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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Wonderfull
October 29, 2018

Katie, thank you so much for the help cant explain verbally how much u helped.and the way you understood my problem was wonderfull thanx alot.

Date of experience: October 28, 2018
Sri Lanka
1 review
0 helpful votes
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It is great
October 29, 2018

Ketie R provided me needed information. Thank you. This will helpful for further things. It is a good chance to work in freelancer.

Date of experience: October 28, 2018
Egypt
1 review
0 helpful votes
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Freelancer.com Support Desk.
October 29, 2018

I had some issues with project fees on Freelancer.com.

So I contacted the support desk to find solution.

I was chatting with Katie. As soon as I explained the situation, they solved it soon.

Thanks Katie.

Date of experience: October 28, 2018
Sri Lanka
1 review
0 helpful votes
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Help From Kayla B.
October 28, 2018

Very expert of troubleshooting and solve the issue at once, and I was struck at that time.
Thank you so much for the help given.

Date of experience: October 28, 2018
Australia
1 review
0 helpful votes
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Great customer service
October 28, 2018

Barry would very helpful in helping me resolve an issue that was caused on my behalf. Thanks Barry!

Date of experience: October 28, 2018
India
1 review
0 helpful votes
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Good Support
October 28, 2018

Good Support for my issue. I am very happy. Thank you so much Kayla B. For your support. This is better experience for me.

Date of experience: October 28, 2018
Indiana
1 review
0 helpful votes
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Account Support
October 28, 2018

Kayla B was very patient and knowledgeable in helping me. I am very pleased you offer live chat its a life saver and very pleased with her hospitality and communication skills.

Date of experience: October 27, 2018
Bangladesh
1 review
0 helpful votes
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Great
October 28, 2018

I got a lot of benefits. Thanx you so much. Freelancer support is very helpfull for our. I respect freelancersupport.

Date of experience: October 27, 2018
AE
1 review
0 helpful votes
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Fake Project/Fake Employer
October 28, 2018

I accidentally accepted a Project prior to discussion over chat. To make the story short, the employer asked me to deposit an amount in order to get or to start a project. I realized, it's was a scam. So, I immediately reported the project details along with the employer's profile. I was also charged $50 on my profile which made me panicked. Thanks to Katie R., she did well to help solve the issue.

Date of experience: October 27, 2018
Finland
1 review
0 helpful votes
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Fast and Accurate Response
October 28, 2018

I was connected with the agent Katie. It was a fast response and details were accurate. Got the answer for the question

Date of experience: October 27, 2018
AE
1 review
0 helpful votes
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Thanks Katie
October 28, 2018

Katie is very helpful and professional as a new freelancer, she guided me well. Highly recommended! :)

Date of experience: October 27, 2018
India
1 review
0 helpful votes
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Freelancer Dispute Resolution
October 28, 2018

I spoke to a Kayla B and she helped, in a comforting way, to resolve the issue with a project. She took immediate action and ensured additional support when required

Date of experience: October 27, 2018
GB
1 review
0 helpful votes
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Fantastic Support from Kayla B
October 28, 2018

Kayla B gave me fantastic support and really understood what I needed. I had problems with a freelancer asking for money outside of freelancer and Kayla B advised me perfectly and help check my account. Thank you Kayla B

Date of experience: October 26, 2018
New York
1 review
0 helpful votes
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Great Customer Service
October 28, 2018

Today I had the pleasure of dealing with Kayla B. Customer Service Rep for Freelancers. Kayla B provided outstanding service and an attentive hear to my issues. Her response was swift and left me with the confidence that my issues would be dealt with.

Date of experience: October 26, 2018
DO
1 review
0 helpful votes
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Excellent service
October 28, 2018

Kayla B. Provide me with a really great service. Everything ran smooth and fast. Thanks for the service

Date of experience: October 26, 2018
India
1 review
0 helpful votes
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It was amazing ans quick.
October 28, 2018

They understand and did fair thing. I am really happy with them. Please give them a promotion. They are eligible. Thanks.

Date of experience: October 25, 2018
Egypt
1 review
0 helpful votes
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A Swift Refund!
October 28, 2018

I made a wrong withdrawal and Eric helped me to take my cash back\I am very glad to have him supporting me that way, I feel very safe with Freelancer!
Thank you very much!

Date of experience: October 25, 2018
Bangladesh
1 review
0 helpful votes
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Many thanks to Freelancer.com support team for helping me with the information. They always help us with their best.

Date of experience: October 25, 2018
Australia
1 review
0 helpful votes
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Great Assistance
October 28, 2018

Katie R was a great help in solving my issue.
She was polite and professional. Thank you.

Date of experience: October 25, 2018
Saudi Arabia
1 review
0 helpful votes
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Awsome
October 28, 2018

Geart,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Date of experience: October 25, 2018