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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

NL
1 review
0 helpful votes
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Good and Fast customer service
September 24, 2018

Josie. G customer service are fast and understand what i asking and he immediately process the thing i need.

Good job

Date of experience: September 24, 2018
Ukraine
1 review
0 helpful votes
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Awesome support!
September 24, 2018

I had a problem with a membership fee. The customer support representative was very helpful and resolve my issue in a few minutes! Thank you for your time and help, Barry ;)

Date of experience: September 24, 2018
Bangladesh
1 review
0 helpful votes
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Great customer service
September 24, 2018

I was facing a difficulties while submitting my documents for verifying my identity here. At that time she comes and helps me verifying my identity.

Date of experience: September 24, 2018
Oklahoma
1 review
0 helpful votes
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Quick, Concise, Just what I asked for
September 24, 2018

Eric was my hero tonight, I needed 2 things done and he quickly got them done and was respectful as well. A+

Date of experience: September 23, 2018
Minnesota
1 review
0 helpful votes
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Thanks a lot!
September 24, 2018

I was contacted by an employer about a project I didn't even remember bidding for. They asked me to contact via an email address. I contacted freelancer contact us and the associate was very helpful in explaining that it violated their terms and conditions. I was helped within minutes of initiating the chat. Thanks a lot Eric.

Date of experience: September 23, 2018
Turkiye
1 review
0 helpful votes
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Helpfull
September 24, 2018

He was very helpfull and even my english not enough he understand what i am saying and help me for my refund deposit thanks for him

Date of experience: September 23, 2018
India
1 review
0 helpful votes
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Best support till date
September 23, 2018

It was a pleasure talking with Katie. She solved and discussed everything just I needed. Thanks for the refund an all.

Date of experience: September 23, 2018
Egypt
1 review
0 helpful votes
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Great Customer Support
September 23, 2018

I had a problem with the payment and fees and the customer support gives me a on more month of free plus membership
Great thanks to customer support of freelancer especially agent
"Gonzalo V. "
Thank you

Date of experience: September 22, 2018
Kenya
1 review
0 helpful votes
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Extremely helpful.
September 22, 2018

Kayla B. Was attentive, helpful, and adept at customer service. She went above and beyond to make sure my concerns were handled in a timely and sensitive fashion. She is everything customer service should be, and I am very pleased with how this chat went.

Date of experience: September 22, 2018
Kyrgyzstan
1 review
0 helpful votes
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Great help of the agent
September 22, 2018

Excellent work of the agent named Kayla B. Who explained me in details everything I've asked and helped me to solve my problem. It's so great that freelancer.com has such great agents. Thank you!

Date of experience: September 22, 2018
California
1 review
0 helpful votes
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Fast Response
September 22, 2018

Took care of what I needed very quickly. I asked that my project budget range be increased. He did it very fast and very politely.

Date of experience: September 21, 2018
Delaware
1 review
0 helpful votes
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Ask question
September 22, 2018

Katie was great and so clear and answered my questions patiently. Thanks for your help and your time Katie.

Date of experience: September 21, 2018
Pakistan
1 review
0 helpful votes
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Great
September 22, 2018

Josie G. Is So nice and Helping one. Thank You so much for assisting me on such a care and patience.

Date of experience: September 21, 2018
Pakistan
1 review
0 helpful votes
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Nice chat with Kayle B.
September 22, 2018

Nice to talk with Freelancer team.
I have some issue of payment and Kayle B. Satisfied me and provide me some benefits.
Thank you so much

Date of experience: September 21, 2018
Pakistan
1 review
0 helpful votes
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Wonderful Experience
September 22, 2018

I find the Customer Help Center of freelancer a very professional service. I talked with Emeline today and got my problem solved. Thank you for service

Date of experience: September 21, 2018
Ireland
1 review
0 helpful votes
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Help with reviews and scores
September 22, 2018

Joise G. Was very helpful and quick. Great service, timely and efficient. Answered all of my questions.

Date of experience: September 21, 2018
India
1 review
0 helpful votes
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Amazing Assistance By Katie R.
September 22, 2018

It was little distress with the extra project fee deducted on one of my projects. I then contacted with Freelancer Support Team and came in contact with Katie R. I explained everything to her which were happened during the project. She listened my problem very patiently and assisted me well. Even she helped me in refunding extra fee which was deducted from my account.

I have given her 5 star rating and thank every member of the support team for such good work.

Thanks again!

Date of experience: September 21, 2018
India
1 review
0 helpful votes
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Great help by Frieda S.
September 22, 2018

Frieda S. Resolved my issue in just 2 minutes. Very fast response and communication. Keep it up.
Getting a connection with a support executive took some time but after that it was super fast.

Date of experience: September 20, 2018
Colombia
1 review
0 helpful votes
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FRieda was great!
September 20, 2018

Very helpful, good communication, thanks again, my issue has been solved very quickly.
I will come back to her again if i need it without hesitation

Date of experience: September 20, 2018
South Africa
1 review
0 helpful votes
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Give that man a Jameson!
September 20, 2018

He knew exactly my problem and was quick and assisted.
First time spoke to someone who actually knew what was going on in freelancer.

Date of experience: September 19, 2018