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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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For Charlotte B.
October 7, 2018

A quick fix for a problem. Addressed all my inquiries and my concerns. Keep it up. A good place to inquire problems about freelancer.

Date of experience: October 5, 2018
India
1 review
0 helpful votes
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Very supportive and helpful
October 7, 2018

Had a very great experience with Stephanie M, he resolved my query and he was very supportive.

Thanks.

Date of experience: October 5, 2018
India
1 review
0 helpful votes
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Awesome Support
October 7, 2018

It was really quick and helpful. Great Support first time. Highly appreciable.
Artistixe IT Solutions LLP is full satisfied with their support.

Date of experience: October 5, 2018
Egypt
1 review
0 helpful votes
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I got a wonderful assist
October 7, 2018

In a few words today, I got a wonderful assist from Gonzalo V. as he helped me to eliminate a problem which was related to my account.
He is fab

Date of experience: October 5, 2018
Florida
1 review
0 helpful votes
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Quick response, very helpful
October 7, 2018

My experience with Eric S. Was very pleasant. He was nice and efficient, took care of my issues and I was able to continue on.

Date of experience: October 4, 2018
Morocco
1 review
0 helpful votes
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Very good and very great assistant
October 7, 2018

I have a problem I forgot the automatic payment on paypal
And I can not buy the pack adhéron for the moment
And this assistant help me
Thank you very much

Date of experience: October 4, 2018
Japan
1 review
0 helpful votes
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Very helpful
October 4, 2018

She was understanding and helped me with the problem and was very proactive. Listened to everything I wrote and responded very quickly.

Date of experience: October 4, 2018
Pakistan
1 review
0 helpful votes
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One-time courtesy by Katie R.
October 4, 2018

I had to wave off payable amount of membership plan which I didn't want to use any more. Katie helped me removing the payable amount from my account. I really appreciate and thankful to Katie and freelancer administration for this kindness and courtesy.

Date of experience: October 4, 2018
Egypt
1 review
0 helpful votes
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A++
October 4, 2018

The best chat with the best agent I really appreciate that. This chat was really helpful. Many thanks,

Date of experience: October 4, 2018
Singapore
1 review
0 helpful votes
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Appreciation to Stephanie M.
October 4, 2018

Would like to thank Stephanie M. For her help. She provides more understanding on how freelancer's invoicing system works

Date of experience: October 4, 2018
Slovakia
1 review
0 helpful votes
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Great help
October 4, 2018

Great help, thank you
I rate my Experience With Freelancer with five stars:-)
*************************

Date of experience: October 4, 2018
Switzerland
1 review
0 helpful votes
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Not latest projects chown
October 4, 2018

Had issue where system showed 6 days ago projects. Support explained how notification can be modified to make it work again

Date of experience: October 4, 2018
India
1 review
0 helpful votes
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Super support freida
October 4, 2018

He chat nicely. Resolved full problem. Great cooperation and nice talking and solve dispute. I got all money to paypal

Date of experience: October 4, 2018
Pakistan
1 review
0 helpful votes
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Stephanie M.
October 4, 2018

She is very helpful, took interest in my dispute and look in to my matter very seriously and took right decision, I will prefer this agent to be the highest helpful agent of freelancer

Date of experience: October 4, 2018
Singapore
1 review
0 helpful votes
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Straight forward answer
October 4, 2018

Easy to understand and also straight to the point.
Eric was the angel to save me of my queries.
Point was made clear to help me of my queries.
This help me improve on future projects hiring.

Date of experience: October 3, 2018
Greece
1 review
0 helpful votes
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Excellent support by Katie
October 3, 2018

I had an issue with a contest that was made by mistake and Katie helped me in an accurate and timely fashion 5 starts support!

Date of experience: October 3, 2018
Cameroon
1 review
0 helpful votes
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Fees
October 3, 2018

I've a dial chat with Katie R. She gave me good advices and let me know how to start in freelancer. I explain myself to tell her how some people take us money offside the site. She gave me good advices

Date of experience: October 2, 2018
Klaudia T.
Albania
1 review
0 helpful votes
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Excellent Support
October 3, 2018

I had a billing problem, due to my absence online, I missed the dates and didn't use any service. For this I contacted you live support and Benny S. helped me with my issues. The communication was professional, fast and helped me a lot. I would recommend your Benny S. for higher positions, if possible. He has communication skills, professionalism, as well as technical skills. Thank you for your service. I really appreciate it.

Date of experience: October 2, 2018
AE
1 review
0 helpful votes
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Good customer service
October 2, 2018

I had a conversation with Kayla about one of my concerns. She was very polite and she helped me find the answer for my concern. Thank you!

Date of experience: October 2, 2018
Albania
1 review
0 helpful votes
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Barry gave me a really straight forward and fast solution about my concern. I will be happy to have support fro him again in the future.

Thanks

Date of experience: October 2, 2018