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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Nigeria
1 review
0 helpful votes
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Contest Handover Delay
September 30, 2018

I had the quickest and positive response from a Freelancer Support. Kayla (that's her beautiful name) sure did handled it very well and professionally. And I am very sure that I will get a good report when next I check. Thanks Kayla.

Date of experience: September 29, 2018
Pakistan
1 review
0 helpful votes
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Great Service
September 30, 2018

I love freelancer.com because I earn money from there and I always hire professional people from there. Thanks

Date of experience: September 29, 2018
Australia
1 review
0 helpful votes
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Great service
September 29, 2018

This website is a great place where people from anywhere in the world can come together and find jobs or people to work fro them.

Date of experience: September 28, 2018
India
1 review
0 helpful votes
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Payment concerns
September 29, 2018

It was great. Kayla has been really supportive and provided us prompt responses to our queries. We were really worried about our client payment been stick. But she cleared the doubts and understood our concern.

Date of experience: September 27, 2018
Washington
2 reviews
0 helpful votes
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Your website is not very user friendly or comprehensible to navigate. But Cyril C was very prompt and helpful in clarifying any questions I had regarding my transaction history. Thank you!

Date of experience: September 27, 2018
Spain
1 review
0 helpful votes
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Help from Josie G.
September 27, 2018

I was given all the information I needed. I was assured that everything was fine and I shouldn't be worried.

Date of experience: September 27, 2018
Pakistan
1 review
0 helpful votes
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Very helpful.
September 27, 2018

The freelancer's customer support is really very to the point, friendly and helpful. The problem that i was facing was resolved in less than a minute.

Date of experience: September 27, 2018
India
1 review
0 helpful votes
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Helpful
September 27, 2018

Frieda helped me solving issue I was facing for renewing my membership. She cancelled my previous membership & advised me how I can renew for professional membership. Very helpful!

Date of experience: September 27, 2018
India
1 review
0 helpful votes
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Problem Trouble Shooter
September 27, 2018

A very knowledgeable person, thanks for helping me out, She answered my queries without any break, thanks Freelancer team for hiring such good candidates

Date of experience: September 27, 2018
Egypt
1 review
0 helpful votes
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The beginning
September 27, 2018

He really helped me, i was in a total loss, i asked him for everything i didnt knew in freelancers but he was really helpful

Date of experience: September 26, 2018
Portugal
1 review
0 helpful votes
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Great support experience
September 26, 2018

Macall was extrememly helpful and exceedingly kind. He convinced me to try the Verified Freelancer Program and I eagerly wish to have success on it. Thanks!

Date of experience: September 26, 2018
Germany
1 review
0 helpful votes
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Very nice person
September 26, 2018

I have resolve all my issue with this chat, and he listen my all problem and resolve, nice to talk with him, and all work perfect now

Date of experience: September 26, 2018
Philippines
1 review
0 helpful votes
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GREAT SERVICE PROVIDER
September 26, 2018

I RECOMMEND CHARLOTTE B. FOR PROVIDING ME A GREAT SERVICE IN RESPONDING TO MY CONCERN AND REQUEST. THANK YOU SO MUCH.

Date of experience: September 26, 2018
GB
1 review
0 helpful votes
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Perfect!
September 25, 2018

Helped me with my issue very quickly, with explanations. Perfect assistance! Couldn't have asked for a better customer service agent!

Date of experience: September 25, 2018
Romania
1 review
0 helpful votes
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Spot on!
September 25, 2018

Heather from support is very helpful and she did her job perfectly.
She is very intelligent and understands easily what the issue is and what actions are required.

Date of experience: September 25, 2018
Germany
2 reviews
0 helpful votes
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Very good feedback
September 25, 2018

Thank you very much Frieda! Very good service and lots of help. Thank you very very much. I will definitely use your help again.

Date of experience: September 25, 2018
Denmark
1 review
0 helpful votes
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Can't withdraw money
September 25, 2018

I've big problem on withdrawing money from a unfamiliar client.
So I contacted support team and Josie G. Gave me a great help.

Best Regards

Date of experience: September 25, 2018
KR
1 review
0 helpful votes
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Period.
September 25, 2018

Rebecca gave me an answer that I wanted.
And... I want to say that I am very gratitude to Cyril who helped me to resolve dispute problem.
Thank you.

Regards.

Date of experience: September 24, 2018
Texas
1 review
0 helpful votes
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GREAT CUSTOMER SERVICE
September 25, 2018

This agent went a step further to help me out. She was really helpful and very quick. She was also very nice. A+++ for her.

Date of experience: September 24, 2018
DO
1 review
0 helpful votes
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Being Scammed? Freelancer got my back.
September 24, 2018

We have them everywhere. Scammers...

I've applied to two jobs and invested a little bit of money for my bid to stand out. Those applications resulted to be a scam. After I realized, I contacted support and Keyla B really assisted me into confirming my concerns.

Date of experience: September 24, 2018