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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Eula helped me nicely. I am really pleased with this support and help. Thanks a lot. Wishing u the best.
I received excellent support for everything I needed with all requests fulfilled to full satisfaction
This is a great web site which had a futur options, and also support is very helpfull. A web site which give you opportunities for work and assistance when some thing is happened.
The supporter is a good opinion for my problem. I am following the way now and feel happy. Thanks for your help.
Quick and helpful, always good as a customer to have a positive experience with support members. Keep up the good work.
Some members of support are really bad they don't treat freelancers as people. But some of them are really good! So if you need issue to be solved you must refresh support chat several times!
I had a very great and helpful chat with Rahian, who is one of the freelancer support teams.
He is very kind and very logical.
I think it is very lucky to talk to him.
Response was quick and it solved my issue! They were understanding and was great to hear back from them in a short duration which made my part of working easier
I had a doubt about my project in which I didn't get any work file from the employer and he was in offline for a long time. So Mr. Denyse. F was given me the best solution via freelancer chat. It was very helpful for me. Also he answered to my doubts very clearly. Thank you Mr. Denyse. It was a great experience for me.
Oscar looked at my problem personally and helped me clear my confusions. I'd love to meet him in the Freelancer support chat again someday, Thanks!
Janika was good - persistent and did try to re-enroll but also very helpful once I needed to make changes. She's an asset
Freelancer site is a very fair and trusted site. Even when I make a mistake in not checking the rules in the description which causes the project not finished by the provider and took the money. The freelancer site helps me to contact the provider several times. As usual, some do not respond. In no time Phoebe the site manager help to refund me the prize money that I previously paid. I really appreciate their help in this matter. I'll recommend freelancer to all who need help in their project, as this is the most trusted site for me so far. Thank you again Freelancer and Phoebe!
Janika was very patient and helped to sort all my queries in one go. Thanks again Janika.
I was not sure about something but Jessica helped me out and guided me with ease. I really appreciate her assistance.
You are very enthusiastic, thank you very much for your good support. I hope the support will be good next time
This was a long process followed by a number of support agents.
Eula R. Was one among a number, who gave a fast and 100% result. Thank you so much =-)
Rhian C. From the support team is a very nice and great support and helper, doing his best effort to help the freelancer.com members, thanks to him and to all the support team.
Helpful and kind. I need some assistance to prove that one of the employers is a scammer and that I am $70 out of pocket, I was in tears and Rhian C was kind and helpful
Jennifer is an awesome person, I had a problem regarding my account and she immediately gave me a solution of what can be done and my problem was resolved very quickly from her side. I am really happy with her attitude and help.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

