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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Martha was excellent
October 19, 2018

It was really good service from Martha. I had so many questions and I am sorry I bombarded her with many many questions! :) but she politely and kindly answered all my queries and I am so so happy with CS :)

Date of experience: October 17, 2018
Egypt
1 review
0 helpful votes
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An appreciation for your help
October 19, 2018

I appreciate your great help and solving my problem, you did something i was worrying about, and now I'm satisfied.
By your help agent Carmen A.

Date of experience: October 17, 2018
Mexico
1 review
0 helpful votes
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Thanks for the help, Marina
October 19, 2018

Marina responded my question about the verification account and the refund of the money and I think she helped me

Date of experience: October 17, 2018
Kenya
1 review
0 helpful votes
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Great Experience with Eric
October 19, 2018

Eric was very useful to me, He listens carefully to whatever issue you have and will give time to try to his best to get you any possible solution to the issues you have.

Great Support

Date of experience: October 17, 2018
1 review
0 helpful votes
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Great Support Agent
October 19, 2018

Carmen A. She is one the best support agent. She did great favor for me. I was in tense because some funds were locked by client the project was already completed but suddenly funds gone under pending funds. She just refund me project fees and promise to give more favor in future f this issue wont be resolved.

Date of experience: October 17, 2018
Japan
1 review
2 helpful votes
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They always restrict or limit my account.
And they always take my money without any reason.
If I ask it, they just tell me that is for security reason.
Surely bad service!

Date of experience: October 17, 2018
Sri Lanka
1 review
0 helpful votes
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Support was very quick and helpful, and got solution for my problems. Thanks to support i saved from fake people and got lot of guidance.

Date of experience: October 17, 2018
India
1 review
0 helpful votes
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SEO Service
October 19, 2018

It was very good experience and Josie G is very supportive and cleared my doubts. Thanks for kind support.

Date of experience: October 17, 2018
Italy
1 review
0 helpful votes
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Management violations
October 19, 2018

Excellent management of violations on competitions, expert and kind staff.
They solved the violation in a short time by proposing valid alternatives.

Date of experience: October 17, 2018
Poland
1 review
0 helpful votes
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Perfect
October 19, 2018

Quick and very fast help from Katie. Thanks. And these are letters that does not mean anything but i need to have a hundred. Now that's really stupid.

Date of experience: October 17, 2018
India
1 review
0 helpful votes
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Very helpful
October 19, 2018

Clear all my doubts and able adjust my account. I am very much happy with his services and he take care of my all the problems

Date of experience: October 16, 2018
North Carolina
1 review
0 helpful votes
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Customer Assistance from Betty
October 19, 2018

Betty was a huge help with my account today. Her effort was better than most websites. I have a better feeling about this site as they refunded my screw up quickly.

Date of experience: October 16, 2018
California
1 review
0 helpful votes
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Betty
October 19, 2018

Although not sure she could assist me at first, ended up perfectly helping with what I needed! (Help with milestone and project issues)

Date of experience: October 16, 2018
New York
1 review
0 helpful votes
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Betty is very kind.
October 19, 2018

I had one problem about my review.
Betty sent message to my employer, and I can chat with him
I really appreciate his help.
All time, he is very kind and explain exactly.
Thanks

Date of experience: October 16, 2018
New York
1 review
0 helpful votes
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Membership refund
October 19, 2018

Talked to a person last month to help cancel my account, they apparently failed to do so. So when I got billed this month, I had to contact them again and try again, Rebecca was quick and effective at getting me my refund and making sure my account membership was canceled. All is well now. I will be using freelancer in the future for sure.

Date of experience: October 16, 2018
NL
1 review
0 helpful votes
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Ervin C gave me perfect answer for my question. These instructions will more helpful to me in my future works.

Date of experience: October 16, 2018
Pakistan
1 review
0 helpful votes
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Best customer support
October 17, 2018

Excellent Customer support By Carmen A. Very helpful and very polite. I can say she's one in a million. She deserve to be promoted on the spot.
Thanks Carmen for your help :)

Date of experience: October 15, 2018
Colombia
1 review
0 helpful votes
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Definitely resolved
October 17, 2018

Definitely resolved, I am satisfied with the service, thank you very much.
Carmen was very kind, attentive and helpful.

Date of experience: October 15, 2018
Illinois
1 review
0 helpful votes
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Friendly & Helpful
October 17, 2018

All my questions were answered and it didn't feel like scripted answers.

The only negative part was the long wait time. I began to wonder if I was actually being connected to a support rep. That's not their fault though. An animation or projected wait time would solve this.

Date of experience: October 15, 2018
Bangladesh
1 review
0 helpful votes
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She was really great and supportive! I'm a fan of Chelsea how she treated me to complete the process. Excellent stuff! Thank you

Date of experience: October 15, 2018