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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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She was really great and supportive! I'm a fan of Chelsea how she treated me to complete the process. Excellent stuff! Thank you

Date of experience: October 15, 2018
California
1 review
0 helpful votes
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He is good support
October 17, 2018

I get full assist from him.
I am thanks for him.
Thanks again.
Why need 100 characters? Aaaaaaaaaaaaaaaaa

Date of experience: October 15, 2018
Spain
1 review
0 helpful votes
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Incomplete Job
October 17, 2018

I have a problem with a freelancer, and Support Team, solve the problem in just 10 minutes. Freelancer Support Team Rocks!
Thanks to Josie G.

Date of experience: October 15, 2018
Egypt
1 review
0 helpful votes
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Professional agent
October 17, 2018

She was quick, professional and definitely answered my question.
Thanks Charlotte!...

Date of experience: October 15, 2018
Romania
1 review
0 helpful votes
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Customer Support Kayla B.
October 16, 2018

Very good experience, she helped through the process and she was polite...

Date of experience: October 15, 2018
GB
1 review
0 helpful votes
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Very helpful and quick reply times
October 16, 2018

Frieda was very helpful, she answered all of my questions quickly and gave me a chance to write back too. Thank you very much!

Date of experience: October 15, 2018
India
1 review
0 helpful votes
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Always Really helpful. Thanks
October 16, 2018

Every time i'm trying to contact with freelancer support. They are always available for me. The communication is really good. Thanks

Date of experience: October 15, 2018
Pakistan
1 review
0 helpful votes
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Awesome talk and very responsive
October 16, 2018

This was an awesome and great experience. Kayla B. Is much responsive and amazing assistant in the issues I faced.

Date of experience: October 15, 2018
Hong Kong
1 review
0 helpful votes
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Kayla B She was helpful and answered my questions. I haven't tried her solutions yet but I believe she was sincere

Date of experience: October 15, 2018
Italy
1 review
0 helpful votes
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Customer Support
October 16, 2018

Stephanie has been of great help! Thank you so much! She solved my problem in a professional way. She is also a wonderful person!

Date of experience: October 14, 2018
Indonesia
1 review
0 helpful votes
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Negligence
October 16, 2018

Because of my negligence i send over my contact detail offsite of freelancer.com site and now i was worried that my contact got missused

Date of experience: October 14, 2018
Texas
1 review
0 helpful votes
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Betty
October 16, 2018

Betty quickly helped me in my issue. Very quick and professional. My issues were solved much faster than I expected and Betty helped me a lot.

Date of experience: October 14, 2018
Algeria
1 review
0 helpful votes
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Thanks to Betty's help
October 16, 2018

I would like to thank Betty for her help regarding withdrawl to my local bank account.
She provided me with all necessary information.
Best regards

Date of experience: October 14, 2018
VE
1 review
0 helpful votes
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Membeship issue
October 19, 2018

A very good experience all the orientation from Betty (Freelancer). She solved my doubts and I could complete my requirements...

Date of experience: October 14, 2018
Morocco
1 review
0 helpful votes
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Great service
October 16, 2018

Fast and high level communication. Very polite i'm really happy with support freelance///////////////////

Date of experience: October 14, 2018
Kenya
1 review
0 helpful votes
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Freelancer issue
October 16, 2018

Kayla B was just awesome. She really helped with the problem and got everything sorted. It was really nice talking to her

Date of experience: October 14, 2018
Indonesia
1 review
0 helpful votes
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Excellent
October 16, 2018

Keep it cs Kayla. B. I get help quickly and precisely, the most important thing is hospitality and the intended purpose conveyed through good communication

Date of experience: October 14, 2018
India
1 review
1 helpful vote
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My concern resolves very quickly and she is very friendly to understand my concern, good quick response to make attentive with customers.

Thank you i satisfied with current conversation

Date of experience: October 14, 2018
India
1 review
0 helpful votes
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Deposit and Withdraw funds
October 16, 2018

Kayla B. Assisted me with a prompt and timely response to my queries. Thank you Kayla and Freelancer team.

Date of experience: October 13, 2018
Texas
1 review
0 helpful votes
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Troy C. Great customer service
October 16, 2018

Troy C. Help me with my problem the 1st time and fast. Thank you for all of your help. I will continue to use Freelancer to find extra work!

Date of experience: October 13, 2018