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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
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IT+
October 23, 2018

A perfect assistent that its ready to please your every request with so much respect and care, good job Freelancer for finding her.

Date of experience: October 23, 2018
India
1 review
0 helpful votes
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Payment Refund
October 23, 2018

Kayla B was kind and professional enough to look into my refund issue without much ado... she was spot on in resolving my issue... Thanks again Kayla :)

Date of experience: October 22, 2018
Malaysia
1 review
0 helpful votes
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Misinformation on Free Credit
October 25, 2018

Free credit meant for bid highlight was lost. $1.00 was charged instead. The free credit feature was made available in the Rewards section. However, it was untrue.

Carmen was able to (i) refund the $1.00 charged and (ii) reinstate the credit lost. Top marks for that but the misinformation is displeasing.

Date of experience: October 22, 2018
Indonesia
1 review
0 helpful votes
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Panik
October 23, 2018

Saya member baru dan merasa membuat kesalahan besar, namun freelancer melalui Rebecca R, general supportnya, benar-benar memberikan bantuan yang sangat berarti.
Jawabannya ramah dan sangat jelas

Thank you freelancer, thank you Rebecca R

Date of experience: October 22, 2018
Thailand
1 review
0 helpful votes
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Deposit issue
October 23, 2018

I was informed from my bank there are 2 transactions within 30 minutes, wondering I made a mistake to double the deposits since I haven't released the first milestone payment yet. Rebecca replied and explained very clearly that after I release the first milestone payment, I still have credited amount in my account for the future use.

Date of experience: October 22, 2018
Canada
1 review
0 helpful votes
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I connected with your agent Carmen A 2 x today. 1 i made a mistake on the amount of a milestone, and Carmen went in and changed the amount for me right away! From 75 usd to 40usd which it should have been (40)
We disconnected.
An hour later I was looking at my bank statement and noticed i was charged for thr 75 even if the milestone was fixed to 40.
I contacted chat and got Carmen again, i was happy because I knee Carmen would provide another fast solution. Carmen took controll and applied a refund for the difference, 35 UsD and also gave back the 2.33 security verification charge too. You have an amazing LEADER in Carmen, please develop Carmen because Carmen is amazing. Very happy and very satisfied, thank you Carmen so much! 10 on 10.100% well done!

Date of experience: October 22, 2018
VE
1 review
0 helpful votes
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Very kind and explained all my doubts
October 23, 2018

Just amazing! The support member explained all my doubts and taught me what to do... Freelancer have a good support team

Date of experience: October 22, 2018
Egypt
1 review
0 helpful votes
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Fantastic Support.
October 23, 2018

The supporter is polite, straightforward and helpful. Really it is awesome support. Thank you so much and I wish you success always.

Date of experience: October 22, 2018
Nigeria
1 review
0 helpful votes
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Lovely team
October 22, 2018

I made a mistake and they (Mason) were kind and understanding about it. They were able to make an exception for me. Great stuff, really.

Date of experience: October 22, 2018
Ireland
1 review
0 helpful votes
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Very great job Stephanie M.
October 22, 2018

I am very happy Stephanie M. Did a very good job for me when I thought i won't get my money back she help me. Thanks very much

Date of experience: October 22, 2018
Greece
1 review
0 helpful votes
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Amazing
October 22, 2018

Charlotte was very professional and helpful, she assisted me very fast and answered all my questions quickly and professionally, great work!

On a side not thought, I did wait a bit longer to get an agent but it's understandable, it's Monday...

Date of experience: October 22, 2018
Kenya
2 reviews
1 helpful vote
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Review for support stafff, Aleck M.
October 22, 2018

Aleck M. Was very kind, understanding, and remorseful about my situation and went the extra mile to get my case addressed.

Date of experience: October 22, 2018
Lebanon
1 review
0 helpful votes
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Great Help
October 22, 2018

Jade D. Was great help, he answered my questions and left no doubts:)
Thanks for being professional!

Date of experience: October 21, 2018
Nigeria
1 review
0 helpful votes
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Wonderful customer experience
October 22, 2018

My experience was wow and Troy C made it a memorable one. Making me understand freelancer better and how to cautious before accepting projects.

Date of experience: October 21, 2018
India
1 review
0 helpful votes
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Great service.
October 22, 2018

I am happy with customer support. Great service.
They explain by great way. I like it. Thank you so much for providing great service.

Thanks

Date of experience: October 21, 2018
Pakistan
1 review
0 helpful votes
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Very Professional and helpful support
October 22, 2018

It was so helpful and satisfying. Agent have addressed my all quires and responded well. At end I have got my issues resolved

Date of experience: October 21, 2018
California
1 review
0 helpful votes
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Informative.
October 22, 2018

Betty, helped me thoroughly and made me feel informed. I was having trouble with an employer and I felt it was a scam and she helped to uncover that fact.

Date of experience: October 21, 2018
Algeria
1 review
0 helpful votes
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Carmen A - Immense relief!
October 22, 2018

Carmen A helped me through a stressful moment caused by an inconsiderate employer who cancelled an awarded project right after I accepted it, which had resulted in the deduction of $25 from my balance.

Carmen kindly explained that the project fees are non-refundable but offered nonetheless to refund them as Bonus Balance to use on Freelancer. And it was such a relief that I almost got emotional!

Thank you again Carmen, you are amazing!

Date of experience: October 21, 2018
Hong Kong
1 review
0 helpful votes
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Quickest online support help
October 22, 2018

I just contacted freelancer.co online support and I got connected with Carmen A. I shared my concern regarding a refund and I got really prompt support to entertain my concern. Carmen A was really supportive and I really appreciate all the help and positivity I experienced during thew chat session. Thanks a lot Carmen for your support

Date of experience: October 21, 2018
Guatemala
1 review
0 helpful votes
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Excellent service from Betty
October 22, 2018

Thanks for your help.im create a dupplicated Milestone paymant because the total is 25 but we agreed with the price of 12.50

Date of experience: October 21, 2018