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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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She was very calm and understood my problem and replied to me with utmost sincerity and was fully helpful.
I appreciate the support I got from Betty,
Helps me to reactive the review again after its expired already..
Very satisfied of the experience with Rebecca, she was available and a good listenner my problem was resolved 100% Thank you!
I really love to talk to her. She is kindly and helpful. She is a great person I have ever met. Thank you again Freelancer.com because they are working with Betty.
He was kind and on point, really helpfull person, everything was good. I know now how to handle my problem Thanks
Eric was very helpful. He told me exactly what I was looking for and gave me specific instructions..
Although I still haven't had the chance to engage with any project, I am satisfied with the customer care service offered by Freelancer.com
Eric was very helpful and able to answer all of my questions! With his help I was able to fix my issue and move on with my day. Thanks Eric!
I had a problem with my project fee.
I just got confused and rushed upon freelancer support and Betty welcomed.
In just short minutes, I got more than expected.
Of course, I got paid back my project fee and got such an excellent mood for hospitality and confident help.
Highly recommend him to all freelancers. Ask him everything and he'll surely give you endless support.
Thanks Betty again!
Betty has been really patient and listened to my concern. It was great interacting with her. I wish my problem gets resolved. Thanks betty
I was want to changer my company name... and i just contact freelancer.com, and they're changed the name in 5 minutes
First time using the support chat, and Charlotte was very helpful and really fast supporting me. Thanks.
It was great. She listened and acted very swiftly. Great experience. She really made me feel like she cared for my problem and she has totally earned my appreciation. Thanks Frieda.
Thanks for all the support and help. Nice platform for all the creatives and good customer service effort.
Josie G was very helpfull and Responsive. He is very co-operative And nice.
I can use live chat again.
Jennifer M logged into to answer my queries today. I was a bit confused on a few things and she helped me understand them. That was really courteous. Hope to see her soon!
I did a bid on a project 250$
I was accepted
Freelancer automatically charged 25$
Lately I found that the plugin was already developed and existing
The employer Cancelled the project
Freelancer did not refund the 25$
I contacted today Kayla B. That understood the problem
She did kindly a refund
The ticket is closed
Kayla B was so helpful in preventing me from being scammed. I had reported of a user asking me to make a payment into Skrill account for me to get jobs.
Great!
Expert Helper "Josie G"
Easy to solve the problem. Quick answer and quick solutions
Good work! Team
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

