Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Today I got support from Freida and it was amazing.
I love him and freelancer support team very much.
Great Experience, Josie G Helped me and saved me from the problem in a very short time.
It's always great to get assistance from freelancer support team.
Had payment issues and complained and t was attended to promptly. Really love this platform. Excellent customer service From Katie R.
Frieda gave me a quick reply and support to my project fees query. She immediately removed the additional fees from my project
Thank you for the support
This is our first experience trying platforms that connect companies and freelancers. Even though we have basic IT knowledge and were not familiar with how Freelancer.com worked, the platform seems simple enough for posting jobs/projects right away and offer more in-depth aspects of recruiting.
I had some doubts about our project and how Freelancer worked, and support from Jade D. Was exceptionally helpful on all grounds, from the project skillset to company/developer relations and legal agreements.
Thank you.
Erwin C gave me fast, efficient and friendly service at Freelancer.com and helped me resolve the issue quickly. Highly recommended to all.
It was a good experience with chat with frieda. She quickly understand my issue and solved it in a reasonable time. I am happy with the service i got.
A great help. Clear and fast support and a kind approach.
Did not disconnect instantly when I was away for 10 seconds, unlike other her colleagues.
Thanks Jade D you did what i want Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks
Like the title says. Betty T was super patient, friendly and clear. It was a non issue really I was just confused about something related to chats.
Got a detailed answer on my question about how to change a Security Phone Number. Very grateful to Kayla B.
Very Helpful & clear. Did finalize and close my request in a very timely manner. I had the chance to work in a customer support managerial position & i can rate jade 10/10
Luckily, I had read abt Freelancer scams warning signs that communication outside Freelancer platform means this employer is a scam employer so I quickly requested for a chat support to confirm that the person who messaged me was really providing a scam project.
Freelancer support immediately took appropriate actions to investigate and closed this scam employer's account which was fast and decisive, makes Freelancer project search more safe as scam employer was being removed.
Thanks to the Freelancer Support Team :)
Kayla B was awesome and fast, she took care of business with class and professionalism, also I like to thank the customer support team for taking a quick action and help me solve a big problem, you guys are awesome
I had a problem with refunding the deposit from my FREELANCER account to my MASTER card with I have uploaded that deposit accidentally. I got a really great help from Kayla B. Who is working as a supporter on FREELANCER website. Thanks a lot, Kayla.
Kayla already helped me with useful support. I would like to recommend her with 5 stars. She helps me to instruct me how to cancel the membership. I really show my gratitude to her.
Charlotte was very helpful. All issues resolved!
I was solicited to give access to my Freelancer and even UpWork accounts due to alleged restrictions on Chinese people from these platforms. Which is totally a scam.
Anyways scammers' accounts deleted.
Very helpful and encouraging responded on time and help in every aspect
On of the great employer of freelancer
Would definitely work with him for further assist
Freida was a patient and more like of a savior to me as she understood my problem and fixed it in a minute. Appreciate that.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

