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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Thank you for helping, he was very helpful and fast responding, thank you for this service Mohamed Mostafa
Kayla cooperate and addressed all my issues with politeness. I really appreciate freelancer for providing outstanding help services. Its make much easier so resolve issues quickly. I would like to thankyou special to kayla again for his help.
Claudia in Freelancer support team gave her time and guidance to help us, the support team work is highly appreciated.
Very helpful, in time, with a lot of explanation. Freelancer support team is the best and I want to "Thank you" Kayla B.!
I asked him to help me regarding the problem between my freelancer and me.
He helped me a lot and indicated direct way for resolving the problem.
Thanks to him again.
She familiar with all queries, she replies to any questions and quickly.
Not bored with many questions
Many thanks to all support team
Excellent service from Kayla. B prompt and accommodating with my requests and full understanding. Would request again 10/10.
Kayla help be ver well. I like the way she guide me. Really helped me. I hope my issue will resolved according to kayla told me.
Thanks kayla.
When you enter the site as an employer you are surprised to see so many 5 star raters. You believe everyone might be doing good work. That is sadly not the case. All those ratings are either managed by friends and family. Or the client is tricked by the freelancer to give the 5 star rating. 5 star rating else support will suffer. Or the customer is told that he will not not get the code or the documentation if he does not give a 5 star rating.
Also If you reach freelancer for these issues they ask you to resolve these issues amongst yourself. We will not mediate is what they say.
Typical responses on issues from Freelancer Support team.
1. I did not get the code - Sorry connect with your freelancer for this.
2. My project is not moving, the freelancer is not working - We do not mediate. That is not our role. Please talk to the freelancer.
3. Freelancer not responding - Please keep pinging the freelancer. This is not our role.
4. Freelancer not delivering work - Please explain work to the freelancer again. If work is not moving talk to them. We appreciate conversations.
Money Honey.
I have recently got into a problem and wanted someone to help. Claudia readily helped me, resolved my issue and make it really quick.
Very helpful and kind-heart person!
I contacted Barry for some support he helped me in such a great and humble manner. I have a word with him previously as well. I find him one of the best guy from support.
I had a problem with my account and I started to chat with Betty. He is very helpful. He took time and solve my problem. Thanks Betty
I had an issue where I made a mistake on releasing a milestone which was 100% my error and I was chatting with Carmen A and this support worker answered every question I had and put my mind at rest by checking that the issue was now resolved. The support worker Carmen A couldnt have been more helpful and the chat went so smooth my mind was put at rest.
I liked the experience. Thank you for the help. Sometimes it is difficult to find quick help, this time around I was lucky. Nothing else to add really.
It was really good, thanks, i had problem and he fixed it really soon and in good way, thank you again,
The support changes the score of one of my projects from 4.8 to 5 after my request. The fix has been made straight away and promptly.
Kayla B helped me solve my payment issue. The experience was quick and easy. Thank you, and I look forward to using Freelancer more in the future.
I was having issue with my identity verification. I was confuse about the Address Proof Verification. It is very well solved by Jade. Thanks again.
Superb help, very easy to talk with. Helped me with all of my needs, just great! Thanks a lot Betty!
Katie, thank you so much for the help cant explain verbally how much u helped.and the way you understood my problem was wonderfull thanx alot.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

