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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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About membership
October 19, 2019

Jessica B was so kind and smart
Thank you for help.

Date of experience: October 19, 2019
India
1 review
0 helpful votes
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For explaining very well
October 19, 2019

Very goodfully guide and explaining very well. Thank you so much. You are great explaining to me. Thank you.

Date of experience: October 19, 2019
India
1 review
0 helpful votes
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Denyse F
October 19, 2019

Denyse was very supportive. He is clear with my all queries when i was trying to setup my freelancer account

Date of experience: October 19, 2019
Nigeria
1 review
1 helpful vote
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I have a nice time with her with all my questions answered.

Date of experience: October 18, 2019
Georgia
1 review
0 helpful votes
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Good information provided
October 18, 2019

I got good information on this site which is helpful.

Date of experience: October 18, 2019
Nigeria
1 review
0 helpful votes
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Excellent!
October 18, 2019

This particular Freelancer.com agent is such a supportive personality! I got clarity to all of questions.
Thumbs up to Rhian C.

Date of experience: October 18, 2019
1 review
0 helpful votes
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Mary offer me annual plan and after i have subscribed it have get lot of issue regarding my profile. For Example my skills changes which i have added on my profile, after subscription the employer to who i was following not showing on my following list and many more things but she help me lot of things as much as she have the access on the system. I recommended her and she is the pride of supporting team on freelancer in my view.

Date of experience: October 18, 2019
Mexico
1 review
0 helpful votes
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Fast
October 18, 2019

The assessor give me a fast an efficient response ill probably recommend him

Date of experience: October 18, 2019
GB
1 review
0 helpful votes
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Good assistance!
October 18, 2019

Janika was very helpful with my problem! She helped me to request a refund just in couple of minutes

Date of experience: October 18, 2019
Honduras
1 review
0 helpful votes
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Whenever I have a question, they give me an answer in less than 3 minutes, the level of professional attention is incredible, the best platform to work at freelancer.com

Date of experience: October 17, 2019
Japan
1 review
0 helpful votes
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Very helpful
October 18, 2019

Jessica B. Is professional, kind and sincere.
I'd like to talk with her again.

Date of experience: October 17, 2019
Colorado
1 review
0 helpful votes
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Jessica B helped a lot
October 18, 2019

Needed help with a stupid charge in my account, Jessica B helped super fast and fixed my problem. Great person!

Date of experience: October 17, 2019
Pakistan
1 review
0 helpful votes
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Good Agent
October 17, 2019

He/She was very helpfull and caring am very happy with that,... thanks a lot :)

Date of experience: October 17, 2019
Egypt
1 review
0 helpful votes
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RhianC. Was very helpful
October 17, 2019

Rhian C. The only agent who communicate with the verification team and made them answer my request which is stayed for too long with no reply

Date of experience: October 17, 2019
New Jersey
2 reviews
0 helpful votes
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Jessica B was very kind and helpful.
October 17, 2019

Talked to Jessica B today who was very kind and helpful in resolving my concern. She contacted me promptly which I also appreciate.

Date of experience: October 16, 2019
Bangladesh
1 review
0 helpful votes
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Great
October 16, 2019

Jessica B listen carefully and solve the problem in a minutes. Thank you for your great service

Date of experience: October 16, 2019
India
1 review
0 helpful votes
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Awesome Service
October 16, 2019

She resolved the issue instantly. Thanks Jessica for the quick response and resolution.

Date of experience: October 16, 2019
Norway
1 review
0 helpful votes
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My experience in Freelancer
October 16, 2019

I have been treated from the beginning with much respect and always providing me with necessary information.
I am very grateful to have been a member of Freelancer and I believe that for their efficient work they will achieve much more success than your have

Date of experience: October 16, 2019
Philippines
1 review
0 helpful votes
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Refunding My Deposit
October 16, 2019

I was really happy thankful to one of your general chat support namely Ms. Rhian C. Because she's an angel to me. She helps me on my entire account membership here in freelancer.com most especially the problem that i been encountered when it comes to membership plan payment that automatically credited to me monthly. It was really ok and settled now because of the help of my angel namely Ms. Rhian C. I was really flattered. Thanks so much to her for assisting me all the way and solving the problem.

Date of experience: October 16, 2019
Kenya
1 review
0 helpful votes
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Assistance from Support Rhian C.
October 16, 2019

The support agent was polite and extremely helpful. She appeared knowledgeable about the subject matter and went out of her way to provide the required assistance.

Date of experience: October 16, 2019