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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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LYNDON S. WAS VERY HELPFUL IN HELPING ME ADD MY PAYONEER CARD WITHIN MINUTES! EVERYTHING WAS SMOOTH AND WENT EXACTLY AS SHE INSTRUCTED IT WOULD.
Betty took the matter seriously and advised professionally! I'd definitely heed those instructions and chatting was really the right option.
She was really great and very helpful ans she answered all my questions in a very kind manner exellent thank you katie
I have been so delighted and pleased to find an agent like KATIE! She helped me a lot and has managed to solve a great problem of mine. Now, I can Cary on my projects thanks to Katie. R. I am so happy. Thank you Katie!+++++++++++++
It is great to have a responsive chat support, keep up the good work, freelancer. My situation was well understood by Katie and she promptly resolved my issue.
Have to wait for long time to connect with the customer support agent for live chat support but once connected they given proper time and resolved all my concern... thank you once again Katie.
I was having issues related to adding credit card with freelancer account. Kayla B. Was the chat agent and she was extremely courteous and helpful.
I using freelancer because there is only place i can find projects
Chat support is very good and fast
But in ticket support it take days for simple response
For example for KYC process issue it take around 2 months to solve a simple misunderstanding.
Because it take around 10 days someone response me, and we have 5 replies
Very annoying
I am new to Freelancer. I needed to communicate with the freelancer and Cyril was able to assist without any issues.
Thanks to Betty I was able to fix my card validation problem. She knew how to handle the case with great skill and attention. Ah! And a lot of patience to understand where I was wrong. Thanks Betty!
Kayla B. Answered all my question. Very helpful and very polite. I can say she's one in a million. She deserve to be promoted on the spot. To the management and client, please promote Kayla B. To any position she wants to. I highly recommend her.
Mr. Josie G has given me a good support. I was trying to solve an error which was occurring since morning. He has solved it. Thanks to him :)
Josie G is very kind and helped a lot.
He explained and answered each questions in detail and solved problems.
I highly recommend this supporter.
Thank you again.
Regards.
I had subscribed for monthly plan via paytm and amount deducted from my account was by default -one month's charge in INR. Katie was not aware of the monthly deduction via paytm in INR. Check our chat for better understanding.
I contacted your helpdesk so that i may find out my options on a cancelled milestone. I was put through to Josie G after a slight wait but once we were talking Josie gave me all the information and handled all my questions perfectly.
I had a chat with Kayla B. And she was very nice and helped me instantly.
I wanted to refund my deposit and to close my account. Within 5-10 minutes everything was done.
Thanks again.
Kayla B is very kind and solved my issue in mins. I really appreciate that. My wrongly deducted amount is now in my freelancer account with help of kalya. Thank you
Rebecca was great! Is it possible to connect with Rebecca, whenever I refer to freelancer.com support?
She deserves a bonus this month :)
I needed some information about refund milestone payment. Gonzalo V. was able to clarify the information and solve the problem in minute.
Absolutely perfect customer support experience. Straight forward, focused, solution found. Thank you!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

