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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Amazing Support
October 2, 2018

Jeremy R. Was the person who helped me solve my problem. He is very empathetic with his approach, and solved my problem immediately.

Date of experience: October 2, 2018
Sri Lanka
1 review
0 helpful votes
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Freelancer support with Frieda
October 2, 2018

Great Experience, Excellent Support, Patient and very Helpful. Lucky to have agents like her.

Thank you very much.

Date of experience: October 2, 2018
California
1 review
0 helpful votes
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External dispute
October 2, 2018

This dispute resolving from the freelancer site is not good, but I think freelancer have no other way to protect this issue. And thanks for the support help.

Date of experience: October 1, 2018
Nevada
1 review
0 helpful votes
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I had a pleasant experience
October 2, 2018

I needed assistance with mu Etsy and Amazon accounts both were taken care of. Very professionally and in a timely manner.
My only gripe would be there is no telephone assistance with freelancer.

Date of experience: October 1, 2018
Texas
1 review
0 helpful votes
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She was very helpful
October 2, 2018

In our brief moment of conversation Rebecca was very helpful I would recommend her greatly to anyone needing help or assistance. I think she was very attentive,

Date of experience: October 1, 2018
Philippines
1 review
0 helpful votes
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Withdrawals
October 4, 2018

Why is that it takes 15 days to make our first withdrawal? Then after 15 days we have to wait again on when it will be deposited on our bank account... I mean can't you guys make it atleast 1 week for the verification process?

Date of experience: October 1, 2018
GB
1 review
0 helpful votes
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Kayla did brilliantly well, listened to the problem, understood the issue and took the appropriate action - Contest Holder appending Rights Grabbing terms to Contest. Hopefully the right department will act on the report, we only work through Freelancer on the basis that we're their to sell the rights to our work, not hand them over for free - we're full time professionals, clearly Kayla B of Freelancer support is a professional too! 10/10

Date of experience: October 1, 2018
Bangladesh
1 review
0 helpful votes
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Very Expert
October 1, 2018

Michelle A. Is an awesome guy. He helped me & our discussion was very clean. He understands instantly my requirement. He solved in a few moments. Thanks a lot, Michelle.

Date of experience: October 1, 2018
Armenia
1 review
0 helpful votes
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Super
October 1, 2018

I just had a chat session with Kayla B. And she was very helpful by answering my questions fully and professionally. Good job. Thanks a lot.

Date of experience: October 1, 2018
Canada
1 review
0 helpful votes
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Best support agent
October 1, 2018

Kayla B. Was exceptionally good. Very helpful, and actually helped me with my problem :) I am thankful for the assistance!

Date of experience: October 1, 2018
Bangladesh
1 review
0 helpful votes
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Frieda is a great agent.
October 1, 2018

I'm very much pleased to Frieda's chat. I got my solution 100% what I expect. Thanks for your support.

Date of experience: October 1, 2018
Australia
1 review
0 helpful votes
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Josie G.
October 1, 2018

Recently required some assistance on a project I had posted on freelancer. Josie G, was able to guide and educate me in a professional and efficient manner saving me a lot of time, Thank-you!

Date of experience: September 30, 2018
California
1 review
0 helpful votes
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Great experience
October 1, 2018

The representative provided me with all the information I needed. He walked me through the necessary steps to do what I needed.

Date of experience: September 30, 2018
Washington
1 review
0 helpful votes
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Five-Stars!
October 1, 2018

Rebecca helped me tremendously with my membership problems. I explained my problem, and immediately she resolved it. She was kind and courteous on the chat, and was very thoughtful and paid attention to my problem. Thank you!

Date of experience: September 30, 2018
Bangladesh
1 review
0 helpful votes
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Very first...
October 1, 2018

It was great support. Erwin has been really supportive and provided me prompt responses to my queries. Thanks "Erwin C."

Date of experience: September 30, 2018
India
1 review
0 helpful votes
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Very Helpful
October 1, 2018

It was a wonderful experience to interacting with Kayla B. My Issue is Resolved now. Thanks to entire freelancer support team.

Date of experience: September 30, 2018
Gevorg T.
Armenia
1 review
0 helpful votes
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Problem resolution
October 1, 2018

The great company. Very responsive, and open for discussion. It is just pleasure to do business with your company.

Date of experience: September 30, 2018
India
1 review
0 helpful votes
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It was just awesome
October 1, 2018

They helped me a lot and went beyond their limits to help me. After being cheated I had lost all my motivation but thanks to them.

Date of experience: September 30, 2018
Singapore
1 review
0 helpful votes
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Good Help
October 1, 2018

It was great help. The agent was very helpful and responsive. It was a great experience and thankyou for all your help.

Date of experience: September 29, 2018
Hungary
1 review
0 helpful votes
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Project searching issue
September 30, 2018

Kayla B. From support helped me with my problem, as it couldn't be solved by common means, she escalated it to the Engineering team, which is a good way to solve it. She was helpful and attentive.

Date of experience: September 29, 2018