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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

GB
1 review
3 helpful votes
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Liar and dishonest
November 14, 2019

I asked for a refund yesterday. She said "yes yes yes" and 24hrs later... still no refund! It's a pure scam. How can we trust your compagny?

Freelancer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 14, 2019
Cameroon
1 review
0 helpful votes
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Super helpwoman
October 15, 2019

She was able to find a reasonable solution to my problem that other have not been able to resolve.

Date of experience: October 14, 2019
NL
1 review
0 helpful votes
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Good support
October 19, 2019

Janella L. From freelancer support solved my problem very quickly! Frendly and detailed chat. Good job!

Date of experience: October 14, 2019
Spain
1 review
0 helpful votes
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Barry kindly solved all my doubts about my issue related to the confirmation of the withdrawall of my earnings I ordered on September 26th and I hope to receive this week.

Date of experience: October 14, 2019
India
1 review
0 helpful votes
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Perfect!
October 14, 2019

I had a very important concern regarding my profile review and the help provided was very good.
Listened to my whole issue and suggested ideas for the solution.
Very satisfied.

Date of experience: October 14, 2019
KR
1 review
0 helpful votes
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Thank you so much for your help.
October 14, 2019

I can't speak English well because it's not my native language. But the support team really helped me. Thank you for asking me if I need anything more every time.

Date of experience: October 14, 2019
Germany
1 review
0 helpful votes
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Contact
October 13, 2019

Janella L. This member is very good. I am really received big his help.
Highly recommended him. Thank you

Date of experience: October 13, 2019
India
1 review
0 helpful votes
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Truly professional and cooperative
October 13, 2019

I am new here on this platform (Freelancer.com) the support team are truly professional and cooperative. Highly recommended. I love freelancer.com

Date of experience: October 13, 2019
Serbia
1 review
0 helpful votes
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Support
October 13, 2019

I just made a profile and I got a suspicious offer, as I wasn't sure what to do I contacted the support team and Denyse F. Checked the situation and advised me what to do. He also advised me how to avoid those kinds of employers in the future.

Thank you.

Date of experience: October 13, 2019
Myanmar
1 review
0 helpful votes
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Billing issue resolved by Jessica B
October 13, 2019

There were charges on, y account but i did not use it the tool.

Date of experience: October 12, 2019
Ohio
1 review
0 helpful votes
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Great help from Eula R
October 13, 2019

Eula was awesome, fast, and helpful. Eula solved my problem in a minute while we were chatting, well done

Date of experience: October 12, 2019
New Zealand
1 review
0 helpful votes
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Awesome!
October 13, 2019

Michelle was very helpful and helped me understand how to fix the problem quite easily.

Date of experience: October 12, 2019
California
1 review
0 helpful votes
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Good website
October 13, 2019

The Freelancer site is good website for clients and freelancers and the support team is good. I like this website very much.

Date of experience: October 12, 2019
GB
1 review
0 helpful votes
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Great support!
October 13, 2019

Experienced a fast and polite support!
Totally satisfied.
Thanks Freelancer support team, specially Rhian.

Date of experience: October 12, 2019
Chile
1 review
0 helpful votes
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Excellent attention
October 13, 2019

I had the honor of being attended byEmeline L. A very patient, kind woman, she knew how to understand my question and problem and give her a quick and satisfactory solution and I would like to congratulate her work and extend this to her headquarters so that they consider her for some recognition, because I was really surprised by his attitude and kindness.

WELL DONE EMELINE! ALL MY RESPECT FOR YOU <3

Date of experience: October 12, 2019
India
1 review
0 helpful votes
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Thankyou Mr. Janine P. The Freelancer.com Customer Service is very very useful. I have contacted through the Live Chat of Freelancer.com. They responded well.

Date of experience: October 12, 2019
India
1 review
0 helpful votes
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It was good experience. They solved my query and I am damn sure that Freelancer will be a long lasting platform.

Date of experience: October 12, 2019
Philippines
1 review
2 helpful votes
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Quick Response
October 15, 2019

Asked for assistance because I got scammed by an 'employer'. Rhian C assisted me right away. I don't recommend Freelancer in finding jobs.

Date of experience: October 11, 2019
Canada
1 review
0 helpful votes
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Great support
October 13, 2019

Jessica B. Was very knowledgeable and understanding my frustration, and resolved my issue in the first attempt.

Date of experience: October 11, 2019
India
1 review
0 helpful votes
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Michelle came on line and guided me right and right away. Thanks a lot.

Date of experience: October 11, 2019