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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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We had a great experience with Jonny to apply our profile for the "Rising Star" program.
His communication was clear, precise and helpful.
We did have a couple of additional requirements to go through to complete the process but Jonny was patient and helpful throughout.

Date of experience: February 18, 2025
Japan
1 review
0 helpful votes
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Verified
March 1, 2025

It was punctual and very formal. The interviewer's camera was off, so I thought it was not fair, so I give one less star. Another thing is that the interviewer asked my facebook and linked in URL. I figure that was part of the requirement, but I thought it was not necessary during the interview. It is personal information. So if you require the information, it should be done during registration process or something.

Date of experience: February 18, 2025
VE
1 review
0 helpful votes
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Excellent attention Jonny!
March 1, 2025

Jonny Very kind and attentive to my questions at all times, thank you very much

Date of experience: February 18, 2025
BA
1 review
0 helpful votes
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Excellent help!
February 28, 2025

Andrei M. Give me a lot of helps, he provides very kind chat and be here for any of my wishes. Thanks in advance.

Date of experience: February 18, 2025
Pakistan
1 review
0 helpful votes
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Preferred Freelancing Programe
February 28, 2025

It was a great experience having discussed my preferred freelancing program with them. Thankyou

Date of experience: February 18, 2025
Morocco
1 review
0 helpful votes
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Verificatin Support
February 28, 2025

Nicola R. Has been of great help, solved the issue in no time.

Date of experience: February 18, 2025
Nigeria
1 review
0 helpful votes
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Good
February 28, 2025

It was so smooth. I only had issues when she asked for date of transactions, it wasn't showing on my phone but it dated 'Today' aside this, there's no other issue.

Date of experience: February 18, 2025
Pakistan
1 review
0 helpful votes
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About withdrawal methods.
February 28, 2025

It was a great experience to share my concerns with freelancer.com customer support.Special thanks to Magenta.s.

Date of experience: February 18, 2025
India
1 review
0 helpful votes
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Danette O. Provided excellent assistance during my onboarding to the Preferred Freelancer Program. He was prompt, courteous, and helpful throughout the process.

Date of experience: February 17, 2025
Pakistan
1 review
0 helpful votes
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Awsome Support by Magenta
February 28, 2025

Magenta is a great support agent, very cooperative

Date of experience: February 17, 2025
Bangladesh
1 review
0 helpful votes
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Xavier B. I am happy for your service
February 27, 2025

Xavier B. Is a good and helpful person. I'm very happy to talk to Xavier B.

Date of experience: February 17, 2025
Viet Nam
1 review
0 helpful votes
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Great service from Jonny
February 27, 2025

Great service from Jonny, he has provided very detail about Preferred Freelancer Program or answered any question I have. Thank you very much!

Date of experience: February 16, 2025
MD
1 review
0 helpful votes
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Perfect service
February 26, 2025

Xavier was very responsible, professional and quick in his assistance. His work is perfect example of excellent service.

Date of experience: February 16, 2025
Peru
1 review
0 helpful votes
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Help verifying debit card
February 25, 2025

They helped me efficiently to verify my card, the treatment was good and cordial.

Date of experience: February 15, 2025
Pakistan
1 review
0 helpful votes
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Initiated my case very quickly
February 25, 2025

I was worried about my negative balance due to a client. But, now I am feeling happy because he initiated my case (number *******) very quickly. Thanks

Date of experience: February 15, 2025
South Africa
1 review
0 helpful votes
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Danette is a champion!
February 25, 2025

OUtstanding. Danette was extremely professional and efficient. I can't express how grateful I am for how immediate and complete Freelancer's action was in this case protecting me from a scam. Stunning!

Date of experience: February 15, 2025
Pakistan
1 review
0 helpful votes
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Best support Nicola R
February 25, 2025

Nicola R was really good in assistance. He reviewed all the details and assist me properly.

Date of experience: February 15, 2025
Brazil
1 review
0 helpful votes
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Excellent service! 😊
February 25, 2025

Excellent service! Attentive service and helped me with my problem.

Date of experience: February 15, 2025
Germany
1 review
0 helpful votes
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;)
February 25, 2025

Thanks thanks thanks thanks
Thanks thanks thanks thanks

Date of experience: February 15, 2025
Australia
1 review
0 helpful votes
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Wonderful
February 25, 2025

Danette O was very helpful with my refund and was easy to navigate with rather than other annoying agents

Date of experience: February 15, 2025