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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Jamaica
1 review
0 helpful votes
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VERY HELPFUL
October 16, 2018

LYNDON S. WAS VERY HELPFUL IN HELPING ME ADD MY PAYONEER CARD WITHIN MINUTES! EVERYTHING WAS SMOOTH AND WENT EXACTLY AS SHE INSTRUCTED IT WOULD.

Date of experience: October 13, 2018
Pakistan
1 review
0 helpful votes
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Excellent guide Betty T.
October 16, 2018

Betty took the matter seriously and advised professionally! I'd definitely heed those instructions and chatting was really the right option.

Date of experience: October 13, 2018
Australia
1 review
0 helpful votes
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Exellent service
October 15, 2018

She was really great and very helpful ans she answered all my questions in a very kind manner exellent thank you katie

Date of experience: October 13, 2018
Algeria
1 review
0 helpful votes
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Katie. R has been excellent!
October 15, 2018

I have been so delighted and pleased to find an agent like KATIE! She helped me a lot and has managed to solve a great problem of mine. Now, I can Cary on my projects thanks to Katie. R. I am so happy. Thank you Katie!+++++++++++++

Date of experience: October 13, 2018
India
1 review
0 helpful votes
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Katie R is doing a wonderful job
October 15, 2018

It is great to have a responsive chat support, keep up the good work, freelancer. My situation was well understood by Katie and she promptly resolved my issue.

Date of experience: October 13, 2018
India
1 review
0 helpful votes
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Excellent customer support by Katie.
October 15, 2018

Have to wait for long time to connect with the customer support agent for live chat support but once connected they given proper time and resolved all my concern... thank you once again Katie.

Date of experience: October 13, 2018
Pakistan
1 review
0 helpful votes
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Great Support!
October 14, 2018

I was having issues related to adding credit card with freelancer account. Kayla B. Was the chat agent and she was extremely courteous and helpful.

Date of experience: October 13, 2018
Germany
1 review
0 helpful votes
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Good site,late support
October 14, 2018

I using freelancer because there is only place i can find projects
Chat support is very good and fast
But in ticket support it take days for simple response
For example for KYC process issue it take around 2 months to solve a simple misunderstanding.
Because it take around 10 days someone response me, and we have 5 replies
Very annoying

Date of experience: October 12, 2018
Georgia
1 review
0 helpful votes
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Excellent Service
October 13, 2018

I am new to Freelancer. I needed to communicate with the freelancer and Cyril was able to assist without any issues.

Date of experience: October 12, 2018
VE
1 review
0 helpful votes
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Thx Betty! Great work!
October 13, 2018

Thanks to Betty I was able to fix my card validation problem. She knew how to handle the case with great skill and attention. Ah! And a lot of patience to understand where I was wrong. Thanks Betty!

Date of experience: October 12, 2018
Philippines
1 review
0 helpful votes
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KAYLA B. Promotion
October 13, 2018

Kayla B. Answered all my question. Very helpful and very polite. I can say she's one in a million. She deserve to be promoted on the spot. To the management and client, please promote Kayla B. To any position she wants to. I highly recommend her.

Date of experience: October 12, 2018
Bangladesh
1 review
0 helpful votes
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Good Support
October 13, 2018

Mr. Josie G has given me a good support. I was trying to solve an error which was occurring since morning. He has solved it. Thanks to him :)

Date of experience: October 12, 2018
Virginia
1 review
0 helpful votes
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Very helpful support
October 13, 2018

Josie G is very kind and helped a lot.
He explained and answered each questions in detail and solved problems.
I highly recommend this supporter.
Thank you again.
Regards.

Date of experience: October 12, 2018
India
1 review
0 helpful votes
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Not updated with plan pricing.
October 13, 2018

I had subscribed for monthly plan via paytm and amount deducted from my account was by default -one month's charge in INR. Katie was not aware of the monthly deduction via paytm in INR. Check our chat for better understanding.

Date of experience: October 12, 2018
GB
1 review
0 helpful votes
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Good experience
October 13, 2018

I contacted your helpdesk so that i may find out my options on a cancelled milestone. I was put through to Josie G after a slight wait but once we were talking Josie gave me all the information and handled all my questions perfectly.

Date of experience: October 12, 2018
Germany
1 review
0 helpful votes
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Kayla B. Was very helpful
October 13, 2018

I had a chat with Kayla B. And she was very nice and helped me instantly.
I wanted to refund my deposit and to close my account. Within 5-10 minutes everything was done.
Thanks again.

Date of experience: October 12, 2018
India
1 review
0 helpful votes
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Very good support
October 13, 2018

Kayla B is very kind and solved my issue in mins. I really appreciate that. My wrongly deducted amount is now in my freelancer account with help of kalya. Thank you

Date of experience: October 12, 2018
Tajikistan
1 review
0 helpful votes
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Outstanding support
October 13, 2018

Rebecca was great! Is it possible to connect with Rebecca, whenever I refer to freelancer.com support?
She deserves a bonus this month :)

Date of experience: October 11, 2018
Bangladesh
1 review
0 helpful votes
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I needed some information about refund milestone payment. Gonzalo V. was able to clarify the information and solve the problem in minute.

Date of experience: October 11, 2018
Germany
1 review
0 helpful votes
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Just TOP again :)
October 12, 2018

Absolutely perfect customer support experience. Straight forward, focused, solution found. Thank you!

Date of experience: October 11, 2018