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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I asked for a refund yesterday. She said "yes yes yes" and 24hrs later... still no refund! It's a pure scam. How can we trust your compagny?
She was able to find a reasonable solution to my problem that other have not been able to resolve.
Janella L. From freelancer support solved my problem very quickly! Frendly and detailed chat. Good job!
Barry kindly solved all my doubts about my issue related to the confirmation of the withdrawall of my earnings I ordered on September 26th and I hope to receive this week.
I had a very important concern regarding my profile review and the help provided was very good.
Listened to my whole issue and suggested ideas for the solution.
Very satisfied.
I can't speak English well because it's not my native language. But the support team really helped me. Thank you for asking me if I need anything more every time.
I am new here on this platform (Freelancer.com) the support team are truly professional and cooperative. Highly recommended. I love freelancer.com
I just made a profile and I got a suspicious offer, as I wasn't sure what to do I contacted the support team and Denyse F. Checked the situation and advised me what to do. He also advised me how to avoid those kinds of employers in the future.
Thank you.
There were charges on, y account but i did not use it the tool.
Eula was awesome, fast, and helpful. Eula solved my problem in a minute while we were chatting, well done
The Freelancer site is good website for clients and freelancers and the support team is good. I like this website very much.
Experienced a fast and polite support!
Totally satisfied.
Thanks Freelancer support team, specially Rhian.
I had the honor of being attended byEmeline L. A very patient, kind woman, she knew how to understand my question and problem and give her a quick and satisfactory solution and I would like to congratulate her work and extend this to her headquarters so that they consider her for some recognition, because I was really surprised by his attitude and kindness.
WELL DONE EMELINE! ALL MY RESPECT FOR YOU <3
Thankyou Mr. Janine P. The Freelancer.com Customer Service is very very useful. I have contacted through the Live Chat of Freelancer.com. They responded well.
It was good experience. They solved my query and I am damn sure that Freelancer will be a long lasting platform.
Asked for assistance because I got scammed by an 'employer'. Rhian C assisted me right away. I don't recommend Freelancer in finding jobs.
Jessica B. Was very knowledgeable and understanding my frustration, and resolved my issue in the first attempt.
Michelle came on line and guided me right and right away. Thanks a lot.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

