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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Fees concern
October 9, 2018

I was inquiring about a project fee concern that was charged to my account even though the project was cancelled. Kayla B was able to assist me efficiently and answer my questions

Date of experience: October 7, 2018
Pakistan
1 review
0 helpful votes
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I am simply amazed, how "Troy C" assist me as senior person i would highly recommend, Troy C is your asset. I really loved to chat with him and i really loved the way he supported me. Simply Awesome.

Date of experience: October 6, 2018
Pakistan
1 review
0 helpful votes
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Katie
October 8, 2018

Katie is a very helpfull agent. I received many information for her. I hope she is a very good and proud agent for freelancer.com.

Thanks to her.

Date of experience: October 6, 2018
Italy
1 review
0 helpful votes
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Great service
October 8, 2018

Thanks, Kayla understood and solved all my issues regarding my dissatisfaction with a contest I ran. She understood my concerns and did the best to help me out.

Date of experience: October 6, 2018
Morocco
1 review
0 helpful votes
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Kayla B.
October 8, 2018

She understand my situation and she try to help me, i really appreciate that, thank you Very much Kayla B.

Date of experience: October 6, 2018
Turkiye
1 review
0 helpful votes
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Very helpfull assistance
October 8, 2018

The assistance is listen to me and care to me. She help me.
She represents Freelancer.com in a beautiful way.

Her name is Kayla B.
Another one is Friede S.

Date of experience: October 6, 2018
Germany
1 review
0 helpful votes
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Good and fast support
October 8, 2018

Kayla B. Was very helpful in handling my dispute and answered my questions skillfully and patiently.

Date of experience: October 6, 2018
New Zealand
1 review
0 helpful votes
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Kayla B excellent customers service
October 8, 2018

Kaylas help to resolve an issue we had, was absolutely amazing. She was clear, patient and prompt to our enquiries.
Would never thought an online business could take a customers enquiry with such professionalism and efficiency.
Thank you Kayla, wish the best

Date of experience: October 6, 2018
India
1 review
0 helpful votes
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Fantastic Experience
October 8, 2018

It was awesome to talk with verified team member(Chelsea). Very smooth throughout the whole conversation. Awesome experience!

Date of experience: October 6, 2018
Pakistan
1 review
0 helpful votes
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Excellent Support By Stephanie M.
October 8, 2018

I had problem with the verification of my account, i contacted with freelancers team and agent Stephanie M. Was assigned to me. He is a great agent with great communication skills, He througly go through all of my problems, and successfully solve them in minimum time. I am very happy

Date of experience: October 5, 2018
India
1 review
0 helpful votes
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Lyndon S- freelancer services
October 8, 2018

It was wonderful experience
Explained the reason for the deductions and helped me in reversing the same

Date of experience: October 5, 2018
Bangladesh
1 review
0 helpful votes
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He's resolved my concern
October 8, 2018

He give me the right and accurate information and helping need what I was waiting for. And he helped me a lot in my crisis moment. I am very much happy to his behavior.
Thank you very much.

Date of experience: October 5, 2018
Nigeria
1 review
0 helpful votes
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Empathic
October 8, 2018

Kayla B listened to me. She listened to my concerns and addressed them. I had an issue with membership payment. I had not used the service because I did not understand it. I cancelled on the last day when the fees were deducted. But she understood my plight. And I am grateful for that. Thank you Kayla.

Date of experience: October 5, 2018
Australia
1 review
0 helpful votes
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Stephanie M
October 8, 2018

Great, helpful. Got the job done, all in a very short time. I will use this service again. Very pleased.

Date of experience: October 5, 2018
India
1 review
0 helpful votes
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Freelancer.com related
October 7, 2018

Good experience, no issues with clearing my doubts.
Polite and no language issues. Helped a lot in my issues with freelancer[dot]com

Date of experience: October 5, 2018
Kenya
1 review
0 helpful votes
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Excellence
October 7, 2018

The experience so far is excellent and the support is perfect.The conversation was very satisfying and the support was very much cooperative. Look forward to continuing working with the compnay.

Date of experience: October 5, 2018
Germany
1 review
0 helpful votes
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Review
October 7, 2018

Josie was awesome, quick, friendly and efficient. Solved my question and gave me full resources.
I dunno what else I should type, the chat was probably less than 100 characters...

Date of experience: October 5, 2018
LA
1 review
0 helpful votes
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Good Service
October 7, 2018

Josie G is so nice person.
I am happy his service.
I will contact at any time if I get any other issues.
Thanks.

Date of experience: October 5, 2018
Philippines
1 review
0 helpful votes
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For Charlotte B.
October 7, 2018

A quick fix for a problem. Addressed all my inquiries and my concerns. Keep it up. A good place to inquire problems about freelancer.

Date of experience: October 5, 2018
India
1 review
0 helpful votes
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Very supportive and helpful
October 7, 2018

Had a very great experience with Stephanie M, he resolved my query and he was very supportive.

Thanks.

Date of experience: October 5, 2018