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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

District of Columbia
1 review
0 helpful votes
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Awesome support
October 28, 2018

Today I got support from Freida and it was amazing.
I love him and freelancer support team very much.

Date of experience: October 24, 2018
Pakistan
1 review
0 helpful votes
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Josie G Saved me
October 28, 2018

Great Experience, Josie G Helped me and saved me from the problem in a very short time.
It's always great to get assistance from freelancer support team.

Date of experience: October 24, 2018
Nigeria
1 review
0 helpful votes
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Excellent
October 28, 2018

Had payment issues and complained and t was attended to promptly. Really love this platform. Excellent customer service From Katie R.

Date of experience: October 24, 2018
India
1 review
0 helpful votes
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Project Fees Support
October 28, 2018

Frieda gave me a quick reply and support to my project fees query. She immediately removed the additional fees from my project

Thank you for the support

Date of experience: October 24, 2018
Portugal
1 review
0 helpful votes
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First experience on freelancer sites
October 28, 2018

This is our first experience trying platforms that connect companies and freelancers. Even though we have basic IT knowledge and were not familiar with how Freelancer.com worked, the platform seems simple enough for posting jobs/projects right away and offer more in-depth aspects of recruiting.

I had some doubts about our project and how Freelancer worked, and support from Jade D. Was exceptionally helpful on all grounds, from the project skillset to company/developer relations and legal agreements.

Thank you.

Date of experience: October 24, 2018
Germany
1 review
0 helpful votes
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Great service by Erwin
October 28, 2018

Erwin C gave me fast, efficient and friendly service at Freelancer.com and helped me resolve the issue quickly. Highly recommended to all.

Date of experience: October 24, 2018
Nepal
1 review
0 helpful votes
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Good service
October 28, 2018

It was a good experience with chat with frieda. She quickly understand my issue and solved it in a reasonable time. I am happy with the service i got.

Date of experience: October 24, 2018
Lebanon
1 review
0 helpful votes
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Josie G.
October 28, 2018

A great help. Clear and fast support and a kind approach.
Did not disconnect instantly when I was away for 10 seconds, unlike other her colleagues.

Date of experience: October 24, 2018
India
1 review
0 helpful votes
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Really Happy with Jade D.
October 28, 2018

Thanks Jade D you did what i want Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks

Date of experience: October 24, 2018
Romania
1 review
0 helpful votes
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Simple and stress free experience
October 24, 2018

Like the title says. Betty T was super patient, friendly and clear. It was a non issue really I was just confused about something related to chats.

Date of experience: October 23, 2018
Ukraine
1 review
0 helpful votes
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Got a detailed answer on my question about how to change a Security Phone Number. Very grateful to Kayla B.

Date of experience: October 23, 2018
Egypt
1 review
0 helpful votes
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Outstanding
October 23, 2018

Very Helpful & clear. Did finalize and close my request in a very timely manner. I had the chance to work in a customer support managerial position & i can rate jade 10/10

Date of experience: October 23, 2018
Singapore
1 review
0 helpful votes
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Luckily, I had read abt Freelancer scams warning signs that communication outside Freelancer platform means this employer is a scam employer so I quickly requested for a chat support to confirm that the person who messaged me was really providing a scam project.

Freelancer support immediately took appropriate actions to investigate and closed this scam employer's account which was fast and decisive, makes Freelancer project search more safe as scam employer was being removed.

Thanks to the Freelancer Support Team :)

Date of experience: October 23, 2018
Nevada
1 review
0 helpful votes
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Quick and straight to the point
October 23, 2018

Kayla B was awesome and fast, she took care of business with class and professionalism, also I like to thank the customer support team for taking a quick action and help me solve a big problem, you guys are awesome

Date of experience: October 23, 2018
India
1 review
0 helpful votes
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Helpful
October 23, 2018

Kayla B. Was very professional and helped me with my problem. Appreciate the help from Kayla B.

Thank you.

Date of experience: October 23, 2018
Turkiye
1 review
0 helpful votes
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Great assist on FREELANCER.COM
October 23, 2018

I had a problem with refunding the deposit from my FREELANCER account to my MASTER card with I have uploaded that deposit accidentally. I got a really great help from Kayla B. Who is working as a supporter on FREELANCER website. Thanks a lot, Kayla.

Date of experience: October 23, 2018
Viet Nam
1 review
0 helpful votes
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Kayla already helped me with useful support. I would like to recommend her with 5 stars. She helps me to instruct me how to cancel the membership. I really show my gratitude to her.

Date of experience: October 23, 2018
RU
1 review
0 helpful votes
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I was attacked by scammers
October 23, 2018

Charlotte was very helpful. All issues resolved!
I was solicited to give access to my Freelancer and even UpWork accounts due to alleged restrictions on Chinese people from these platforms. Which is totally a scam.
Anyways scammers' accounts deleted.

Date of experience: October 23, 2018
Hong Kong
1 review
0 helpful votes
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Project help
October 23, 2018

Very helpful and encouraging responded on time and help in every aspect

On of the great employer of freelancer

Would definitely work with him for further assist

Date of experience: October 23, 2018
India
1 review
0 helpful votes
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FULL SUPPORT!
October 23, 2018

Freida was a patient and more like of a savior to me as she understood my problem and fixed it in a minute. Appreciate that.

Date of experience: October 23, 2018