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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
Follow Rabeya A.
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Eula helped me nicely. I am really pleased with this support and help. Thanks a lot. Wishing u the best.

Date of experience: October 11, 2019
Japan
1 review
0 helpful votes
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Excellent support
October 13, 2019

I received excellent support for everything I needed with all requests fulfilled to full satisfaction

Date of experience: October 11, 2019
Morocco
1 review
0 helpful votes
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The best services
October 13, 2019

This is a great web site which had a futur options, and also support is very helpfull. A web site which give you opportunities for work and assistance when some thing is happened.

Date of experience: October 11, 2019
KR
1 review
0 helpful votes
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Good service
October 11, 2019

The supporter is a good opinion for my problem. I am following the way now and feel happy. Thanks for your help.

Date of experience: October 11, 2019
Missouri
1 review
0 helpful votes
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Appreciate the fast support
October 11, 2019

Quick and helpful, always good as a customer to have a positive experience with support members. Keep up the good work.

Date of experience: October 11, 2019
Madagascar
1 review
0 helpful votes
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Support helps a lot!
October 13, 2019

Some members of support are really bad they don't treat freelancers as people. But some of them are really good! So if you need issue to be solved you must refresh support chat several times!

Date of experience: October 11, 2019
RU
1 review
0 helpful votes
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Very helpful assist.
October 11, 2019

I had a very great and helpful chat with Rahian, who is one of the freelancer support teams.
He is very kind and very logical.
I think it is very lucky to talk to him.

Date of experience: October 11, 2019
India
1 review
0 helpful votes
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Amazing
October 11, 2019

Response was quick and it solved my issue! They were understanding and was great to hear back from them in a short duration which made my part of working easier

Date of experience: October 11, 2019
New York
1 review
0 helpful votes
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Thank you
October 11, 2019

I had a doubt about my project in which I didn't get any work file from the employer and he was in offline for a long time. So Mr. Denyse. F was given me the best solution via freelancer chat. It was very helpful for me. Also he answered to my doubts very clearly. Thank you Mr. Denyse. It was a great experience for me.

Date of experience: October 11, 2019
Pakistan
1 review
0 helpful votes
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Very Helpful!
October 13, 2019

Oscar looked at my problem personally and helped me clear my confusions. I'd love to meet him in the Freelancer support chat again someday, Thanks!

Date of experience: October 10, 2019
Colorado
1 review
0 helpful votes
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Good customer SBSC!
October 10, 2019

Janika was good - persistent and did try to re-enroll but also very helpful once I needed to make changes. She's an asset

Date of experience: October 10, 2019
California
1 review
0 helpful votes
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Freelancer site is a very fair and trusted site. Even when I make a mistake in not checking the rules in the description which causes the project not finished by the provider and took the money. The freelancer site helps me to contact the provider several times. As usual, some do not respond. In no time Phoebe the site manager help to refund me the prize money that I previously paid. I really appreciate their help in this matter. I'll recommend freelancer to all who need help in their project, as this is the most trusted site for me so far. Thank you again Freelancer and Phoebe!

Date of experience: October 10, 2019
Cambodia
1 review
0 helpful votes
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Very Patient and Helpful
October 10, 2019

Janika was very patient and helped to sort all my queries in one go. Thanks again Janika.

Date of experience: October 10, 2019
Pakistan
1 review
0 helpful votes
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It made my day
October 10, 2019

I was not sure about something but Jessica helped me out and guided me with ease. I really appreciate her assistance.

Date of experience: October 9, 2019
Viet Nam
1 review
0 helpful votes
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Thank you very much Eula
October 11, 2019

You are very enthusiastic, thank you very much for your good support. I hope the support will be good next time

Date of experience: October 9, 2019
Florida
1 review
0 helpful votes
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Great
October 10, 2019

Very fast and easy. Great experience. Jessica B was very helpful and addressed my issue promptly... Thank you

Date of experience: October 9, 2019
Greece
1 review
0 helpful votes
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SCAMM project solved by Eula R.
October 10, 2019

This was a long process followed by a number of support agents.

Eula R. Was one among a number, who gave a fast and 100% result. Thank you so much =-)

Date of experience: October 9, 2019
Egypt
1 review
0 helpful votes
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Great support from Rhian C.
October 10, 2019

Rhian C. From the support team is a very nice and great support and helper, doing his best effort to help the freelancer.com members, thanks to him and to all the support team.

Date of experience: October 9, 2019
South Africa
1 review
0 helpful votes
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Seeing a query through
October 10, 2019

Helpful and kind. I need some assistance to prove that one of the employers is a scammer and that I am $70 out of pocket, I was in tears and Rhian C was kind and helpful

Date of experience: October 9, 2019
India
1 review
0 helpful votes
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Very much helpful
October 10, 2019

Jennifer is an awesome person, I had a problem regarding my account and she immediately gave me a solution of what can be done and my problem was resolved very quickly from her side. I am really happy with her attitude and help.

Date of experience: October 9, 2019