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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Perfect assistance.
October 11, 2018

She was very calm and understood my problem and replied to me with utmost sincerity and was fully helpful.

Date of experience: October 11, 2018
PS
1 review
0 helpful votes
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Support Great
October 11, 2018

I appreciate the support I got from Betty,
Helps me to reactive the review again after its expired already..

Date of experience: October 10, 2018
Morocco
1 review
0 helpful votes
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Very satisfied
October 11, 2018

Very satisfied of the experience with Rebecca, she was available and a good listenner my problem was resolved 100% Thank you!

Date of experience: October 10, 2018
Turkiye
1 review
0 helpful votes
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She is Perfect :)
October 11, 2018

I really love to talk to her. She is kindly and helpful. She is a great person I have ever met. Thank you again Freelancer.com because they are working with Betty.

Date of experience: October 10, 2018
VE
1 review
0 helpful votes
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Great help
October 11, 2018

He was kind and on point, really helpfull person, everything was good. I know now how to handle my problem Thanks

Date of experience: October 10, 2018
Oklahoma
1 review
0 helpful votes
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Very knowledgeable. Had the answers.
October 11, 2018

Eric was very helpful. He told me exactly what I was looking for and gave me specific instructions..

Date of experience: October 10, 2018
Albania
1 review
0 helpful votes
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Very clear and helpfull
October 11, 2018

Although I still haven't had the chance to engage with any project, I am satisfied with the customer care service offered by Freelancer.com

Date of experience: October 10, 2018
Utah
1 review
0 helpful votes
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Eric, support agent at Freelancer
October 11, 2018

Eric was very helpful and able to answer all of my questions! With his help I was able to fix my issue and move on with my day. Thanks Eric!

Date of experience: October 9, 2018
TW
1 review
0 helpful votes
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I had a problem with my project fee.
I just got confused and rushed upon freelancer support and Betty welcomed.
In just short minutes, I got more than expected.
Of course, I got paid back my project fee and got such an excellent mood for hospitality and confident help.

Highly recommend him to all freelancers. Ask him everything and he'll surely give you endless support.

Thanks Betty again!

Date of experience: October 9, 2018
India
1 review
0 helpful votes
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Great support
October 11, 2018

Betty has been really patient and listened to my concern. It was great interacting with her. I wish my problem gets resolved. Thanks betty

Date of experience: October 9, 2018
Morocco
1 review
0 helpful votes
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Experience With Freelancer
October 11, 2018

I was want to changer my company name... and i just contact freelancer.com, and they're changed the name in 5 minutes

Date of experience: October 9, 2018
Denmark
1 review
0 helpful votes
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Really satisfying experience
October 11, 2018

First time using the support chat, and Charlotte was very helpful and really fast supporting me. Thanks.

Date of experience: October 9, 2018
Spain
1 review
0 helpful votes
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Great
October 11, 2018

Kayla B helped me with everything that I needed with patience. She answered all of my questions and concerns.

Date of experience: October 9, 2018
India
1 review
0 helpful votes
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Feedback Experience
October 11, 2018

It was great. She listened and acted very swiftly. Great experience. She really made me feel like she cared for my problem and she has totally earned my appreciation. Thanks Frieda.

Date of experience: October 9, 2018
India
1 review
0 helpful votes
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Overall Great
October 11, 2018

Thanks for all the support and help. Nice platform for all the creatives and good customer service effort.

Date of experience: October 9, 2018
RU
1 review
0 helpful votes
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Helpfull and Responsive
October 11, 2018

Josie G was very helpfull and Responsive. He is very co-operative And nice.
I can use live chat again.

Date of experience: October 9, 2018
Pakistan
1 review
0 helpful votes
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Well Served!
October 11, 2018

Jennifer M logged into to answer my queries today. I was a bit confused on a few things and she helped me understand them. That was really courteous. Hope to see her soon!

Date of experience: October 9, 2018
Tunisia
1 review
0 helpful votes
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Refund of a cancelled project
October 11, 2018

I did a bid on a project 250$
I was accepted
Freelancer automatically charged 25$
Lately I found that the plugin was already developed and existing
The employer Cancelled the project
Freelancer did not refund the 25$
I contacted today Kayla B. That understood the problem
She did kindly a refund
The ticket is closed

Date of experience: October 9, 2018
Nigeria
1 review
0 helpful votes
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Reporting a Possible Scam
October 11, 2018

Kayla B was so helpful in preventing me from being scammed. I had reported of a user asking me to make a payment into Skrill account for me to get jobs.

Date of experience: October 9, 2018
India
1 review
0 helpful votes
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Great!
Expert Helper "Josie G"
Easy to solve the problem. Quick answer and quick solutions

Good work! Team

Date of experience: October 9, 2018