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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Live chat service
October 31, 2018

Thank you for helping, he was very helpful and fast responding, thank you for this service Mohamed Mostafa

Date of experience: October 29, 2018
1 review
0 helpful votes
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Great Service Provider
October 31, 2018

Kayla cooperate and addressed all my issues with politeness. I really appreciate freelancer for providing outstanding help services. Its make much easier so resolve issues quickly. I would like to thankyou special to kayla again for his help.

Date of experience: October 29, 2018
India
1 review
0 helpful votes
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Helpful Support Team
October 31, 2018

Claudia in Freelancer support team gave her time and guidance to help us, the support team work is highly appreciated.

Date of experience: October 29, 2018
Romania
1 review
0 helpful votes
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Great support!
October 29, 2018

Very helpful, in time, with a lot of explanation. Freelancer support team is the best and I want to "Thank you" Kayla B.!

Date of experience: October 29, 2018
Japan
2 reviews
0 helpful votes
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I asked him to help me regarding the problem between my freelancer and me.
He helped me a lot and indicated direct way for resolving the problem.
Thanks to him again.

Date of experience: October 29, 2018
PS
1 review
0 helpful votes
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Best Suppport in the world
October 29, 2018

She familiar with all queries, she replies to any questions and quickly.
Not bored with many questions

Many thanks to all support team

Date of experience: October 29, 2018
Australia
1 review
0 helpful votes
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Good customer service
October 29, 2018

Excellent service from Kayla. B prompt and accommodating with my requests and full understanding. Would request again 10/10.

Date of experience: October 29, 2018
Pakistan
1 review
0 helpful votes
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Good
October 29, 2018

Kayla help be ver well. I like the way she guide me. Really helped me. I hope my issue will resolved according to kayla told me.

Thanks kayla.

Date of experience: October 29, 2018
India
4 reviews
13 helpful votes
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When you enter the site as an employer you are surprised to see so many 5 star raters. You believe everyone might be doing good work. That is sadly not the case. All those ratings are either managed by friends and family. Or the client is tricked by the freelancer to give the 5 star rating. 5 star rating else support will suffer. Or the customer is told that he will not not get the code or the documentation if he does not give a 5 star rating.

Also If you reach freelancer for these issues they ask you to resolve these issues amongst yourself. We will not mediate is what they say.

Typical responses on issues from Freelancer Support team.
1. I did not get the code - Sorry connect with your freelancer for this.
2. My project is not moving, the freelancer is not working - We do not mediate. That is not our role. Please talk to the freelancer.
3. Freelancer not responding - Please keep pinging the freelancer. This is not our role.
4. Freelancer not delivering work - Please explain work to the freelancer again. If work is not moving talk to them. We appreciate conversations.

Money Honey.

Date of experience: October 29, 2018
India
1 review
0 helpful votes
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Claudia is Wonderful
October 29, 2018

I have recently got into a problem and wanted someone to help. Claudia readily helped me, resolved my issue and make it really quick.

Very helpful and kind-heart person!

Date of experience: October 29, 2018
India
1 review
0 helpful votes
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Barry N - Life Saver
October 29, 2018

I contacted Barry for some support he helped me in such a great and humble manner. I have a word with him previously as well. I find him one of the best guy from support.

Date of experience: October 28, 2018
India
1 review
0 helpful votes
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Betty is realy helpful
October 29, 2018

I had a problem with my account and I started to chat with Betty. He is very helpful. He took time and solve my problem. Thanks Betty

Date of experience: October 28, 2018
NL
1 review
0 helpful votes
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Mistaken payment issue
October 29, 2018

I had an issue where I made a mistake on releasing a milestone which was 100% my error and I was chatting with Carmen A and this support worker answered every question I had and put my mind at rest by checking that the issue was now resolved. The support worker Carmen A couldnt have been more helpful and the chat went so smooth my mind was put at rest.

Date of experience: October 28, 2018
New York
1 review
0 helpful votes
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Quick, and easy to communicate.
October 29, 2018

I liked the experience. Thank you for the help. Sometimes it is difficult to find quick help, this time around I was lucky. Nothing else to add really.

Date of experience: October 28, 2018
Turkiye
1 review
0 helpful votes
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Good, Thanks,
October 29, 2018

It was really good, thanks, i had problem and he fixed it really soon and in good way, thank you again,

Date of experience: October 28, 2018
Australia
1 review
0 helpful votes
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Change score of a project
October 29, 2018

The support changes the score of one of my projects from 4.8 to 5 after my request. The fix has been made straight away and promptly.

Date of experience: October 28, 2018
Austria
1 review
0 helpful votes
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Kayla B was great!
October 29, 2018

Kayla B helped me solve my payment issue. The experience was quick and easy. Thank you, and I look forward to using Freelancer more in the future.

Date of experience: October 28, 2018
India
1 review
0 helpful votes
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Very Kind and helpful
October 29, 2018

I was having issue with my identity verification. I was confuse about the Address Proof Verification. It is very well solved by Jade. Thanks again.

Date of experience: October 28, 2018
Croatia
1 review
0 helpful votes
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Great experience with Betty
October 29, 2018

Superb help, very easy to talk with. Helped me with all of my needs, just great! Thanks a lot Betty!

Date of experience: October 28, 2018
India
1 review
0 helpful votes
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Wonderfull
October 29, 2018

Katie, thank you so much for the help cant explain verbally how much u helped.and the way you understood my problem was wonderfull thanx alot.

Date of experience: October 28, 2018