you very much.

Date of experience: September 11, 2018
Texas
1 review
0 helpful votes
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Respectful to the clients
September 11, 2018

Kayla is very respectful person. He checked all my concerns and told me how to solve the issue. I am very appreciate with his help.

Date of experience: September 11, 2018
Egypt
1 review
0 helpful votes
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Helpful
September 11, 2018

Thanks, Barry, you are helpful and i hope if i contact you every time for support. He solved my case easy without wasting time.

Date of experience: September 11, 2018
Botswana
1 review
0 helpful votes
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Vector Illustration
September 11, 2018

Kayla B. Proved to be a savior at a time when I thought there was no help available. She communicated at all stages what she was doing as she was assisting, how long it would take and took time to explain follow up proceedures. Thank you again for a great service. Keep it up.

Date of experience: September 11, 2018
California
1 review
1 helpful vote
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Cyril C.
September 11, 2018

As an agent, Cyril was outstanding. I appreciate how he was able to patiently take me through canceling and reestablishing my contract with the Freelancer I am working with.

Date of experience: September 10, 2018
Hong Kong
1 review
0 helpful votes
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My account issue.
September 10, 2018

I want to meet Mr. Erwin C in the future.
He is very kind and a good person.
When I have been suspended, he resolved wonderful.
Really thank you for your help.

Date of experience: September 10, 2018
Argentina
1 review
0 helpful votes
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Excellent service
September 10, 2018

Kayla B. Really help me with my founds! She was very professional in the whole process. I totally recommend to use the chat system.

Date of experience: September 10, 2018
Sweden
1 review
0 helpful votes
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Excellent service
September 10, 2018

Charlotte was very helpful and accommodating. She was patient with me as I have a 15 month old running around. She acted quickly and put my mind at ease. Thanks

Date of experience: September 10, 2018
Greece
1 review
0 helpful votes
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Great Support
September 10, 2018

I spoke with Barry N. And the Support was great! Really fast and sorted right away my issue. I dont know if every support guy over there is like that, but Barry's help was great.

Date of experience: September 10, 2018
Germany
1 review
0 helpful votes
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Good reponse
September 10, 2018

I asked a question and got the answer.
Nothing really more to say but I need to write more to be publish and I do not want to say anything else!

Date of experience: September 10, 2018