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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Thank you So much Josie G for your kind understanding about my concern. Very friendly & understood my situation very well & helped me

Date of experience: September 14, 2018
Nigeria
1 review
0 helpful votes
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Excellent interaction with Support
September 16, 2018

I had an issue with withdrawing my payment and I contacted support to see what could be done.
The agent that attended to me, Kayla B., was attentive to the details of my complaint, and was quick to allay my fears and proffer a solution.

It was a satisfactory experience for me.

Date of experience: September 14, 2018
India
1 review
0 helpful votes
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I Love the Service of Freelancer always
September 16, 2018

My payment issue has been resolved now. Overall the experience was good. I gets reply from Support team as quickly as possible. Loved it..

Date of experience: September 14, 2018
Turkiye
1 review
0 helpful votes
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Charlotte B.'s assistance
September 16, 2018

She were so nice, clear, understanding and helpfull. Im completely satisfied with her support. Thanks.

Date of experience: September 14, 2018
India
1 review
0 helpful votes
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Excellent and Straight Forward.
September 16, 2018

Thanks for helping me out with my query without wasting any time on asking unnecessary details. Sorry I was unable to end our chat properly as I lost my Internet connection. Keep up the good work!

Date of experience: September 13, 2018
NL
1 review
0 helpful votes
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Good review
September 16, 2018

Thanks, vest side freelancer, I am a happy to work freelancer, If you need any help in the future then do so
Have a nice day,

Date of experience: September 13, 2018
Zimbabwe
1 review
0 helpful votes
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Error Resolution
September 14, 2018

Sean R. From the freelancer.com support team was very quick to respond to my issue and it was revolved without delay. It's a pleasure getting help from their team no matter what the problem is, I hope they keep up this excellent customer service.

Date of experience: September 13, 2018
Greece
1 review
0 helpful votes
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Membership upgrade
September 13, 2018

Your agent Marina B. Assisted me. She was awesome! Helpful, knowledgeable, prompt, polite and friendly. She got my issue sorted and I am very happy. Thanks Marina. Great job... great service.

Date of experience: September 13, 2018
New York
1 review
0 helpful votes
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Freelancer site has great support team.
Especially Frieda's service on freelancer.com was great!
Thank you Frieda!

Date of experience: September 13, 2018
Pakistan
1 review
0 helpful votes
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Problem Solving Skills
September 13, 2018

Marina B is very supportive and knows how to sort out problems. I appreciate the services freelancer is providing at the moment.

Date of experience: September 13, 2018
India
1 review
0 helpful votes
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Katie R. Excellent assistance
September 15, 2018

It was awesome experience and suggested me multiple option to get rid of my problem. I was astonished to see that one of my important review is not appearing on my page in which Katie helped me with and now may be I can get my review back.

Date of experience: September 13, 2018
Bangladesh
1 review
0 helpful votes
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Thanks Byron C.!
September 13, 2018

Support staff Byron C. Helped me with an issue that I was having, Freelancer support always amuses me. :)

Date of experience: September 12, 2018
New York
1 review
0 helpful votes
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Best Service Ever!
September 13, 2018

I had a problem with my billing which seemed unsolvable and was super frustrating and inconvenient for me. But Eric S. Was a wonderful help and solved my problem professionally and quickly! It really was an amazing customer service experience.

Date of experience: September 12, 2018
Pakistan
1 review
0 helpful votes
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Great Support
September 13, 2018

Great and quick support. I had queries about my payment. The agent Josie G. Guided me calmly and clearly. It was great experience in dealing with her/him.

Date of experience: September 12, 2018
Argentina
1 review
0 helpful votes
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My withdraw request was delayed and I was worried about that. I received the money some days after contacting Ryder S. Thanks

Date of experience: September 12, 2018
Oman
1 review
0 helpful votes
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Katie. R Superb service!
September 13, 2018

Appreciate service from katie. R, really helpful for me as am a newbie to freelancer.in but customer care service solved my issue within few minutes thank you so much...

Date of experience: September 12, 2018
Tunisia
1 review
1 helpful vote
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Very fast and helpful, provided the exact links I need for my problem.
I hope the support stays at this level of responsiveness and other freelance websites take the example.

Date of experience: September 12, 2018
Thailand
1 review
0 helpful votes
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Perfect help
September 12, 2018

Quick and easy help with the live chat. Solved the problem in 3 seconds. He solved the porblem and gave instructions to prevent it next time. Very helpful.

Date of experience: September 12, 2018
India
1 review
0 helpful votes
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Amazing support assistance provided
September 12, 2018

Solution has been provided for the issue raised. Brian has been patient and helped me to resolve the issue raised.

Date of experience: September 12, 2018
Brazil
1 review
0 helpful votes
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Very attentions and objetive!
September 12, 2018

My verification bank got error an she help me good! And send me a links so resolve the problem, Só quit the girl. Tkss alot

Date of experience: September 11, 2018