Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow KANCHAN M.
Unfollow KANCHAN M.
Share Review
Report Review

I got my Refund
October 11, 2018

I am happy since I had been charged a Project for a project fee which had been awarded but where the employer was not traceable thereafter. On communicating with the Freelancer Support Team the amount got refunded back to my Freelancer A/C.

Date of experience: October 9, 2018
Australia
1 review
0 helpful votes
Follow Mustafa Y.
Unfollow Mustafa Y.
Share Review
Report Review

Great service
October 11, 2018

Quickly helped sort out of query. Saved me having to speak with multiple people which is quite normal wit other chat support sites..

Date of experience: October 8, 2018
China
1 review
0 helpful votes
Follow Song H.
Unfollow Song H.
Share Review
Report Review

Service
October 11, 2018

Betty T is very kindly.
I hope to meet him again when i have any other issue or questions.
Thanks you so much.

Date of experience: October 8, 2018
India
1 review
0 helpful votes
Follow manjunath O.
Unfollow manjunath O.
Share Review
Report Review

Thank you, Betty
October 11, 2018

Quick, excellent. You understood the no-response issue and helped us in reminding the concerned employer. Thank you for helping us.

Date of experience: October 8, 2018
India
1 review
0 helpful votes
Follow Punita E.
Unfollow Punita E.
Share Review
Report Review

Good
October 10, 2018

Nice experience. Nice discussion with Frieda S. Customer care person. He solve my query very quick and guide me further.

Date of experience: October 8, 2018
Brazil
1 review
0 helpful votes
Follow Julia J.
Unfollow Julia J.
Share Review
Report Review

Excellent help
October 10, 2018

She was very helpfull to my problem and was patient with me.

A person at the support you can trust!

Date of experience: October 8, 2018
New Jersey
1 review
0 helpful votes
Follow Sukhvir D.
Unfollow Sukhvir D.
Share Review
Report Review

Great customer service
October 10, 2018

Stephanie M. Took care my refund with ease. Very easy to chat with and very simple process. Not a very lengthy process.

Date of experience: October 8, 2018
Uruguay
1 review
0 helpful votes
Follow Raul K.
Unfollow Raul K.
Share Review
Report Review

Very good atention
October 10, 2018

The service received was very good, the operator was very correct and resolved my problem in a quick and efficient way.
Thank you very much

Date of experience: October 8, 2018
1 review
0 helpful votes
Follow Waqas P.
Unfollow Waqas P.
Share Review
Report Review

Contest Help needed
October 10, 2018

It was great experience to chat with Josie G.
Very responsive and help, would recommend,

Great job Josie G.

Date of experience: October 8, 2018
India
1 review
0 helpful votes
Follow Stephanie M.
Unfollow Stephanie M.
Share Review
Report Review

She helped me a lot
October 10, 2018

I needed help with my funds withdrawal and she helped me urgently to get my finds withdrawn...

Date of experience: October 8, 2018
India
1 review
0 helpful votes
Follow Harish Q.
Unfollow Harish Q.
Share Review
Report Review

It was great experience with Mr Josie G. And he has provide a best solutions for my queries. Thanks very much for your help.

Harish

Date of experience: October 8, 2018
Kenya
1 review
0 helpful votes
Follow Mark M.
Unfollow Mark M.
Share Review
Report Review

HELPFUL
October 9, 2018

Am impressed with the support the team is giving us and specifically to address Kayla. B one of the agents, who has greatly addressed all of my issues and with certainty it has been helpful.

Date of experience: October 8, 2018
Bangladesh
1 review
0 helpful votes
Follow Istiak A.
Unfollow Istiak A.
Share Review
Report Review

Account suspension
October 9, 2018

My account suspend 30 days. After 30 days left my suspension. Very Happy For you help and Thank you so much to return my account.
Thanks

Date of experience: October 8, 2018
Sri Lanka
1 review
0 helpful votes
Follow sawani K.
Unfollow sawani K.
Share Review
Report Review

Thanks.It is a great service
October 9, 2018

I want to thanking for your great service. Because I had many problems.so. They helped me... I satisfied their service. Good luck and congratulations for your great service.

Date of experience: October 8, 2018
Germany
1 review
0 helpful votes
Follow Francisco U.
Unfollow Francisco U.
Share Review
Report Review

I could not see the answers of the help chat on Chrome, in iE was OK but still slow.
The answeres were correctly answered.

Date of experience: October 8, 2018
Egypt
1 review
0 helpful votes
Follow ahmed I.
Unfollow ahmed I.
Share Review
Report Review

Thank you
October 9, 2018

He was fast a accurate responding to my request, i hope all customer service agents work like him, because some times they don't feel how the customer is angry or nervous toward his problem.
But honestly Mr. Eric was smart and deal with it the right way.

Date of experience: October 7, 2018
India
1 review
0 helpful votes
Follow Rupali P.
Unfollow Rupali P.
Share Review
Report Review

Excellent support
October 9, 2018

Troy listen to me carefully and adjusted my project fee as I want. Very quick and excellent help. Thank you very much.

Date of experience: October 7, 2018
Colorado
1 review
0 helpful votes
Follow Kathleen H.
Unfollow Kathleen H.
Share Review
Report Review

Profile edits
October 9, 2018

Helped resolve the issues I was having. He was simple and easy to work and communicate with. It was a polite conversation.

Date of experience: October 7, 2018
Canada
1 review
0 helpful votes
Follow Zoltan T.
Unfollow Zoltan T.
Share Review
Report Review

Positive feedback - Gonzalo V.
October 9, 2018

I've talked to Gonzalo V, I've had a couple questions about Freelancer, it was 8PM on a Sunday night so I'm just hoping Gonzalo was working in a different time zone :) Fast and informative response, all questions 100% answered. Very pleased with the experience, keep up the good work!

Thank you,
Zoltan

Date of experience: October 7, 2018
India
1 review
0 helpful votes
Follow vinod A.
Unfollow vinod A.
Share Review
Report Review

Amazing response
October 9, 2018

Kayla was fast to understand my problems and quick to offer solutions. Very good customer service. Keep it up

Date of experience: October 7, 2018