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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ukraine
1 review
0 helpful votes
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Really understanding
October 22, 2018

I had confusion with the trial of the Plus Membership which was unexpectedly fast resolved in my favour, which was a really nice surprise.
Thank you Claudia B.!

Date of experience: October 21, 2018
Idaho
1 review
0 helpful votes
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Carmen A
October 22, 2018

I am very happy with my experience with freelancers support team. They got down to the bottom of all my complaints and issues. Carmen A General Support was very knowledgeable and professional with me. I will continue to work with freelancers.com.

Date of experience: October 20, 2018
Singapore
1 review
0 helpful votes
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Exam Access
October 22, 2018

Not able to see any question in the exam page. However, after giving my feedback to the support staff, she was able to solve my issue. Thanks for your support team's assistance.

Date of experience: October 20, 2018
Pakistan
1 review
0 helpful votes
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Carmen a.
October 22, 2018

Great support my money will be back within 5 days I will confirm with the bank and will get back to this chat again

Date of experience: October 20, 2018
Denmark
1 review
0 helpful votes
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Great experience
October 22, 2018

Got to the support chat with an issue, and got it solved right away by Katie R... hope i get same agent everytime i need help

Date of experience: October 20, 2018
Bahrain
1 review
0 helpful votes
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Katie R.
October 22, 2018

Great freelancer assistant helped my completely as per my profile identification issue i was facing through submitting my docs but still did not get approval form identification center

Date of experience: October 20, 2018
India
1 review
0 helpful votes
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Satisfied
October 22, 2018

The guy was very good, speak very beautifully. Thanks for solving my problem once again...

Date of experience: October 20, 2018
Ghana
1 review
0 helpful votes
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Swift solution
October 22, 2018

I needed to authenticate my card. My bank charged me in local currency but the system required me to enter the bill in USD. Then go in touch through the chat in easy steps. It was fantastic chatting. My issue was resolved within minutes after providing proof of the transaction. Great communication. I did not have to wait for hours.

Date of experience: October 20, 2018
Philippines
1 review
0 helpful votes
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The Customer Support of freelancer.com is always readily available to help me solve my (fund withdrawal) concerns. The agents (like Katie R.) are very patient and kind. Solutions to my corncerns are prompt.

Date of experience: October 19, 2018
Colorado
1 review
0 helpful votes
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Fast and Easy to talk to.
October 22, 2018

Lyndon was very poilet and resolved my issue instantly. I believe he is one of the best customer service person to ever resolve an issue for me.

Date of experience: October 19, 2018
PS
1 review
0 helpful votes
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Very great support
October 22, 2018

He was very helpful. He helped me to do my project in perfect way. I was not able to make this project.

Date of experience: October 19, 2018
Pakistan
1 review
0 helpful votes
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Goos responce
October 21, 2018

Nice to talk and easily understand my problem and issue's thanks for the help and quick response thanks so much again

Date of experience: October 19, 2018
India
1 review
0 helpful votes
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Late but still there!
October 21, 2018

In my experience

The website took time to respond but the help provided was worth the wait.

Katie R.

She helped a lot was polite, quick, and responsive.

She had replied to each of my query with patience.

Thanks a lot team

Date of experience: October 19, 2018
Philippines
1 review
0 helpful votes
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KUDOS to Katie R.
October 21, 2018

Straight to the point in answering my question. Fast and accurate
I really appreciate her help. For I am a new freelancer and need to clarify things.:)
KUDOS Katie R.

Date of experience: October 19, 2018
Canada
1 review
0 helpful votes
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Great Service
October 19, 2018

I had a problem with my account and Tory C. Provided me a great service.
He knows what he is doing. He showed a good understanding of the problem.

Date of experience: October 18, 2018
Egypt
1 review
0 helpful votes
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Great service
October 19, 2018

One of my peers made a mistake and agree without anyone else´s consent to pay for a fee that was too expensive. We kindly asked Katie to help us refunding the money and so she did.

Date of experience: October 18, 2018
Bangladesh
1 review
0 helpful votes
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I am fully satisfied by support
October 19, 2018

Josie G. Is a great member of support team. He is very friendly in communication. Help me very much. Thanks.

Date of experience: October 18, 2018
India
1 review
1 helpful vote
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5star
October 19, 2018

Good experience, helped me, sort out the problem, thank you so much...
But i think there should be an option where we can block someone from directly hiring freelancer from their profile

Date of experience: October 18, 2018
Israel
1 review
0 helpful votes
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B2B Mi WebMaster
October 19, 2018

Very interesting and worth while experience. Customer service was very prompt and informative.

Would recommend Freelancer.com to others.

Date of experience: October 18, 2018
GB
1 review
0 helpful votes
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Could have asked for more
October 19, 2018

Very fast customer service response, very impressed. They actually corrected an error that I had made, which saved me a significant amount of money and time. Thank you team!

Date of experience: October 18, 2018